Manager Of Professional Services Jobs (NOW HIRING)

We are hiring for:

IDD Qualified Professional/Gatewood/FT/40

Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

The Qualified Professional (QP) serves as a key member of the interdisciplinary team (IDT) within the Intermediate Care Facility (ICF), responsible for coordinating, monitoring, and supporting the delivery of person-centered services to individuals with intellectual and developmental disabilities (IDD). This role ensures the development and implementation of individualized Person-Centered Plans (PCPs), supports successful transitions and admissions into the facility, and plays a lead role in maintaining full bed occupancy by actively managing the referral and intake process.
As the primary coordinator of care, the QP ensures that services align with each individual's goals, preferences, and support needs-emphasizing independence, well-being, and inclusion. The QP fosters collaboration among team members, including nursing, direct support staff, clinical specialists, administrators, and guardians to drive positive outcomes and regulatory compliance.

SALARY: $50,000.00/Annually

DUTIES AND RESPONSIBILITIES:

Admissions & Census Management:

• Lead the intake and admission process, including pre-admission screenings, conducting meet-and-greet visits with prospective individuals and their support teams, and determining program compatibility.
• Coordinate all aspects of the admission process, ensuring timely collection of required documentation and smooth transitions into the facility.
• Develop and implement the initial Person-Centered Plan (PCP) upon admission, in collaboration with the IDT.
• Maintain awareness of vacant beds and actively support referral development and follow-up efforts to ensure timely occupancy.

Service Coordination & Planning:

• Serve as the primary coordinator of the IDT, ensuring that interdisciplinary team meetings are scheduled, facilitated, and documented according to regulatory and organizational timelines.
• Interview individuals served to understand their needs, goals, and preferences; translate this information into actionable, person-centered goals.
• Supervise the development and implementation of PCPs that are based on comprehensive assessments, observations, and input from individuals and their support networks.
• Monitor and review the delivery of services to ensure fidelity to the PCP and assess progress toward identified outcomes (personal, clinical, and functional).

Monitoring & Oversight:

• Conduct regular site visits to homes, day programs, and other service locations to evaluate the quality and consistency of PCP implementation.
• Monitor home environments for cleanliness, appearance, safety, engagement opportunities, and community integration.
• Ensure continuous quality improvement by reviewing internal audits, state surveys, and quality assurance data; participate in the development of corrective action plans as needed.

Advocacy & Communication:

• Maintain strong communication with families, legal guardians, and external stakeholders to keep them informed and engaged in service planning and delivery.
• Act as an advocate for the individuals served, ensuring their rights are upheld and their voices are central to all decisions affecting their care.

Other Duties:

• Ensure timely and accurate documentation in accordance with Medicaid, ICF, and company requirements.
• Participate in ongoing training, compliance reviews, and team meetings.
• Perform other duties as assigned to support the health, safety, and well-being of the individuals served.

SUPERVISORY RESPONSIBILITIES:

This position may have supervisory responsibilities, which may vary based on the size and scope of the program.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Social Work, Human Services, Psychology, Special Education, or a related field (Master's degree preferred).
• At least 2 years of experience (in North Carolina), 1 year of experience (in Tennessee) working with individuals with intellectual and developmental disabilities; 1 year required if Master's degree is held.
• Demonstrated experience in developing, writing, and implementing Person-Centered Plans.
• Working knowledge of ICF regulations, person-centered planning principles, and applicable Medicaid/HCBS rules.
• Excellent communication, organizational, and documentation skills.
• Valid driver's license, auto insurance, and reliable transportation.
• Must be at least 18 years of age.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Must be able to regularly lift and carry up to 20 lbs. and occasionally pull at least 40 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop as part of regular job duties.
• Must be able to use hands and fingers to handle or operate objects, tools, or controls.
• Required to stand and walk for extended periods.
• Must be able to demonstrate proficiency in CPR from floor level, which requires working on hands and knees, bending, standing, and lifting.
• Vision requirements include close, distance, and peripheral vision.
• Must be able to talk and hear.
• Exception - Deaf and Hard of Hearing Programs: For these programs only, employees must be fluent in American Sign Language (ASL). The requirement to talk and hear does not apply.

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you've earned from hours you've already worked,before payday!
• Employee perks and discount program:to help you save money!
• Paid Time Off(full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k)retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs forhypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support apply to join the team today.