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Manager Mazda Service Jobs in Indiana (NOW HIRING)

Basney BMW Mazda

Parts Advisor

South Bend, IN · On-site

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

Basney BMW Mazda

Parts Advisor

South Bend, IN · On-site

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

Basney BMW Mazda

Parts Advisor

South Bend, IN

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

Royal South Toyota Mazda Volvo

Sales Associate

Bloomington, IN · On-site

$12.25 - $16.50/hr

... management in ensuring the lot is merchandised correctly to maximize sales REQUIREMENTS ... Quality customer service skills * Good sales and/or customer service track record * Possess strong ...

Royal South Toyota Mazda Volvo

Sales Associate

Bloomington, IN · On-site

$12.25 - $16.50/hr

... management in ensuring the lot is merchandised correctly to maximize sales REQUIREMENTS ... Quality customer service skills * Good sales and/or customer service track record * Possess strong ...

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All JobsMazda Service JobsManager Mazda Service JobsManager Mazda Service Jobs in Indiana

Manager Mazda Service information

What are the typical challenges a Manager Mazda Service faces in balancing customer satisfaction and operational efficiency?

As a Manager Mazda Service, you'll often need to balance delivering exceptional customer service with maintaining efficient workshop operations. Common challenges include managing high service volumes, ensuring timely completion of repairs, and coordinating schedules between technicians and front-of-house staff. Communication is key, as you'll frequently collaborate with parts departments, warranty administrators, and customers to resolve issues quickly and effectively. Staying updated with Mazda's latest service protocols and fostering ongoing training for your team also play vital roles in achieving both customer satisfaction and operational goals.

What does a Manager Mazda Service do?

A Manager Mazda Service oversees the daily operations of a Mazda dealership's service department. Their responsibilities include managing service advisors and technicians, ensuring customer satisfaction, maintaining service quality standards, and achieving financial goals. They also handle scheduling, inventory management, and resolving customer complaints. The role requires strong leadership, automotive knowledge, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Manager Mazda Service?

To thrive as a Manager Mazda Service, you need strong automotive service knowledge, leadership experience, and a background in business or automotive management, often supported by relevant certifications. Familiarity with dealership management systems, Mazda-specific diagnostic tools, and customer relationship management software is essential. Exceptional communication, problem-solving, and team-building skills help you lead staff and ensure customer satisfaction. These skills ensure efficient service operations, high-quality repairs, and a positive customer experience, which are critical for dealership success.

What is the difference between Manager Mazda Service vs Service Advisor?

AspectManager Mazda ServiceService Advisor
Primary RoleOversees service department operations, manages staff, and ensures service qualityInteracts with customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service management, certifications like ASE, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE beneficial
Work EnvironmentService department management, administrative tasks, team supervisionCustomer-facing, diagnostic discussions, sales-oriented

The Manager Mazda Service focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. In contrast, the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications like ASE, but the Manager role emphasizes leadership and management skills, while the Service Advisor centers on customer service and communication.

What are popular job titles related to Manager Mazda Service jobs in Indiana? For Manager Mazda Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Manager Mazda Service jobs in Indiana look for? The top searched job categories for Manager Mazda Service jobs in Indiana are:
What cities in Indiana are hiring for Manager Mazda Service jobs? Cities in Indiana with the most Manager Mazda Service job openings:
Manager Mazda Service jobs near you
Infographic showing various Manager Mazda Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Parts Advisor

Basney BMW Mazda

South Bend, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

The Basney family’s history in the automotive business dates back to the 1970’s. Our mission is to continue to provide top quality automotive products and services with great value and outstanding customer satisfaction. We consider our work environment to be one of the finest in the area.  We want you to feel free to talk to us and we will feel free to talk to you.  We want to keep it this way throughout your employment.  It is very important that every employee be treated as an individual and an important contributor to the operation of our organization.   


Benefits:

  • Medical, Dental and Vision Insurance
    • $0 deductible opportunity with annual wellness screening
    Life insurance and Disability 
  • 401K
  • Paid Vacation
  • Paid Holidays
  • Paid Training
Responsibilities
  • Oversee service orders and flow of parts department. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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