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Manager Customer Success Manager Jobs in Iowa (NOW HIRING)

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Customer Experience Manager

Des Moines, IA · On-site

Works closely withtheCustomer Success Manager (CSM) and oversees day-to-day relationship with customer. Ensures that schedules and budgets are met according to contractual agreements. Works with ...

Cypress HCM

Customer Success Architect

Estherville, IA · Remote

$90/hr

NY or Chicago are preferred, but the manager is open to CST/EST remote candidates. * Duration: 10/20/2025 to 11/28/2025 * Team: US DX Customer Success Leadership About the Role: * DX Solution ...

Essilor

Manager Customer Service

Sioux City, IA

GENERAL FUNCTION The Customer Care Manager owns the customer experience within lab operations & is the escalation point for complex customer issues. This role bridges customer service & lab ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Iowa

Manager Customer Success Manager information

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.
What are the most commonly searched types of Customer Success Manager jobs in Iowa? The most popular types of Customer Success Manager jobs in Iowa are:
What are popular job titles related to Manager Customer Success Manager jobs in Iowa? For Manager Customer Success Manager jobs in Iowa, the most frequently searched job titles are:
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Manager Customer Success Manager jobs near you

Customer Success - Solution Adoption Partner

Eagle Point Software

Dubuque, IA • On-site

Other

Posted 4 days ago

Job description

At Eagle Point Software, we empower leaders in architecture, engineering, construction, product design, and manufacturing to transform their businesses by implementing learning and development best practices. We aim to help organizations create positive learning experiences to increase efficiencies and support employee growth.
We help clients unlock their teams' potential with the knowledge to do their jobs better.
We prioritize the success of our clients and go above and beyond to ensure they have the power to create a differentiating factor that sets them apart. That power is an upskilled, knowledgeable workforce.
Job Description
The primary role of the Solution Adoption Partner is to manage and oversee strategic customer projects, ensuring customers achieve their goals through the effective adoption of our solutions and product offerings.
Responsibilities

  • Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plans
  • Collaborate with customers to understand their objectives and define detailed onboarding plans that drive early value realization
  • Assist customers in the identification and mitigation of software adoption barriers including but not limited to technical issues, communication issues, and cultural differences
  • Partner and communicate effectively with the Customer Success Manager to keep the project aligned with customer goals
  • Learn new releases and product functionality in preparation for the next onboarding and adoption projects
  • Execute pre-sale pilot projects
  • Provide demonstrations of the solution
  • Lead calls, coordinate project tasks, establish and manage timelines and maintain project plan
  • Hold all project resources accountable to the completion of tasks and meeting the timeline established
  • Manage the internal resources (SMEs) and external resources (customer SMEs and champions) throughout the project
  • Motivate and hold all project resources, including those within the client, accountable to the completion of tasks and meeting the timeline established
  • Monitor progress and adjust as needed
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress
  • Utilize industry best practices, techniques, and standards throughout entire project execution
  • Measure project performance to identify areas for improvement
Requirements
  • Bachelor's degree or equivalent
  • Ability to manage multiple implementation projects simultaneously
  • Proven ability to influence others and lead customer engagements
  • Desire to lead and enforce project tasks
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Strong communication skills including the ability to work with all levels of an organization
  • Proven ability to solve problems
  • Strong familiarity with software tools, methodologies, and best practices in Customer Success and in Project Management
  • Experience seeing projects through the full life cycle
  • Strong interpersonal skills and extremely resourceful
  • Proven ability to complete projects according to outlined scope, budget, and timeline
  • Ability to manage multiple customers' projects simultaneously
  • Flexible Hours -expect calls and remote meetings early mornings and/or late evenings
  • Travel
Physical Requirements
  • Remaining in a stationary position, often standing or sitting for prolonged periods
  • Communicating with others to exchange information
  • Repeating motions that may include the wrists, hands and/or fingers
  • Average hearing and visual acuity
  • Able to use a phone and computer

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