Manager Program Manager Jobs in Welland, ON (NOW HIRING)

Who We Are Looking For 

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency. 

What You'll Do 

• Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 
• Use analytics and business insights to optimize collections strategies across the customer lifecycle. 
• Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 
• Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 
• Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 
• Evaluate and implement innovative collections tools, technologies, and digital solutions. 
• Support governance, regulatory compliance, and risk management practices across collections operations. 
• Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

• Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 
• 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 
• Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 
• Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 
• Experience leading transformation, process improvement, automation, or digital initiatives. 
• Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 
• Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 
• Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

Who We Are Looking For 

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency. 

What You'll Do 

Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 

Use analytics and business insights to optimize collections strategies across the customer lifecycle. 

Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 

Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 

Evaluate and implement innovative collections tools, technologies, and digital solutions. 

Support governance, regulatory compliance, and risk management practices across collections operations. 

Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 

5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 

Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 

Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 

Experience leading transformation, process improvement, automation, or digital initiatives. 

Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 

Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 

Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

Competitive salary & annual bonus 
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering 
Company matching contributions to charities you support 
Growth & Development Opportunities:
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Wellness Programs:
Homewood employee & family assistance program 
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity:
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

What You'll Do 

• Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 

• Use analytics and business insights to optimize collections strategies across the customer lifecycle. 

• Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 

• Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 

• Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 

• Evaluate and implement innovative collections tools, technologies, and digital solutions. 

• Support governance, regulatory compliance, and risk management practices across collections operations. 

• Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

• Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 

• 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 

• Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 

• Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 

• Experience leading transformation, process improvement, automation, or digital initiatives. 

• Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 

• Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 

• Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

• Competitive salary & annual bonus 
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering 
• Company matching contributions to charities you support 
• Growth & Development Opportunities:

• Self-driven career development programs (E.g. MyPath program)
• Rogers First: priority in applying to internal roles of interest

• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

• 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck!