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Manager Order Management Jobs in Kentucky (NOW HIRING)

Crown World

Order Processor III

Louisville, KY · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties. * Ensures work area is maintained in a clean and orderly state ...

Crown World

Order Processor III

Louisville, KY

$17 - $18/hr

Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties. * Ensures work area is maintained in a clean and orderly state ...

Stord, Inc.

Area Manager I

Hebron, KY · On-site

Utilizes Order Management System and various types of material handling equipment. What You'll Do: * Lead and develop a team of warehouse associates and operations leads to deliver on daily goals.

C&W Services

Regional Facilities Manager

Hebron, KY

$90K - $100K/yr

CMMS/Work Order Management experience preferred. ADDITIONAL ELIGIBILITY QUALIFICATIONS * Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and ...

Stord

Area Manager I

Hebron, KY · On-site

Utilizes Order Management System and various types of material handling equipment. What You'll Do: * Lead and develop a team of warehouse associates and operations leads to deliver on daily goals.

Stord

Area Manager I

Hebron, KY

Utilizes Order Management System and various types of material handling equipment. What You'll Do: * Lead and develop a team of warehouse associates and operations leads to deliver on daily goals.

Stord, Inc.

Area Manager I

Hebron, KY · On-site

Utilizes Order Management System and various types of material handling equipment. What You'll Do: * Lead and develop a team of warehouse associates and operations leads to deliver on daily goals.

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Showing results 41-60

All JobsOrder Management JobsManager Order Management JobsManager Order Management Jobs in Kentucky

Manager Order Management information

See Kentucky salary details

$24.8K

$60.7K

$125.5K

How much do manager order management jobs pay per year?

As of Aug 13, 2026, the average yearly pay for manager order management in Kentucky is $60,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $66,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a manager order management, and why are they important?

To thrive as a Manager Order Management, you need expertise in supply chain processes, order fulfillment, inventory control, and a relevant bachelor’s degree, often in business or logistics. Familiarity with ERP systems like SAP or Oracle, order processing software, and sometimes APICS certification is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and resolve issues across departments. These abilities ensure efficient order processing, customer satisfaction, and smooth coordination between sales, logistics, and operations.

What does a manager order management do?

A Manager of Order Management oversees the end-to-end process of order fulfillment within a company. This includes managing the order entry, processing, and delivery to ensure customers receive their products accurately and on time. They coordinate with various departments such as sales, logistics, and customer service to resolve any issues and streamline operations. Additionally, they analyze performance metrics to improve efficiency and maintain customer satisfaction.

How does a manager order management typically collaborate with other departments to ensure timely and accurate order fulfillment?

A Manager Order Management works closely with sales, supply chain, logistics, and customer service teams to streamline the order-to-delivery process. They coordinate with sales to verify order details, partner with supply chain to monitor inventory levels, and work alongside logistics to schedule shipments. Effective communication and problem-solving skills are essential, as the role often involves resolving discrepancies or delays quickly to maintain customer satisfaction. Regular cross-departmental meetings and updates are common to ensure alignment and address challenges proactively.

What is the difference between Manager Order Management vs Customer Service Manager?

AspectManager Order ManagementCustomer Service Manager
Primary FocusOverseeing order processing, fulfillment, and logisticsManaging customer support, satisfaction, and service quality
Required SkillsSupply chain knowledge, order systems, coordinationCommunication, problem-solving, customer relations
Work EnvironmentOperations, logistics, supply chain departmentsCustomer service centers, client-facing roles
Common CertificationsSupply chain certifications, ERP system trainingCustomer service certifications, leadership training

The Manager Order Management primarily focuses on overseeing the order fulfillment process, ensuring timely delivery, and coordinating logistics. In contrast, the Customer Service Manager concentrates on maintaining high customer satisfaction, resolving client issues, and managing support teams. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.

What are the most commonly searched types of Order Management jobs in Kentucky?

The most popular types of Order Management jobs in Kentucky are:

What are popular job titles related to Manager Order Management jobs in Kentucky?

For Manager Order Management jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Manager Order Management jobs in Kentucky look for?

The top searched job categories for Manager Order Management jobs in Kentucky are:

What cities in Kentucky are hiring for Manager Order Management jobs?

Cities in Kentucky with the most Manager Order Management job openings:

Manager Order Management jobs near you
Infographic showing various Manager Order Management job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $60,707 per year, or $29.2 per hour.

Customer Service Representative Tier 2

Helpware Inc

Lexington, KY • On-site

$21/hr

Full-time

Posted 4 days ago

Job description

Customer Service Representative Tier 2
Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.
Position Overview:
The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.
Specific Responsibilities:
  • Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.
  • Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.
  • Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.
  • Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.
  • Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.
  • Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.
  • Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.
  • Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.
  • Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.
  • Other related tasks as assigned by the client or Helpware management.

Qualifications:
  • At least 2-4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.
  • Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.
  • Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.
  • Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.
  • Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.
  • Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.
  • Highly organized with exceptional attention to detail and the ability to document cases accurately.
  • Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.
  • Experience mentoring, coaching, or providing guidance to frontline agents is preferred.
  • Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.

Apply