Guest Service Representative
Auburn, AL · On-site
$15/hr
Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
Guest Service Representative
Auburn, AL · On-site
$15/hr
Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
Guest Service Representative
Auburn, AL · On-site
$11.50 - $14.25/hr
Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
Quick apply
Guest Service Representative
Auburn, AL · On-site
$11.50 - $14.25/hr
Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
Guest Service Representative
$11.50 - $14.25/hr
Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
Guest Service Representative
$11.50 - $14.25/hr
Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
Guest Service Representative - Night Auditor
Auburn, AL · On-site
$11.50 - $14.25/hr
Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
Quick apply
Guest Service Representative - Night Auditor
Auburn, AL · On-site
$11.50 - $14.25/hr
Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
Guest Service Representative - Night Auditor
Auburn, AL · On-site
$16/hr
Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
Guest Service Representative - Night Auditor
Auburn, AL · On-site
$16/hr
Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
Guest Service Representative - Night Auditor
$11.50 - $14.25/hr
Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
Guest Service Representative - Night Auditor
$11.50 - $14.25/hr
Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
This role is central to the guest journey, overseeing reservation communication, service ... A beautiful work environment on a 4,000-acre working ranch, farm, and garden property * Possibility ...
This role is central to the guest journey, overseeing reservation communication, service ... A beautiful work environment on a 4,000-acre working ranch, farm, and garden property * Possibility ...
This role is central to the guest journey, overseeing reservation communication, service ... A beautiful work environment on a 4,000-acre working ranch, farm, and garden property * Possibility ...
This role is central to the guest journey, overseeing reservation communication, service ... A beautiful work environment on a 4,000-acre working ranch, farm, and garden property * Possibility ...
This role is central to the guest journey, overseeing reservation communication, service ... A beautiful work environment on a 4,000-acre working ranch, farm, and garden property * Possibility ...
Quick apply
This role is central to the guest journey, overseeing reservation communication, service ... A beautiful work environment on a 4,000-acre working ranch, farm, and garden property * Possibility ...
Guest Services Manager
Lagrange, GA · On-site
$60K/yr
Pay: $60000 - $60000 At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors ...
Guest Services Manager
Lagrange, GA · On-site
$60K/yr
Pay: $60000 - $60000 At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors ...
Guest Services Manager
Lagrange, GA · On-site
$60K/yr
Pay: $60000 - $60000 At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and ...
Guest Services Manager
Lagrange, GA · On-site
$60K/yr
Pay: $60000 - $60000 At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and ...
Assistant Front Office Manager
Auburn, AL · On-site
Train and develop all front office, guest services, valet, and bellman team members on the ... Effectively manage guest incidents and ensure all defects are recorded in the appropriate system.
Assistant Front Office Manager
Auburn, AL · On-site
Train and develop all front office, guest services, valet, and bellman team members on the ... Effectively manage guest incidents and ensure all defects are recorded in the appropriate system.
General Manager
Columbus, GA · On-site
The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and ...
General Manager
Columbus, GA · On-site
The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and ...
Front of House Guest Service
Lagrange, GA · On-site
$7.35 - $12.50/hr
Notifies manager as needed. * Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts ...
Front of House Guest Service
Lagrange, GA · On-site
$7.35 - $12.50/hr
Notifies manager as needed. * Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts ...
Front of House Guest Service
$7.35 - $12.50/hr
Notifies manager as needed. * Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts ...
Quick apply
Front of House Guest Service
$7.35 - $12.50/hr
Notifies manager as needed. * Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts ...
Store Manager
Lagrange, GA · On-site
$50K - $55K/yr
Assists and resolves all guest complaints in-person or by phone at the restaurant. Apply the "thank ... Manage conflict resolution. * Create and maintain a positive work environment. Competencies:
Store Manager
Lagrange, GA · On-site
$50K - $55K/yr
Assists and resolves all guest complaints in-person or by phone at the restaurant. Apply the "thank ... Manage conflict resolution. * Create and maintain a positive work environment. Competencies:
Store Manager
$50K - $55K/yr
Assists and resolves all guest complaints in-person or by phone at the restaurant. Apply the "thank ... Manage conflict resolution. * Create and maintain a positive work environment. Competencies:
Quick apply
Store Manager
$50K - $55K/yr
Assists and resolves all guest complaints in-person or by phone at the restaurant. Apply the "thank ... Manage conflict resolution. * Create and maintain a positive work environment. Competencies:
Assistant Restaurant Manager
Lagrange, GA · On-site
$16 - $18/hr
Guest Focus * Passion for Results * Conflict Management * Building Effective Teams * Interpersonal Relationships and Influence * Problem Solving and Decision Making Compensation and Benefits
Assistant Restaurant Manager
Lagrange, GA · On-site
$16 - $18/hr
Guest Focus * Passion for Results * Conflict Management * Building Effective Teams * Interpersonal Relationships and Influence * Problem Solving and Decision Making Compensation and Benefits
Assistant Restaurant Manager
$16 - $18/hr
Review guest feedback and action plans to drive a guest focused culture * Ensure Brand standards ... Manage in-restaurant cash and banking procedures to standard * Execute promotions and new product ...
Quick apply
Assistant Restaurant Manager
$16 - $18/hr
Review guest feedback and action plans to drive a guest focused culture * Ensure Brand standards ... Manage in-restaurant cash and banking procedures to standard * Execute promotions and new product ...
Restaurant Manager
Lagrange, GA · On-site
$55K/yr
Assists and resolves all guest complaints in-person or by phone at the restaurant. Apply the "thank ... Manage conflict resolution. * Create and maintain a positive work environment. Competencies:
Restaurant Manager
Lagrange, GA · On-site
$55K/yr
Assists and resolves all guest complaints in-person or by phone at the restaurant. Apply the "thank ... Manage conflict resolution. * Create and maintain a positive work environment. Competencies:
Job description
Job Type
Part-time
Description
Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Skills:
Abilities:
SPECIFIC RESPONSIBILITIES
WORKING CONDITIONS/SPECIAL REQUIREMENTS
POSITIONS FOR POSSIBLE ADVANCEMENT
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Salary Description
15.00
Part-time
Description
Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
- Experience in service, sales, telesales or guest relations type of industry preferred
- High school diploma or equivalent of same
SUMMARY OF ESSENTIAL JOB FUNCTIONS
- Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
- Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
- Must be able to stand for eight hours, bend, stretch, reach.
- Must be able to see and hear.
- Must be able to communicate with other associates and/or guests.
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
- Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
- Frequent Stay Program
- Reservations procedures including cancellations and "walking" guest
- Phone etiquette and answering procedures
- Area shopping, dining, entertainment and travel directions to assist guest inquiries.
- Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
- Manager on Duty functions when necessary or as scheduled
Skills:
- Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
- Proficient in written and verbal English
- Problem solving and conflict resolution skills
Abilities:
- Multi task, remain associate and guest service centric.
- Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
- Assist with guest issues with professionalism, maintaining hospitable attitude
SPECIFIC RESPONSIBILITIES
- Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
- Promote and sell services/amenities of the hotel.
- Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
- Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
- Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
- Check all credit cards for validity before the end of the shift.
- Learn and utilize PMS.
- Ensure all cash, check and miscellaneous departments are in balance at shifts end.
- Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
- Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
- Have a thorough working knowledge of emergency procedures.
- Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
- Report any unusual occurrences or request to the manager.
- Maintain certification from a responsible
- Utilize Service Recovery Log and other necessary communication logs from shift to shift.
- Maintain stock/cleanliness in the market area.
- Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
- Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
- This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
- Standing, walking for long periods of time while maintaining a friendly professional image.
- May be required to work any day/shift, including weekends.
POSITIONS FOR POSSIBLE ADVANCEMENT
- Assistant General Manager
- Guest Service Manager
- Guest Service Supervisor
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Salary Description
15.00