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Manager Learning Development Jobs in Frisco, TX (NOW HIRING)

Integra

Director, Learning & Development

Dallas, TX

Leadership and manager development * Professional and technical skills training * Compliance and ... Ensure that learning solutions are designed for accessibility in operational environments and ...

The Knox

Learning & Development Manager

Dallas, TX

The Learning and Development Manager is responsible for the delivery of bespoke training programs that align with Auberge Resorts Collection initiatives and collaborations. This individual will be ...

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Manager Learning Development information

See Frisco, TX salary details

$47.7K

$93.3K

$125.9K

How much do manager learning development jobs pay per year?

As of May 29, 2026, the average yearly pay for manager learning development in Frisco, TX is $93,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,200.00 and $108,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager of Learning and Development, and why are they important?

To thrive as a Manager of Learning and Development, you need expertise in instructional design, adult learning principles, project management, and typically a degree in education, HR, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and relevant certifications like CPLP or ATD are commonly required. Strong communication, leadership, and stakeholder management skills help you drive engagement and foster a culture of continuous learning. These abilities ensure effective development programs that support organizational growth and employee performance.

How does a Manager of Learning and Development typically collaborate with other departments to identify training needs?

A Manager of Learning and Development regularly partners with leaders across departments to assess skill gaps, gather feedback, and align training programs with organizational goals. This often involves conducting needs assessments, participating in strategic meetings, and analyzing performance metrics to ensure learning initiatives support both employee growth and business objectives. Effective collaboration ensures that learning solutions are relevant, timely, and tailored to the unique challenges each department faces.

What does a Manager of Learning and Development do?

A Manager of Learning and Development is responsible for overseeing the training and professional growth initiatives within an organization. They design, implement, and evaluate programs that help employees improve their skills and knowledge. This role often involves assessing training needs, managing budgets, collaborating with department heads, and measuring the effectiveness of learning solutions. Ultimately, the goal is to support organizational goals by ensuring employees are well-trained and continuously developing.

What is the difference between Manager Learning Development vs Learning and Development Specialist?

AspectManager Learning DevelopmentLearning and Development Specialist
CredentialsBachelor's degree, certifications in training or HR (e.g., CPLP)Bachelor's degree, certifications in training or HR (e.g., CPLP)
Work EnvironmentOversees teams, strategic planning, higher-level managementDelivers training, develops content, supports learning programs
Employer & Industry UsageCorporate, educational, nonprofit sectorsCorporate, educational, nonprofit sectors
Search & Comparison IntentLooking for leadership roles in learning developmentSeeking roles focused on training delivery and content creation

The main difference is that the Manager Learning Development oversees learning strategies and manages teams, while the Learning and Development Specialist focuses on delivering training and developing learning content. Both roles require similar credentials but differ in scope and responsibilities within organizations.

What are the most commonly searched types of Learning Development jobs in Frisco, TX? The most popular types of Learning Development jobs in Frisco, TX are:
What are popular job titles related to Manager Learning Development jobs in Frisco, TX? For Manager Learning Development jobs in Frisco, TX, the most frequently searched job titles are:
What job categories do people searching Manager Learning Development jobs in Frisco, TX look for? The top searched job categories for Manager Learning Development jobs in Frisco, TX are:
What cities near Frisco, TX are hiring for Manager Learning Development jobs? Cities near Frisco, TX with the most Manager Learning Development job openings:
Manager Learning Development jobs near you
Sr Mgr, Learning & Development

Sr Mgr, Learning & Development

North Texas Tollway Authority

Plano, TX • On-site

Full-time

Posted 4 days ago

North Texas Tollway Authority rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

436th of 638 rated public administrative organizations

Job description

Summary:
Responsible for leading the design, implementation, and continuous improvement of modernized digital learning programs for our customer contact teams. This position leads the design and implementation of a comprehensive learning strategy that integrates traditional training excellence with modern solutions-including AI-powered coaching, eLearning, and data analytics-to elevate employee and departmental performance while cultivating a strong customer-focused culture.
Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.
Responsibilities:
  • Develop and maintain the customer contact organization's overall training program strategy and delivery approach that incorporates digital/AI learning solutions for new-hire, recurrent, remedial and management training.
  • Provide day-to-day management, supervision, coaching, counseling and development of instructional designers and facilitators.
  • Foster a culture of continuous learning, self-service knowledge access and digital agility.
  • Partner with customer contact operations/contact center to continually understand and assess training needs and to leverage the contact center's deep subject matter expertise in the development of innovative programs or curricula.
  • Manage training documentation, version control, and compliance requirements.
  • Manage multiple training projects with overlapping timelines and resources to ensure efficient and effective delivery of all training-related initiatives.
  • Maintain the master training schedule and database for the customer contact organization to provide historical and hierarchical tracking and the ability to map training content with a blended delivery approach to the appropriate audiences as needed.
  • Ensure training development leverages AI coaching tools and simulated call scenarios to reinforce learning.
  • Ensure that mechanisms for certifying training graduates are developed, utilized, tracked and reported for all training environments.
  • Utilize data and performance analytics to identify effectiveness, trends, problems and opportunities related to training; recommend and work with the Operations and QA teams to implement process improvements based on the findings to include follow-up mechanisms for agents or groups requiring additional support or training.
  • Use data to recommend skills capability roadmaps for frontline agents, supervisors, and managers.
  • Develop and deploy communication strategies to ensure a cohesive and consistent approach to training and contact center initiatives including internal and vendor operations.
  • Prepare and present structured reports on training activities, effectiveness (by program, site, trainer, etc.) and organizational needs; prepare ad hoc reports as requested.
  • Provide training-related input to departmental and division strategic planning.
  • Create and maintain effective and efficient methods to track training programs and participants including annual training calendars, progressive training participation and milestone achievements.
  • Contribute to organizational effectiveness by coordinating, communicating and supporting activities with other business functions and other support departments in a manner that fosters cross-functional partnerships, and improved work environments that contribute to achievement of business and customer satisfaction objectives.
  • Exhibit desirable and appropriate managerial behavior including integrity, desire for continuous improvement, results orientation, strong people skills, leadership, and independent judgment which create a cohesive productive organization dedicated to achievement of company and department goals.

Qualifications:
M inimum:
  • Bachelor's degree in communications, education, business administration, organizational development, human resources or a related field.
  • Minimum of five (5) years of training experience, including curriculum development and delivery.
  • Minimum of three (3) years in a customer contact training leadership role that included creating innovative educational programs, incorporating appropriate instructional design principles.
  • Experience with omnichannel contact center technologies.
  • Knowledge of AI coaching tools, real-time agent-assist programs and digital workflow automation.
  • Prior or current affiliation with training and/or contact center related professional organizations preferred (e.g., ASTD, ICSA, SOCAP, etc.).
  • Ability to implement adult learning training programs using a variety of program delivery methods including multi-media, interactive blended learning, digital and AI-enhanced learning.
  • Proven ability to strategically evaluate and implement the most impactful channels and methodologies for delivering training and disseminating critical information, aligned with organizational goals and audience needs.
  • Strategically adept at simplifying complex concepts and internal terminology into clear, relatable messaging that empowers frontline employees to deliver exceptional, customer-centric communication.
Preferred:
  • Minimum of 3 years contact center training experience
About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
How To Apply
Click Apply. Register or log-in to your account. Complete the application in its entirety, including any questions, and click Submit.
If you have questions about the application process, please access our Frequently Asked Questions
At any time during the application process, you can click on the Job Title to which you are applying to return to this page to access the FAQs.
Refer your Family and Friends to apply at https://careers.ntta.org
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

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