Manager Of Program Operations Jobs in Portland, ME

Description

Assistant Residential Manager

Pay rate: starting at $23.50/hour

Schedule: 40 hours per week, either Tuesday to Saturday or Sunday to Thursday, with some on call responsibilities

Creative Works supports adults with intellectual disabilities, autism and brain injuries at home, at work and in the community. We are hiring a full time Assistant Residential Manager for our residential programs in York and Cumberland Counties. This position entails a balance of direct care hours and management and administrative responsibilities for seven to eight residential programs. The ideal candidate will have experience working in the field of direct care as well as management experience. If you are looking to advance in your skills and career, we want to hear from you!

We offer 11 paid holidays, 14 days paid time off, and a comprehensive benefits package options, including but not limited to: health, dental, and vision insurance, short term disability, long term disability, life insurance, tuition reimbursement, and 403b retirement plan with company match!

JOB DESCRIPTION SUMMARY:

This position is responsible for assisting with the management, leadership, and oversight of multiple residential programs. This includes supervision of staff, oversight of program operations, and ensuring compliance with all licensing standards. This role requires a high level of communication with the Residential Manager and Residential Director. Additionally, this position will work closely with the Residential Manager in strategic planning and development of the programs they oversee.

ESSENTIAL FUNTIONS:

Support House Managers and/or Direct Support Professionals in all areas of supervision and training.

Adhere to a regular meeting schedule with all staff to ensure ongoing communication and support.

Provides quality care to program participants in an environment that promotes their rights, dignity, freedom of choice and individuality.

Maintains the comfort, privacy, and dignity of participants in the delivery of services, which may include assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, transferring, ambulation, range of motion, communicating or other needs.

Fully understands and abides by the agency's code of ethics.

Ability to adequately write Individual Program Plans (IPP) that sufficiently reflects the participants' goals and expectations.

Oversee daily operations of programming.

Ensure all DOL regulations and CARF accreditation standards are being adhered to on a daily basis.

Participate in Agency/Regional meetings, communicate concerns and report outcomes back to staff in a timely manner.

Participate in strategic planning and ensure appropriate goal development and implementation as it relates to the residential programs.

Complete all necessary documentation and reports to ensure timely delivery of all documents to staff and stakeholders according to the set standards of Creative Works. Ensure timely submittal of any and all required documents (when applicable) to Business Office in a timely manner.

Communicates and interacts effectively and tactfully with participants, team members, management, family members, guardians, case workers, and other stakeholders.

RESPONSIBILITIES:

Ensure staff members adhere to all safety procedures including but not limited to fire drills, evacuation plans and emergency procedures.

Assists with performance reviews and delivery of reviews in a timely manner.

Assists and transports participants for appointments, errands and community outings.

Schedules staff to ensure adequate coverage for the program.

Plan and conduct regular staff meetings.

Train new staff and develop existing staff by offering opportunities to learn new skills and take on leadership responsibilities.

Develop a team and work to ensure that the team dynamic is successful and working well.

Ability to remain patient and empathetic in all situations.

Ability to remain flexible and quickly adapt to changing circumstances.

Must be able to problem solve and offer solutions, and work as part of a team.

PHYSICAL WORK TOLERANCES:

This position is very active and requires frequent standing, walking, bending, kneeling, stooping, and crouching.

Must frequently assist in lifting non-living loads up to 50 lbs.

Must frequently assists participants with transfers.

While performing this job the employee is regularly required to talk, hear, and see to the extent necessary to perform the essential functions of the position.

QUALIFICATIONS:

High school diploma or GED, BA degree preferred

Direct support experience

Must have or be willing to obtain the following: DSP, CPR/FA, CRMA, Welle

Must have adequate writing skills to maintain documentation standards, reports, IPPs, and any other writing expectation in the program

Progressively responsible experience managing services/programs

Direct supervisory experience

Valid US driver's license

Satisfactory driving record per agency's insurance company standards

Must have ability to communicate well in the program, including the ability to read, write, speak and understand the English language so that the support of the participant receiving services can be met, and so that the relationship and work with co-workers, doctors, therapists and others in the community is successful.

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