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Incident Management

Philadelphia, PA · On-site

Job: Incident Management Location: Philadelphia - PA Leads all Sev1 and 2 outages - takes control, directs, redirects individuals, gets all required people on the bridge, is responsive and ...

Charles-Lea-Center

Incident Management Director Charles Lea Center | Clinical Services Drive Compliance, Safety, and Quality Outcomes The Charles Lea Center is seeking a detail-oriented Incident Management & Risk ...

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Charles-Lea-Center

Incident Management Specialist Charles Lea Center | Clinical Services Drive Compliance, Safety, and Quality Outcomes Position Summary The Incident Management Specialist is responsible for ...

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Zillow

Senior Manager, Incident Management

About the teamZillow Group is seeking a Senior Manager, Incident Management (M4) to lead our incident and problem management function and elevate how we drive operational excellence across production ...

Hirekeyz Inc

Incident Manager

Oakland, CA · On-site

Role:- Incident Manager Address :- Oakland, CA (3 Days onsite) Job Type: Full Time Responsibilities ... Support the development and execution of change management plans to drive adoption and utilization ...

DTCC

Incident Management Director

Coppell, TX · On-site

As the Director of Incident Management, you will manage a team of Major Incident Managers and communicate updates to stakeholders, while also developing performance indicators and improving proactive ...

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Incident Management Mgr information

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How much do incident management mgr jobs pay per year?

As of Sep 13, 2026, the average yearly pay for incident management mgr in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Incident Management Mgr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Management

Atlanta, GA • On-site

Ruri Software Technologies LLC
Software Development • 11 - 50 employees
Learn more about Ruri Software Technologies LLCexternal

Full-time

Re-posted 16 days ago

Job description

Job Title :Incident Management
Location :Onsite/Hybrid - Atlanta, GA
What are the top 3 skills required for this role?
Incident Management
ServiceNow Reporting
Office Suites
AI
Job Description:
Job Summary
We are seeking an experienced Incident Manager with over 8+ years of ITSM experience, strong expertise in ServiceNow reporting and data analytics, and the ability to translate operational data into compelling business insights via presentations. The candidate should also have exposure to AI-driven capabilities.
Key Responsibilities
Incident Management
* Manage the end-to-end incident lifecycle ensuring minimal business impact.
* Lead Major Incident bridges, coordinate with stakeholders, and drive quick resolutions.
* Conduct post-incident reviews (MIRs) and ensure corrective/preventive actions.
* Ensure SLA adherence and proper escalation management.
* Develop and maintain ServiceNow dashboards, reports, and KPIs.
* Perform trend analysis on incident volumes, categories, and recurring issues.
* Analyze metrics such as: Incident count, MTTR (Mean Time to Resolve),SLA compliance, Backlog trends
* Provide actionable insights to improve service performance.
* Create executive-level presentations using PowerPoint to communicate: Incident trends, Problem areas, Performance insights
* Convert complex incident data into clear, impactful stories for leadership.
* Use data visualization techniques (charts, graphs, dashboards) to highlight insights.
* Present findings in Weekly/Monthly/Quarterly Service Reviews.
* Tailor messaging for both technical teams and business stakeholders.
* Support AI-driven incident categorization and resolution recommendations.
* Identify opportunities for automation and process optimization.
* Collaborate with teams to improve incident prediction and prevention.
* Identify root causes and recurring issues through data analysis.
* Work with Problem Management to reduce incident recurrence.
* Drive initiatives for process improvements and automation adoption.
Required Skills & Qualifications
Experience
8+ years of experience in Incident Management / ITSM.
Experience in handling Major Incidents in enterprise environments.
Technical Skills
8 Years of experience in Incident Management or ITSM Roles.
- Strong Understanding of Incident Lifecycle (Logging >> Categorization >> Prioritization >> Resolution >> Closure)
- Problem-solving under pressure.
- Documentation and Knowledge Management.
Hands on experience in ServiceNow
- Experience with maneuvering capabilities of ServiceNow
- Creating Reports (SLA Breaches, MTTR, Incident Trends)
Strong reporting and data analysis skills
- Data Visualization (Preparing PPT for reporting).
Understanding of ITIL Framework
- Familiarity and hands on with ITIL Practices (especially Incident and Problem Management)
- Understanding of modules in ServiceNow such as Incident Management & Problem Management.
Exposure to AI/automation in IT operations.
- Identify automation opportunities.
- Collaborate with AI/ML Teams
- Identify opportunities for AI implementation.
Soft Skills
Strong decision-making under pressure.
Excellent communication and stakeholder management.
Ability to manage high-impact incidents calmly and effectively.
Preferred Qualifications
ITIL Certification (v3/v4)
Experience with Power BI/Tableau
Exposure to cloud platforms (Azure/AWS)
Key Performance Indicators (KPIs)
MTTR (Mean Time to Resolve)
SLA Compliance
Incident reduction trends
Quality of reporting & presentation
Effectiveness of insights delivered to leadership
Adoption of AI and automation initiatives
Years of Experience: 12.00 Years of Experience
Regards
surya
Surya@rurisoft.com

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