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Manager Incident Management Jobs (NOW HIRING)

Ancestry

Manager, Incident Response

Incident Lifecycle Governance: Oversee end-to-end incident handling (triage, containment, forensics ... Crisis Management & Communication: Act as the primary coordinator during major incidents ...

DTCC

Incident Management Director

Coppell, TX · On-site

As the Director of Incident Management, you will manage a team of Major Incident Managers and communicate updates to stakeholders, while also developing performance indicators and improving proactive ...

KPMG

Manager, Incident Response

Austin, TX · On-site

Five years of experience in cybersecurity incident response or cyber threat management is required * Bachelor's degree from an accredited college or university (or equivalent work experience ...

KPMG

Manager, Incident Response

Seattle, WA

Five years of experience in cybersecurity incident response or cyber threat management is required * Bachelor's degree from an accredited college or university (or equivalent work experience ...

Volto USA

Incident Management Specialist

San Jose, CA · On-site

The Incident Management Specialist is responsible for managing and resolving incidents related to Business Applications within the supply chain domain (specifically reverse logistics and parts ...

E*Pro, Inc.

Major Incident Management Lead

Burbank, CA · On-site

Incident Manager Location : Burbank, CA Job Type : Permanent Full Time 8+ years of experience primarily in ITIL Incident and Major incident Management Worked as a Major Incident management lead for ...

The HEAT Group

Incident Management Supervisor

Miami, FL · On-site

The Event Day Incident Management Supervisor directs all Base Operations activities during games, concerts, and special events, ensuring rapid incident response, accurate documentation, and seamless ...

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Manager Incident Management information

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$36.5K

$163.4K

$193.5K

How much do manager incident management jobs pay per year?

As of Sep 11, 2026, the average yearly pay for manager incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is a manager incident management?

A Manager Incident Management is responsible for overseeing the process of responding to and resolving incidents that disrupt normal business operations, particularly within IT or service management environments. They coordinate teams, communicate with stakeholders, and ensure incidents are handled efficiently to minimize impact on the organization. This role involves establishing incident response protocols, analyzing incident patterns, and implementing improvements to prevent future occurrences. Strong leadership, problem-solving skills, and knowledge of ITIL or similar frameworks are essential for success in this position.

What are the key skills and qualifications needed to thrive as a manager incident management?

To thrive as a Manager Incident Management, you need expertise in IT service management, risk assessment, and incident response frameworks, often backed by a degree in information technology or a related field. Familiarity with ITSM tools like ServiceNow, certifications such as ITIL, and experience with monitoring and ticketing systems are typically required. Strong leadership, decision-making, and communication skills are crucial for coordinating teams and ensuring timely resolution of incidents. These skills ensure swift, effective incident handling, minimize business disruption, and maintain organizational resilience.

How does a manager incident management typically collaborate with other departments during a major incident?

A Manager Incident Management acts as a central point of coordination during major incidents, working closely with IT operations, security, communications, and business stakeholders. They facilitate cross-departmental communication, ensure timely updates, and help prioritize resources to resolve incidents quickly. This collaborative approach minimizes business impact and ensures all relevant teams are aligned on resolution strategies and communication protocols. Building strong relationships with these departments is key to effective incident management and successful outcomes.

What is the difference between Manager Incident Management vs Incident Coordinator?

AspectManager Incident ManagementIncident Coordinator
CredentialsTypically requires a bachelor's degree in IT, Business, or related field; certifications like ITIL or COBIT are commonOften requires similar certifications and experience in incident management processes
Work EnvironmentLeads teams in IT or service management departments, overseeing incident response strategiesSupports incident resolution, coordinates between teams, and documents incidents
Employer & IndustryFound in IT, telecommunications, and large service organizationsCommon in IT service desks, support centers, and operations teams

The Manager Incident Management typically oversees incident response teams and develops strategies, while the Incident Coordinator focuses on coordinating incident resolution and communication. Both roles require similar certifications and work within the same industry environments, but differ in scope and responsibilities.

Is incident manager a good career?

An incident manager is responsible for coordinating responses to IT or operational disruptions, ensuring quick resolution and minimal impact. The role requires strong communication, problem-solving skills, and often involves certifications like ITIL. It can be a rewarding career path with opportunities for advancement in IT service management and operations.

What cities are hiring for Manager Incident Management jobs?

Cities with the most Manager Incident Management job openings:

What are the most commonly searched types of Incident Management jobs?

The most popular types of Incident Management jobs are:

What states have the most Manager Incident Management jobs?

States with the most job openings for Manager Incident Management jobs include:

What are popular job titles related to Manager Incident Management jobs?

For Manager Incident Management jobs, the most frequently searched job titles are:

Incident Management Analyst

Atlanta, GA • On-site

TekCommands Inc
11 - 50 employees
Learn more about TekCommands Incexternal

Contractor

Re-posted 5 days ago

Job description

Top 3 Skills Required
  1. Incident Management (ITSM/ITIL) – Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution.
  2. ServiceNow Reporting & Analytics – Creating dashboards, reports, analyzing incident trends, MTTR, SLA metrics, and providing actionable insights.
  3. Reporting & Presentation Skills (PowerPoint/Office Suite) – Developing executive-level presentations, visualizing data, and communicating service performance to leadership.

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.

The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.