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Manager Of Computer Operations Jobs in Fulton, MO

Columbia College

Desktop Support Specialist

Columbia, MO · On-site

$41K - $45K/yr

This role ensures the seamless operation of technology for our faculty, staff, and students ... management of personnel resources. * Proficiency in using a variety of computer and technology ...

Varsity Tutors

Basic Computer Literacy Tutor

Columbia, MO · Remote

$18 - $40/hr

Deep knowledge of computer hardware basics, operating system navigation, file management, internet browsing, email usage, word processing, basic spreadsheets, online safety, and digital communication ...

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Manager Of Computer Operations information

What are the typical challenges a manager of computer operations faces when overseeing a team in a large organization?

A Manager of Computer Operations in a large organization often navigates challenges such as balancing system uptime with necessary maintenance, coordinating between multiple IT teams, and ensuring consistent implementation of operational procedures. They may also need to address the complexities of integrating new technologies while minimizing disruptions to daily business processes. Effective communication, strong problem-solving skills, and a proactive approach to incident management are essential for successfully overcoming these challenges and maintaining smooth computer operations.

What are the key skills and qualifications needed to thrive as a manager of computer operations, and why are they important?

A Manager of Computer Operations oversees the daily functioning and efficiency of an organization's computer systems and IT infrastructure. They are responsible for managing a team of IT professionals, ensuring system reliability, coordinating maintenance, and implementing upgrades. This role also involves troubleshooting issues, maintaining data security, and developing operational policies to support business goals. Managers of Computer Operations often collaborate with other departments to align technology with organizational objectives.

What is the difference between Manager Of Computer Operations vs Network Operations Manager?

AspectManager Of Computer OperationsNetwork Operations Manager
CredentialsBachelor's in Computer Science or related field, certifications like CompTIA Network+ or Cisco CCNABachelor's in IT or related, certifications like Cisco CCNA, CCNP
Work EnvironmentData centers, IT departments, enterprise environmentsNetwork operations centers, enterprise networks, telecommunications
Industry UsageIT service providers, large corporations, government agenciesTelecommunications, internet service providers, large enterprises
Common Search/ComparisonYesYes

The Manager Of Computer Operations oversees overall IT systems, data centers, and infrastructure management, focusing on system stability and performance. The Network Operations Manager specializes in managing network infrastructure, ensuring connectivity, security, and network performance. While both roles require IT certifications and work in similar environments, their focus areas differ: one on broad computer operations, the other on network-specific tasks.

What does a manager of computer operations do?

A manager of computer operations oversees the daily functioning of an organization’s IT systems, including network infrastructure, servers, and data management. They coordinate technical staff, ensure system security, implement policies, and troubleshoot issues to maintain efficient and reliable computer operations.

What job categories do people searching Manager Of Computer Operations jobs in Fulton, MO look for?

The top searched job categories for Manager Of Computer Operations jobs in Fulton, MO are:

What cities near Fulton, MO are hiring for Manager Of Computer Operations jobs?

Cities near Fulton, MO with the most Manager Of Computer Operations job openings:

Manager Of Computer Operations jobs near you

Manager of Commercial Operations

Columbia, MO • On-site

Socket Fiber
Telecommunications • 201 - 500 employees
Learn more about Socket Fiberexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the future of connectivity!
The Manager of Commercial Operations is responsible for leading and optimizing the Business Customer Support and Business Service Delivery teams to ensure an outstanding customer experience throughout the customer lifecycle. This position oversees service delivery, provisioning, installation coordination, customer support, issue resolution, and operational processes for commercial customers.
The role serves as a bridge between Sales, Engineering, Network Operations, Customer Support, and Implementation teams to ensure business customers receive timely, accurate, and professional service. The ideal candidate is a customer-focused leader with strong operational, project management, and team development skills.
What You'll Do
Key responsibilities include:
  • Provide leadership, coaching, and performance management for Business Customer Support and Business Service Delivery personnel.
  • Establish clear expectations, performance metrics, and accountability standards for team members.
  • Recruit, train, and develop employees to build a high-performing, customer-focused culture.
  • Conduct regular one-on-one meetings, team meetings, and performance reviews.
  • Develop succession plans and career development opportunities for team members.
  • Oversee support activities for commercial customers.
  • Ensure timely resolution of customer inquiries, service issues, billing concerns, and escalations.
  • Monitor support ticket queues and service levels to maintain exceptional responsiveness.
  • Develop processes that improve customer satisfaction and reduce customer effort.
  • Identify recurring customer issues and implement corrective actions.
  • Lead the end-to-end implementation process for new commercial services.
  • Coordinate installation schedules and project milestones across internal departments and external partners.
  • Ensure accurate order entry, provisioning, and service activation.
  • Manage customer communications throughout the implantation process.
  • Monitor installation timelines and proactively address delays or obstacles.

What We're Looking For
To be considered for this role, you'll need the following required qualifications:
• Bachelor's degree in business, telecommunications, operations management, or related field, or equivalent experience.
• Five or more years of leadership experience in customer support, operations, telecommunications, or service delivery.
• Proven experience managing customer-facing teams.
• Strong project management and organizational skills.
• Excellent verbal and written communication abilities.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM, ticketing, and operational reporting systems.
What Will Help You Stand Out
Preferred Qualifications:
• Telecommunications, broadband, fiber optics, or technology industry experience.
• Experience with commercial service provisioning and implementation processes.
• Knowledge of business internet, voice, hosted services, networking and managed services.
• Experience developing operational metrics and performance dashboards.
• Lean, Six Sigma, and other process improvement experience.
Why Join Socket Fiber?
At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service-we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.
A few of the key ways we strive to make employees feel valued include:
  • Competitive pay + bonus potential or performance-based commission
  • Medical, dental, vision, life, and 401k with match
  • Free coaching/counseling for employees & families
  • Free fiber service (if available in your area)
  • Tuition reimbursement for personal and professional growth
  • Community engagement opportunities
  • Culture that values results, effort, and integrity

Our Core Values
  • Respect: Toward all customers, communities, property, and coworkers.
  • Advocacy: In-person, online, or by phone-we go beyond support to serve as customer advocates.
  • Transparency: In our commitments, service experiences, and business relationships.
  • Progress: Growth is proof of our dedication to improving lives and communities.
  • Winning: Every conversation is a chance to gain a customer for life.

Ready to Apply?
If you're ready to make an impact and grow your career with [SOCKET FIBER/IDEATEK], we'd love to hear from you. Apply today!
This role is not eligible for Visa sponsorship.
This role is not eligible for relocation.
Salary and benefits commensurate with experience.
Equal Opportunity Employer.
This employer uses E-Verify.

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