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Manager Hcl Tech Jobs (NOW HIRING)

HCL is a $6.7 billion IT services company with over 111,092 professionals operating across 31 ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Company Description About HCL HCL Technologies is a next-generation global technology company that ... System Administrator for the User Account Maintenance and Incident Management Systems. Create LAN ...

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Company Description About HCL HCL Technologies is a next-generation global technology company that ... world-renowned management philosophy, a strong culture of invention and risk-taking, and a ...

IT Project Manager

Merrimack, NH · On-site

$100K - $119K/yr

HCL Global Systems Inc is seeking an IT Project Manager to support technology projects and delivery teams in Merrimack, NH. The role involves planning, tracking, and managing project deliverables ...

Technical Scrum Master

Manhattan, NY · On-site

$56.75 - $75.75/hr

At HCL Technologies we work as true partners with both our employees and our clients, embodying our ... Management and control of resources and suppliers ensuring that supply and capability meets agreed ...

Company Description HCL Technologies has an extensive global network of delivery centers to provide ... Strong project management background in R&D or manufacturing environment Strong experience in ...

Bench Scientist

La Jolla, CA

$36.50 - $45.75/hr

HCL Technologies. As narrated in the video below, HCL Technologies has demonstrated remarkable ... A working knowledge of data management tools is a plus Ability to work independently and contribute ...

Delivering expert advice on business solutions using a breadth of technology platforms, interfacing with HCL sales and delivery to manage all presales activities from capability presentations through ...

HCL Technologies is seeking an experienced Release Train Engineer to join our firm as a dedicated ... Manage and optimize the flow of value through the ART using various tools, such as the Program ...

Company Description HCL Technologies has an extensive global network of delivery centers to provide ... management background in R&D or manufacturing environment • Strong experience in tolerance ...

HCL Global Systems Inc is seeking an experienced Program Manager 3 to lead complex IT projects. The role involves managing multi-year budgets, developing project documentation, and ensuring alignment ...

Job Summary : HCL Global Systems Inc is seeking a QA/Test Manager to oversee various testing ... modern technology platforms • Review, update and create test strategy, suites, and cases • ...

Javaa Developer

Dallas, TX · On-site

$50.50 - $65.25/hr

The role involves working with the Java/Spring Framework and PostgreSQL for database management ... technology - PostgreSQL • At least 5 years of experience Company : HCL Global Systems is a ...

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Manager Hcl Tech information

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$24.5K

$59.5K

$116K

How much do manager hcl tech jobs pay per year?

As of Aug 14, 2026, the average yearly pay for manager hcl tech in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a manager at HCL Tech?

To thrive as a Manager at HCL Tech, you need strong leadership abilities, project management expertise, and a background in technology or business management, often supported by a relevant degree and prior managerial experience. Familiarity with project management tools (like Jira or MS Project), IT service management systems, and certifications such as PMP or ITIL are commonly required. Exceptional communication, problem-solving, and team-building skills help managers effectively lead diverse teams and drive project success. These competencies are vital for delivering high-quality solutions, meeting client expectations, and fostering a productive work environment in a fast-paced tech industry.

What are some common challenges faced by managers at HCL Tech, and how can they be effectively addressed?

Managers at HCL Tech often encounter challenges such as leading multidisciplinary teams, balancing client expectations with project deliverables, and staying updated with rapidly evolving technologies. Successfully addressing these challenges involves maintaining clear and consistent communication, fostering a collaborative team culture, and actively seeking opportunities for professional development. Embracing HCL's values of innovation and client-centricity, as well as leveraging the company's extensive training resources, can also help managers drive project success and support team growth.

What does a manager do at HCL Tech?

A Manager at HCL Tech is responsible for leading teams, overseeing project delivery, and ensuring that client requirements are met efficiently. They coordinate between clients and internal teams, manage resources, and ensure that projects are completed on time and within budget. Additionally, Managers play a key role in mentoring team members, implementing best practices, and driving process improvements to meet organizational goals.
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Infographic showing various Manager Hcl Tech job openings in the United States as of August 2026, with employment types broken down into 15% Full Time, and 85% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Level 1 Analyst IT Help Desk

HCL America Inc

Cary, NC • On-site

Full-time

Re-posted 8 days ago


Job description

Company Description
As an IT services provider, HCL provides custom software development, product engineering and consulting services to Fortune 1000 companies in a variety of industries. HCL is a $6.7 billion IT services company with over 111,092 professionals operating across 31 countries and is growing at 14% YOY in revenues. There are around 10,000 employees in the U.S under the HCL America Inc. branch of HCL.
Job Description
Role: IT Help Desk Support
Location : Cary, NC
Duration: Fulltime/ Perm with HCL America
Role Summary:
Help Desk Analyst - Responsibilities
  • Accept & registers Service Calls
  • Classify Service Calls according to the specified options
  • Execute 1st attempt to solve the Service Call
  • Refer Service Call to the appropriate Resolution Owner Support Group
  • Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
  • Escalate to the appropriate management level when thresholds are violated.
  • Close Service Call
  • Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.
  • Report about Service Calls
  • Communicate response times for dispatched tickets to the customers
  • Manage the entire service request process ensuring adherence to SLA
  • Execute service requests such as setting up NT/Outlook accounts as per the SLA
  • Process and send IT reports

Skills
  • Customer-focused
  • 2-6 Years of IT Support Experience
  • Thorough knowledge of troubleshooting remote access issues
  • Excellent communication skills, (active listening skills)
  • Able to articulate and speak with clear voice
  • Diplomatic and must have interpersonal skills
  • Able to understand the business's objectives
  • Able to understand and accept that the Customer's issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
  • Must have empathy with end users
  • Team player
  • Professional code of conduct
  • Must have a good understanding of the organization
  • Must have a good understanding of business units within AMD
  • Must have basic technical knowledge of all technology used for the business processes.
  • Able to deal with stress
  • Good writing techniques (English)
  • Good phone techniques (English)

Tech Skills
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

• Office O365 and Office 2016
• Windows 10
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc
All applicants must have open availability and flexible to work a 24/7 schedule.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.