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Manager Help Desk Analyst Jobs in Rochester, NY (NOW HIRING)

Altitude Chicago Trampoline Park

Front Desk

Rochester, NY · On-site

$14 - $17.75/hr

... help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park. Key Responsibilities

Blue Sky Hospitality Solutions

Front Desk Agent

Webster, NY · On-site

$13 - $16.50/hr

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

Seneca Foods

Director of Technology Operations

Fairport, NY · On-site

$170K - $185K/yr

Oversee PCs, other IT devices, Printers, and LAN Administration, including endpoint deployment, configuration, patching, and device/asset management. * Lead the Help Desk / Service Desk function to ...

Altitude Trampoline Park

Front Desk

Rochester, NY · On-site

$16.75/hr

... help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park. KEY RESPONSIBILITIES

Altitude Trampoline Park

Front Desk

Rochester, NY · On-site

$12.50 - $15.75/hr

... help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park. KEY RESPONSIBILITIES

Altitude Trampoline Park

Front Desk

Rochester, NY · On-site

$16.75/hr

... help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park. KEY RESPONSIBILITIES

Dave & Buster's, Inc.

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

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All JobsManager Help Desk Analyst JobsManager Help Desk Analyst Jobs in Rochester, NY

Manager Help Desk Analyst information

See Rochester, NY salary details

$14

$23

$35

How much do manager help desk analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for manager help desk analyst in Rochester, NY is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are some common challenges faced by a Manager Help Desk Analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level consulting, specialized medical or legal professionals, executive roles, or skilled trades such as commercial pilots or project managers with significant experience. These positions often require advanced skills, certifications, or extensive experience, and may involve freelance or contract work with high hourly rates or project-based payments.

How much do help desk analysts make in the US?

Help Desk Analysts in the US typically earn a median annual salary of around $45,000 to $55,000, with entry-level positions starting lower and experienced analysts earning more. Salaries can vary based on location, certifications, and technical skills such as familiarity with ticketing systems and remote support tools.

What are the key skills and qualifications needed to thrive as a Manager Help Desk Analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

Are help desk jobs still in demand?

Help desk analyst roles remain in demand as organizations continue to prioritize IT support and customer service. These jobs often require technical skills, certifications, and familiarity with ticketing systems, and they are expected to grow with ongoing technology adoption across industries.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Help Desk Analysts to focus on more complex issues. However, AI tools complement rather than replace human support, and the role of a Help Desk Analyst involves critical thinking, customer service, and technical expertise that AI cannot fully replicate.

What does a Manager Help Desk Analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.
What are the most commonly searched types of Help Desk Analyst jobs in Rochester, NY? The most popular types of Help Desk Analyst jobs in Rochester, NY are:
What are popular job titles related to Manager Help Desk Analyst jobs in Rochester, NY? For Manager Help Desk Analyst jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Manager Help Desk Analyst jobs in Rochester, NY look for? The top searched job categories for Manager Help Desk Analyst jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Manager Help Desk Analyst jobs? Cities near Rochester, NY with the most Manager Help Desk Analyst job openings:
Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Rochester, NY as of June 2026, with employment types broken down into 68% Full Time, 27% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,438 per year, or $23.8 per hour.

Front Desk

Altitude Chicago Trampoline Park

Rochester, NY • On-site

$14 - $17.75/hr

Other

Posted 5 days ago

Job description

Front Desk

We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.

We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!

We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!

Front desk team members handle all stages of guest experiences, provide important information to guests, fulfill guest requests and help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park.

Key Responsibilities
  • Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park's philosophy
  • Communicate and enforce all park regulations and jumping rules in a personable and professional manner
  • Attend scheduled staff meetings
  • Accurately book, change and cancel jump appointments
  • Operates Point of Sale (POS) system including verifying customer waivers & sales transactions
  • Acknowledge and greet everyone who enters and leaves the facility
  • Provide detailed descriptions of the park, birthday packages, services, facility features and hours of operation
  • Utilize park computer with skill and proficiently
  • Maintaining a clean work environment
  • Actively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available
  • Maintain positive guest experience by using our SMILES philosophy
  • Handle guest's questions and concerns professionally and courteously
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Developability to work without constant direct supervision and remain at assigned post for extended periods of time
  • Communicate to management any and all occurrences involving staff or guests in the park that require attention
  • Follow safety and incident reporting guidelines
  • Provides or performs other services or duties as required by management
Qualifications and Skills
  • Must be 16 years of age and have Working Papers
  • Ability to communicate effectively
  • Professional, "Altitude" attitude and work
  • Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.
  • Computer skills required
  • Weekend availability is a required

Background check will be required before hiring

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