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Director End User Computing Jobs in Illinois (NOW HIRING)

ULINE

End User Computing Administrator

Waukegan, IL

End User Computing Administrator Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are you detail-oriented and passionate about delivering a seamless technology experience? Join ...

ULINE

End User Computing Administrator

Glenview, IL

End User Computing Administrator Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are you detail-oriented and passionate about delivering a seamless technology experience? Join ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL

... an end-user computing environment. * This is a full-time, onsite position. * Benefits include ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL

$23/hr

... an end-user computing environment. * This is a full-time, onsite position. * Benefits include ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL · On-site

$23/hr

... an end-user computing environment. * This is a full-time, onsite position. * Benefits include ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

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Director End User Computing information

How does a director of end user computing typically collaborate with other IT and business departments?

A Director of End User Computing works closely with IT infrastructure, security, and application teams to ensure seamless delivery and support of desktop, mobile, and virtual environments. This role frequently partners with business unit leaders to understand user needs, drive digital workplace strategies, and implement technology solutions that boost productivity. Regular cross-functional meetings and project planning sessions are common, as the director must balance technical requirements with business objectives and user experience. Effective communication and stakeholder management are vital for success in this highly collaborative environment.

What are the key skills and qualifications needed to thrive as a director of end user computing?

To thrive as a Director of End User Computing, you need expertise in IT infrastructure, device management, and user support, typically supported by a degree in computer science or a related field and significant leadership experience. Familiarity with enterprise mobility management (EMM) platforms, virtualization technologies (such as VDI), and certifications like ITIL or Microsoft Certified: Modern Desktop Administrator are often required. Strong strategic thinking, communication, and stakeholder management skills help drive user satisfaction and effective technology adoption. These competencies ensure secure, efficient, and user-friendly computing environments that align with organizational goals.

What is the difference between Director End User Computing vs Network Administrator?

AspectDirector End User ComputingNetwork Administrator
CredentialsIT management certifications, leadership experienceNetwork certifications (e.g., CCNA, CompTIA Network+)
Work EnvironmentStrategic planning, team leadership, vendor managementNetwork setup, troubleshooting, maintenance
Employer & Industry UsageLarge enterprises, IT departments, technology firmsOrganizations with complex network infrastructure
Search & Comparison IntentUnderstanding leadership roles in ITTechnical network management skills

The Director End User Computing focuses on managing end-user technology strategies and teams, while the Network Administrator handles the day-to-day network operations. Both roles are essential in IT but differ in scope, responsibilities, and required certifications.

What does a director of end user computing do?

A Director of End User Computing oversees the strategy, management, and support of all end-user technology within an organization, such as desktops, laptops, mobile devices, and related software. They lead teams responsible for delivering a seamless and secure user experience, ensure the effective deployment of new technologies, and align IT services with business needs. Their role often includes setting policies for device management, supporting digital transformation initiatives, and making decisions about hardware and software procurement.
What are the most commonly searched types of End User Computing jobs in Illinois? The most popular types of End User Computing jobs in Illinois are:
What are popular job titles related to Director End User Computing jobs in Illinois? For Director End User Computing jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Director End User Computing jobs in Illinois look for? The top searched job categories for Director End User Computing jobs in Illinois are:
What cities in Illinois are hiring for Director End User Computing jobs? Cities in Illinois with the most Director End User Computing job openings:
Director End User Computing jobs near you
Infographic showing various Director End User Computing job openings in Illinois as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution.

End User Computing

Tata Consultancy Service Limited

Chicago, IL • On-site

$90K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Must Have Technical/Functional Skills
  • End to end EUC / Workplace service delivery management
  • Multi country / multi site operational oversight
  • Incident, escalation, and SLA management
  • Field technician and vendor operations management
  • ITIL based service management (Incident, Problem, Change)
  • Stakeholder and customer relationship management
  • Performance monitoring, reporting, and governance
  • Continuous improvement and service optimization

Roles & Responsibilities
  • Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
  • Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
  • Act as the single point of accountability for EUC operations within the zone
  • Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
  • Assign and prioritize work for critical incidents, Top locations, and business impacting issues
  • Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
  • Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
  • Conduct operational governance, including service reviews, performance tracking, and compliance audits
  • Ensure adherence to standard EUC tools, processes, and security policies
  • Drive problem management, RCA, and preventive actions to reduce repeat incidents
  • Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
  • Identify and implement continuous improvement and cost optimization opportunities
  • Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
  • Provide regular operational reports, dashboards, and executive updates

Salary Range-$90,000-$125,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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