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Manager Knowledge Management Jobs in Georgia (NOW HIRING)

US Bank

Technical Product Manager

Atlanta, GA · On-site

$160K - $185K/yr

Knowledge of ServiceNow, CRM, knowledge management systems, and enterprise support operations. Location expectations This role requires working from a U.S. Bank location three (3) or more days per ...

U.S. Bank

Technical Product Manager

Atlanta, GA · On-site

$160K - $185K/yr

Knowledge of ServiceNow, CRM, knowledge management systems, and enterprise support operations. Location expectations This role requires working from a U.S. Bank location three (3) or more days per ...

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

This role oversees all support operations, including chat, ticketing, knowledge management, escalation management, and customer satisfaction initiatives. The ideal candidate combines deep customer ...

nLeague

Service Desk Staff Support Lead

Atlanta, GA · On-site

Service Desk Staff Support Lead Leads day-to-day ticket system governance and knowledge management, ensuring service desk technicians have accurate, current, and actionable information to resolve ...

WorkNovas LLC

AI QE Manager

Alpharetta, GA · On-site

Hands-on experience implementing the RAG pipelines - Knowledge Management with vector databases, embeddings, Graphs. * Working knowledge of prompt engineering, optimisation and fine-tuning.

Spicer Group

Field Manager

Cumming, GA · On-site

Knowledge of company standards, plans, and specifications * Applies appropriate procedures for ... Maintains current status with all learning management system (LMS) training as related to safety ...

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Manager Knowledge Management information

What does a manager knowledge management do?

A Manager of Knowledge Management is responsible for overseeing the processes and systems that help an organization capture, organize, share, and utilize information and expertise effectively. They develop strategies to ensure valuable knowledge is documented, accessible, and used to support business goals. This role often involves implementing knowledge management tools, facilitating collaboration among teams, and promoting best practices for information sharing. Managers in this field also assess gaps in knowledge and work to bridge them, ensuring continuous learning and improvement across the organization.

How does a manager knowledge management typically collaborate with other departments to ensure effective knowledge sharing?

A Manager Knowledge Management frequently works across departments—such as IT, HR, and operations—to develop and maintain systems that facilitate information sharing. They lead workshops, establish best practices, and ensure alignment between knowledge initiatives and organizational goals. Regular meetings, cross-functional projects, and feedback sessions are common, allowing the manager to tailor knowledge resources to specific team needs and ensure seamless access. This collaborative approach not only improves workflow efficiency but also fosters a culture of continuous learning and innovation.

What are the key skills and qualifications needed to thrive as a manager knowledge management, and why are they important?

To thrive as a Manager Knowledge Management, you need expertise in information management, content strategy, and business process improvement, typically backed by a relevant degree and experience in knowledge management practices. Familiarity with knowledge management systems (like SharePoint or Confluence), taxonomy development, and certifications such as CKM (Certified Knowledge Manager) are valuable. Strong communication, leadership, and change management skills are crucial for fostering knowledge sharing and driving organizational culture. These skills ensure the effective capture, organization, and dissemination of knowledge, leading to improved decision-making and operational efficiency.

What is the difference between Manager Knowledge Management vs Knowledge Coordinator?

AspectManager Knowledge ManagementKnowledge Coordinator
ResponsibilitiesOversees knowledge strategies, manages teams, develops policiesSupports knowledge sharing, updates databases, assists with content management
Required SkillsLeadership, strategic planning, communicationOrganizational skills, attention to detail, technical proficiency
CertificationsKnowledge Management certifications, project managementBasic certifications, familiarity with knowledge tools
Work EnvironmentOffice-based, managerial settingOffice or remote, support role

The main difference is that the Manager Knowledge Management leads and develops knowledge strategies, while the Knowledge Coordinator supports daily knowledge sharing activities. Managers focus on strategic oversight, whereas coordinators handle operational tasks to ensure information flows smoothly within organizations.

What are the most commonly searched types of Knowledge Management jobs in Georgia?

The most popular types of Knowledge Management jobs in Georgia are:

What are popular job titles related to Manager Knowledge Management jobs in Georgia?

For Manager Knowledge Management jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Manager Knowledge Management jobs in Georgia look for?

The top searched job categories for Manager Knowledge Management jobs in Georgia are:

What cities in Georgia are hiring for Manager Knowledge Management jobs?

Cities in Georgia with the most Manager Knowledge Management job openings:

Manager Knowledge Management jobs near you
Infographic showing various Manager Knowledge Management job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Incident Management

Ruri Software Technologies LLC

Atlanta, GA • On-site

Full-time

Re-posted 5 days ago

Job description

Job Title :Incident Management
Location :Onsite/Hybrid - Atlanta, GA
What are the top 3 skills required for this role?
Incident Management
ServiceNow Reporting
Office Suites
AI
Job Description:
Job Summary
We are seeking an experienced Incident Manager with over 8+ years of ITSM experience, strong expertise in ServiceNow reporting and data analytics, and the ability to translate operational data into compelling business insights via presentations. The candidate should also have exposure to AI-driven capabilities.
Key Responsibilities
Incident Management
* Manage the end-to-end incident lifecycle ensuring minimal business impact.
* Lead Major Incident bridges, coordinate with stakeholders, and drive quick resolutions.
* Conduct post-incident reviews (MIRs) and ensure corrective/preventive actions.
* Ensure SLA adherence and proper escalation management.
* Develop and maintain ServiceNow dashboards, reports, and KPIs.
* Perform trend analysis on incident volumes, categories, and recurring issues.
* Analyze metrics such as: Incident count, MTTR (Mean Time to Resolve),SLA compliance, Backlog trends
* Provide actionable insights to improve service performance.
* Create executive-level presentations using PowerPoint to communicate: Incident trends, Problem areas, Performance insights
* Convert complex incident data into clear, impactful stories for leadership.
* Use data visualization techniques (charts, graphs, dashboards) to highlight insights.
* Present findings in Weekly/Monthly/Quarterly Service Reviews.
* Tailor messaging for both technical teams and business stakeholders.
* Support AI-driven incident categorization and resolution recommendations.
* Identify opportunities for automation and process optimization.
* Collaborate with teams to improve incident prediction and prevention.
* Identify root causes and recurring issues through data analysis.
* Work with Problem Management to reduce incident recurrence.
* Drive initiatives for process improvements and automation adoption.
Required Skills & Qualifications
Experience
8+ years of experience in Incident Management / ITSM.
Experience in handling Major Incidents in enterprise environments.
Technical Skills
8 Years of experience in Incident Management or ITSM Roles.
- Strong Understanding of Incident Lifecycle (Logging >> Categorization >> Prioritization >> Resolution >> Closure)
- Problem-solving under pressure.
- Documentation and Knowledge Management.
Hands on experience in ServiceNow
- Experience with maneuvering capabilities of ServiceNow
- Creating Reports (SLA Breaches, MTTR, Incident Trends)
Strong reporting and data analysis skills
- Data Visualization (Preparing PPT for reporting).
Understanding of ITIL Framework
- Familiarity and hands on with ITIL Practices (especially Incident and Problem Management)
- Understanding of modules in ServiceNow such as Incident Management & Problem Management.
Exposure to AI/automation in IT operations.
- Identify automation opportunities.
- Collaborate with AI/ML Teams
- Identify opportunities for AI implementation.
Soft Skills
Strong decision-making under pressure.
Excellent communication and stakeholder management.
Ability to manage high-impact incidents calmly and effectively.
Preferred Qualifications
ITIL Certification (v3/v4)
Experience with Power BI/Tableau
Exposure to cloud platforms (Azure/AWS)
Key Performance Indicators (KPIs)
MTTR (Mean Time to Resolve)
SLA Compliance
Incident reduction trends
Quality of reporting & presentation
Effectiveness of insights delivered to leadership
Adoption of AI and automation initiatives
Years of Experience: 12.00 Years of Experience
Regards
surya
Surya@rurisoft.com

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