Manager Knowledge Management Jobs in Phoenix, AZ

POSITION SUMMARY: The Manager, Risk Program Management Casualty is primarily responsible for supporting the management of the Company's casualty programs. This includes reviewing contracts and certificates of insurance for insurance compliance, as well as managing the liability and workers' compensation claims program. The Manager, Risk Management Casualty is also responsible for monitoring, reporting, and analyzing claims and financial data as needed.
PRINCIPAL RESPONSIBILITIES:

• Oversees the liability and workers' compensation claim programs.

• Assists department leadership with management and evaluation of the performance of the third party claims administrator and other vendors associated with the liability and workers' compensation programs.

• Manages Texas non-subscriber program.

• Oversees the national return to work program.

• Assists injured workers through recovery.

• Maintains nationwide medical panels, CA MPN program, PPO networks, PBM network, etc.

• Provides training to locations to ensure proper knowledge of the Casualty programs in the individual jurisdictions.

• Manages, evaluates and assists with the selection of Defense Panel for the casualty program.

• Responsible for the oversight of all workers' compensation regulatory filings required of the Company.

• Organizes and conducts claim file reviews and audits with adjusters, attorneys and field operations personnel to confirm accurate file reserving and claim resolution plans are in place, including follow-up after reviews.

• Conducts third party administrator (TPA) audits to ensure adherence to special account instructions and best claims handling practices.

• Establishes procedures, systems, and tools and monitors productivity and efficiency standards between the Company's business units and the claims administration team.

• Attends mediations on Risk Management matters on behalf of the Company.

• Conducts routine investigations and assists defense attorneys with the gathering of documentation.

• Manages legal discovery process and casualty related subpoena process.

• Manages handling of first party property losses and product liability claims.

• Assists department management by analyzing claims data to identify trends and potential solutions for loss control.

• Acts as a backup to the department management to provide immediate technical crisis management advice to field operations during serious losses.

• Addresses field inquiries regarding the monthly claims chargeback allocation. Reviews and prepares monthly chargeback allocation report for finance.

• Coordinates and conducts regular meetings with various other departments in an effort to share information gleaned from claims and claim related litigation.

• Serves as a liaison between the Risk Management department and field employees, managers, vendors, and attorneys.

• Provides technical expertise to field operations on best practices for managing casualty claims and issue resolution.

• Provides certificate of insurance education to operations and various corporate departments.

• Assists in resolving insurance coverage discrepancy issues encountered by the field and procurement group in negotiating contracts with customers and vendors.

• Assists other departments with requests for information relative to Risk Management department matters.

• Assists in gathering data and data analysis, as needed.

• This position may require travel by air, car and/or other modes of transportation up to 15% of the time.

• Performs other job-related duties as assigned.

QUALIFICATIONS:

• Insurance licensing i.e. CPCU, Casualty Adjusters license, etc.

• Experience with Department of Transportation (DOT) Federal Motor Carrier Safety Administration regulations.

• Extensive experience using Microsoft Office suite.

• Knowledge of the legal process as it relates to claims management.

• Knowledge of the insurance industry and different lines of insurance and coverage.

• Must be able to handle confidential and proprietary information appropriately.

• Must be able to function in a fast-paced environment either as part of a team or with a high level of autonomy.

MINIMUM REQUIREMENTS:

• Minimum 10 years claims experience primarily involving auto, general liability and workers' compensation matters.

This is a hybrid role requiring onsite presence in our Phoenix, AZ office. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote.

Please note, this position is not sponsorship eligible.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).

Paid Time Off (PTO)

Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services.Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic's total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible:We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered:We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

• Barron's 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere's World's Most Ethical Companies
• Fortune World's Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global