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Manager Of Retail Operations Jobs in Springfield, MA

Burlington

Operations/Service Manager III

South Hadley, MA

$22.60 - $30.15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager II

Easthampton, MA

$21 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager II

New Salem, MA

$21.05 - $28.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

New

Burlington

Operations/Service Manager II

North Amherst, MA

$21.05 - $28.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager II

Westfield, MA

$21 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

0251- Operations/Service Manager III

Chester, MA

$23.10 - $32.55/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

TJX Companies

Manager of Industrial Engineering

Bloomfield, CT · On-site +1

$131K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ ... Manages a team of Industrial Engineering Managers that identify, develop and implement process ...

Tjx

Manager of Industrial Engineering

Bloomfield, CT · On-site +1

$131K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ ... Manages a team of Industrial Engineering Managers that identify, develop and implement process ...

Kafene

Business Development Manager

Hartford, CT · On-site

$140/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You possess a strong understanding of retail operations and financing solutions, with the ability ... You are proficient in CRM software (e.g., Salesforce) and the Microsoft Office Suite, ensuring ...

Amherst College

Lead Retail Supervisor

Amherst, MA · On-site

$25.80 - $29/hr

This position serves as a critical point of connection, leadership, and oversight for individual retail operations, providing direct support to retail supervisors, managing the concessions program ...

Go! Retail Group

Toys"R"Us Sales Associate

Holyoke, MA

$15/hr

  • Retirement

Store Manager ABOUT US: Go! Retail Group is based in Austin, Texas. We are an established retailer ... We are the dominant retailer of calendars, games and toys products in shopping centers nationwide.

Go! Retail Group

Toys"R"Us Sales Associate

Holyoke, MA · On-site

$15/hr

  • Retirement

Store Manager ABOUT US: Go! Retail Group is based in Austin, Texas. We are an established retailer ... We are the dominant retailer of calendars, games and toys products in shopping centers nationwide.

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All JobsOf Retail Operations JobsManager Of Retail Operations JobsManager Of Retail Operations Jobs in Springfield, MA

Manager Of Retail Operations information

See Springfield, MA salary details

$13

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$37

How much do manager of retail operations jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for manager of retail operations in Springfield, MA is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.18 per hour, depending on experience, location, and employer.

What does a manager of retail operations do?

A Manager of Retail Operations oversees the daily operations of retail stores or chains to ensure sales goals are met and customers are satisfied. Their responsibilities include managing staff, monitoring inventory, implementing company policies, analyzing sales data, and ensuring stores maintain a high standard of visual presentation. They also work on improving processes, training employees, and coordinating with other departments to streamline operations. Ultimately, their goal is to maximize profitability and enhance the overall customer experience.

What are some common challenges faced by a manager of retail operations, and how are they typically addressed?

Managers of Retail Operations often encounter challenges such as maintaining consistent store performance across multiple locations, adapting to rapidly changing consumer trends, and ensuring effective communication between corporate leadership and frontline staff. These challenges are typically addressed by implementing standardized operating procedures, leveraging data analytics to monitor performance, and fostering strong relationships with store managers. Continuous training and clear communication channels are also essential for aligning teams and swiftly addressing any operational issues that arise.

What are the key skills and qualifications needed to thrive as a manager of retail operations, and why are they important?

To thrive as a Manager of Retail Operations, you need strong leadership abilities, inventory management experience, and a solid understanding of sales strategies, usually supported by a degree in business or retail management. Familiarity with point-of-sale (POS) systems, retail analytics tools, and workforce management software is essential. Exceptional communication, problem-solving, and customer service skills help you motivate teams and address challenges proactively. These skills ensure efficient store operations, high customer satisfaction, and sustained profitability in a competitive retail environment.

What is the difference between Manager Of Retail Operations vs Retail Store Manager?

AspectManager Of Retail OperationsRetail Store Manager
Primary FocusOversees multiple store locations, strategic planning, and overall retail performanceManages daily store operations, staff, and customer service within a single store
Required CredentialsExperience in retail management, leadership skills, possibly a bachelor's degreeExperience in retail, strong leadership, and customer service skills
Work EnvironmentCorporate offices, multiple store locationsSingle retail store
Industry UsageCommon in larger retail chains and corporationsCommon in individual retail stores and smaller chains

The Manager Of Retail Operations typically oversees multiple stores and focuses on strategic and operational planning, while a Retail Store Manager handles daily store management and staff within a single location. Both roles require retail experience and leadership skills, but their scope and responsibilities differ significantly.

Is manager of retail operations a high paying job?

A manager of retail operations typically earns a competitive salary that varies based on experience, location, and company size. In general, it is considered a well-paying role within the retail industry, often supplemented with bonuses and benefits. Advanced skills in leadership, inventory management, and customer service can influence earning potential.

What are the most commonly searched types of Of Retail Operations jobs in Springfield, MA?

The most popular types of Of Retail Operations jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Manager Of Retail Operations jobs?

Cities near Springfield, MA with the most Manager Of Retail Operations job openings:

Manager Of Retail Operations jobs near you

Operations/Service Manager III

Burlington

South Hadley, MA

$22.60 - $30.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 941 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

Position OverviewAre you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
  • Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
  • Manage the overall execution of operations and receiving SOPS.
  • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
  • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
  • Communicate effectively with the District and Regional Management teams.
You'll Come With
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software.
  • Travel may be required from time to time.
Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $22.60 - $30.15

What Burlington employees say

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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