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Manager Guest Ranch Manager Jobs (NOW HIRING)

Hacienda Del Sol Resort

Banquet Manager

Tucson, AZ · On-site

About the Company Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the ... Manage banquet staff schedules, training, and performance. * Oversee setup, service, and breakdown ...

Hacienda Del Sol Resort

Banquet Manager

Tucson, AZ · On-site

About the Company Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the ... Manage banquet staff schedules, training, and performance. * Oversee setup, service, and breakdown ...

Hacienda Del Sol Resort

Banquet Manager

Tucson, AZ · On-site

About the Company Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the ... Manage banquet staff schedules, training, and performance. * Oversee setup, service, and breakdown ...

Private

Properties & Cattle Ranch Management Team

Andes, NY · On-site

$40K - $75K/yr

Cattle Ranch & Residence Management Team Location: Catskills Upstate New York (On-site) Position ... Serve as the primary manager and point of contact for guests, receive percentage of AirBnB revenues ...

Hacienda Del Sol Resort

Banquet Manager

Tucson, AZ · On-site

About the Company Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the ... Manage banquet staff schedules, training, and performance. * Oversee setup, service, and breakdown ...

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GEM (Guest Experience Maker)

Sorrel River Ranch Resort and Spa

Moab, UT • On-site

$15 - $19/hr

Full-time

Posted 24 days ago

Job description

About Sorrel River Ranch
Sorrel River Ranch is a Four Diamond luxury guest ranch along the scenic Colorado River, surrounded by 2,000-foot-high cliffs, buttes, and mesas. Located just 17 miles from Moab, Utah, and near Arches and Canyonlands National Parks, the ranch offers an exclusive 240-acre riverside oasis.
Position Overview
The Guest Experience Maker (GEM) serves as the primary liaison between guests and the resort, ensuring exceptional service and memorable stays. This role requires a detail-oriented individual who can manage reservations, assist guests with their itineraries, and collaborate with various departments to enhance the guest experience. The GEM also plays a crucial role in ensuring all guest needs are met efficiently and professionally.
Key Responsibilities
Guest Services & Hospitality
  • Warmly welcome guests, manage check-in/check-out procedures, and provide personalized assistance.
  • Understand, anticipate, and exceed guest expectations with exceptional customer service.
  • Proactively communicate with guests via phone, email, and in-person interactions to address inquiries and requests.
  • Provide detailed information on local attractions, activities, and events.
  • Assist in resolving guest concerns promptly and courteously.
Reservations & Front Desk Operations
  • Handle reservations via phone, email, and online booking systems, ensuring accuracy.
  • Process guest check-ins and check-outs smoothly and correctly.
  • Maintain and update reservation records, ensuring accurate guest information and room statuses.
  • Operate and manage front desk equipment, including PMS (MEWS), switchboards, and key systems.
  • Enforce all cash handling, check, and credit card policies, balancing transactions and guest billing.
  • Track receipts from guest purchases and property charges.
Concierge & Guest Engagement
  • Assist in planning guest itineraries, including adventure activities, spa appointments, and dining experiences.
  • Safely transport guests to their rooms or shuttle them to and from the airport.
  • Promote and manage resort packages, promotions, and special experiences.
  • Engage guests in Sorrel River Ranch's mission by sharing knowledge about the property, experiences, and locally grown food offerings.
Collaboration & Operations Support
  • Communicate effectively with all resort departments, including housekeeping, maintenance, and food and beverage, to fulfill guest needs.
  • Assist housekeeping or other departments as needed to ensure smooth operations.
  • Monitor and manage back-of-the-house inventory through tracking, organization, ordering, and restocking.
  • Adhere to and contribute to the improvement of standard operating procedures (SOPs) and daily checklists.
Qualifications & Requirements
  • High school diploma or GED required.
  • Previous hospitality, reservations, or customer service experience preferred.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office and Google
  • Experience with hospitality systems such as MEWS, Toast is a plus.
  • CPR/First Aid Certification preferred.
  • Extensive knowledge of Moab, Utah, and surrounding areas is a plus.
  • Ability to lift 50+ pounds and stand for extended periods.
  • Must be flexible with schedules, including days, nights, weekends, and holidays.
  • Valid driver's license required to operate guest transport vehicles.

Equal Opportunity Employment
Sorrel River Ranch Resort & Spa is committed to fostering a diverse and inclusive work environment. We welcome applications from all qualified individuals and do not discriminate based on race, gender, disability, or veteran status.

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