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Manager End User Computing Jobs in Illinois (NOW HIRING)

TEKsystems

It Support Analyst

Alsip, IL

$25 - $28/hr

This role will serve as the primary point of contact for end-user computing support, device provisioning, onboarding/offboarding, hardware lifecycle management, executive support, boardroom ...

TEKsystems

It Support Analyst

Alsip, IL

$25 - $28/hr

This role will serve as the primary point of contact for end-user computing support, device provisioning, onboarding/offboarding, hardware lifecycle management, executive support, boardroom ...

Omnissa

Strategic Account Executive

Chicago, IL · On-site

$280 - $400/hr

Who We Are Omnissa is shaping the future of End User Computing. Our innovative solutions, including ... What You'll Do * Manage complex, high-value accounts within Fortune 500 and large enterprise ...

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All JobsEnd User Computing JobsManager End User Computing JobsManager End User Computing Jobs in Illinois

Manager End User Computing information

See Illinois salary details

$72.7K

$116.4K

$152.1K

How much do manager end user computing jobs pay per year?

As of Sep 6, 2026, the average yearly pay for manager end user computing in Illinois is $116,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,900.00 and $112,900.00 per year, depending on experience, location, and employer.

What is a manager end user computing?

A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.

What are the key skills and qualifications needed to thrive as a manager end user computing?

To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.

What are some common challenges faced by a manager end user computing, and how can they be addressed?

Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.

What is the difference between Manager End User Computing vs Desktop Support Manager?

AspectManager End User ComputingDesktop Support Manager
Primary FocusOversees end user computing strategies, device management, and software deploymentManages desktop support teams, troubleshooting, and user issue resolution
CertificationsITIL, CompTIA, Microsoft certificationsITIL, HDI, Microsoft certifications
Work EnvironmentStrategic planning, vendor management, infrastructure oversightHelp desk operations, user support, technical troubleshooting
Industry UsageIT departments across various industriesIT support teams in corporate environments

The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of End User Computing jobs in Illinois?

The most popular types of End User Computing jobs in Illinois are:

What are popular job titles related to Manager End User Computing jobs in Illinois?

For Manager End User Computing jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Manager End User Computing jobs in Illinois look for?

The top searched job categories for Manager End User Computing jobs in Illinois are:

What cities in Illinois are hiring for Manager End User Computing jobs?

Cities in Illinois with the most Manager End User Computing job openings:

Manager End User Computing jobs near you
Infographic showing various Manager End User Computing job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $116,368 per year, or $55.9 per hour.

Manager, IT Digital Workplace Services

Reynolds Consumer Products

Lake Forest, IL • On-site

$111K - $160K/yr

Full-time

Re-posted yesterday

Reynolds Consumer Products rating

6.9

Company rating: 6.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Overview
Join Reynolds Consumer Products...and Drive Your Career across a world of opportunities!
We currently have an opportunity for a Manager, IT - Digital Workplace Services at our Corporate Headquarters in Lake Forest, IL.
Responsibilities
The Manager, IT - Digital Workplace Services is responsible for the day-to-day management, support, and continuous improvement of Digital Workplace technologies and services. This role leads managed service partners and internal resources supporting Active Directory, Microsoft Entra ID, endpoint management, workstation lifecycle services, and workplace productivity technologies.
The Manager ensures secure, reliable, and efficient delivery of Digital Workplace services while partnering with Infrastructure Operations, Information Security, Service Desk, and business stakeholders to support employee productivity and operational objectives.
This role is accountable for service delivery, operational performance, vendor management, technology implementation, and continuous improvement within the Active Directory and End User Computing environments.
You Will Have the Opportunity to Make Great Things Happen!
Digital Workplace Operations
  • Manage daily operations for Digital Workplace services including endpoint management, workstation standards, collaboration technologies, and identity services.
  • Ensure service availability, stability, and performance meet established service level objectives.
  • Coordinate support activities between internal teams and managed service providers.
  • Ensure incidents, service requests, problems, and changes are managed effectively within established ITSM processes.
  • Monitor service performance and drive corrective actions when service levels are not achieved.

Active Directory & Identity Services
  • Support and maintain Active Directory and Microsoft Entra ID services.
  • Ensure user lifecycle processes are executed effectively, including provisioning, access management, and role-based access controls.
  • Partner with Cyber Security teams on identity-related initiatives and remediation activities.
  • Assist with implementation and support of:
    • Multi-Factor Authentication (MFA)
    • Conditional Access
    • Windows Hello for Business
    • Privileged access controls
    • Password less authentication solutions
  • Maintain operational documentation, standards, and support procedures

End User Computing (EUC)
  • Manage enterprise endpoint platforms and services.
  • Oversee workstation deployment, refresh, imaging, patching, software distribution, and compliance processes.
  • Support modernization initiatives leveraging technologies such as Intune, Autopilot, SCCM, and Microsoft Endpoint Management.
  • Ensure endpoint security standards and compliance requirements are maintained.
  • Partner with Site Support and Service Desk teams to improve end-user experience and service quality.

Managed Service Provider Management
  • Lead operational relationships with managed service providers supporting Digital Workplace services.
  • Conduct regular service review meetings and performance reviews.
  • Monitor compliance with service level agreements and contractual obligations.
  • Escalate and resolve service delivery issues as needed.
  • Drive service improvement initiatives with vendor partners.

Security & Compliance
  • Support implementation of enterprise security standards for workplace technologies.
  • Ensure compliance with endpoint security requirements, patching standards, and identity management controls.
  • Participate in audit activities and remediation efforts.
  • Support vulnerability remediation and operational risk reduction initiatives.
  • Collaborate with cybersecurity teams to strengthen the security posture of Digital Workplace services.

Project Delivery & Continuous Improvement
  • Lead Digital Workplace projects and operational improvement initiatives.
  • Coordinate implementation of new technologies and service enhancements.
  • Identify opportunities to automate manual processes and improve operational efficiency.
  • Develop reporting and metrics to track performance and service quality.
  • Participate in technology evaluations and contribute recommendations for future improvements.

Leadership Responsibilities
  • Provide leadership and direction to managed service provider teams and assigned technical resources.
  • Establish clear priorities and accountability for service delivery outcomes.
  • Foster collaboration across Infrastructure Operations, Security, Service Desk, and Site Support teams.
  • Coach team members and support professional development.
  • Promote a culture of customer service, accountability, continuous improvement, and operational excellence.

You Will Love It Here If...
  • You listen, learn, and evolve
  • You thrive in a fast-paced environment
  • You put safety first, always
  • You are passionate about collaboration, teamwork, and achieving shared goals
  • You believe in treating all people with respect, operating ethically, and growing a diverse, equitable, and inclusive workplace
  • You are committed to improving our impact on local communities and creating positive experiences

Qualifications
Required
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
  • 6+ years of IT infrastructure or operations experience.
  • 2+ years of experience leading technical teams, vendors, or managed service providers.

Experience
  • Experience supporting Active Directory and Microsoft Entra ID environments.
  • Experience with endpoint management technologies such as Intune, SCCM, or Microsoft Endpoint Manager.
  • Experience working within ITIL-based operational environments.

Preferred
  • Microsoft Entra ID or Azure certifications.
  • Microsoft Endpoint Administrator certification.
  • ITIL Foundation certification.
  • Experience with ServiceNow.
  • Experience supporting large-scale workstation environments.

Want to know more? Check out our website or connect with us on LinkedIn!
Apply today to join a fast-growing innovative company!
Not a good fit but know someone who is? Please refer them!
Local candidates only, no relocation assistance available
Join Reynolds Consumer Products and Drive Your Career across a world of opportunities!
For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by emailing us at Recruitment@ReynoldsBrands.com.
No recruiter calls or emails please.
RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.
Posted Salary Range
USD $111,000.00 - USD $160,950.00 /A
Bonus Eligibility
Role is eligible for 14% annual incentive provided the business meets financial goals and the individual meets their performance goals, subject to plan administration guidelines.

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