Manager Commercial Operations Jobs in Seattle, WA

Compensation: $30.00 - $33.00 Per Hour + Bonus Eligible

About Us:
One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture:
We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:

• Delegate responsibilities and supervise business operations.
• Monitor location activity and ensure it is properly provisioned and staffed.
• Maintain continual communication with the client, customers, and corporate leadership.
• Maintain a clean business environment, including ensuring that signage and displays are appropriately positioned, visible, and updated with accurate rates.
• Generate reports and present information to upper-level managers and/or Clients upon request.
• Participate in the hiring, training, coaching, and counseling process of team members to ensure that performance standards are met.
• Maximize profitability by controlling expenses and efficiently manage operational staff.
• Approve timecards and manage labor hours.
• Process revenue, create, and manage an annual budget and expenditures.
• Compile location sales data and coordinate with the Company’s audit team to ensure all revenue is captured timely and accurately.
• Resolve conflicts or complaints from customers and employees.
• Work with vendors to ensure that the property is adequately supplied. 
• Report all maintenance and equipment repairs to the client and assist as needed.
• Manage the parking areas and ensure an efficient traffic flow through the location.

Accountability

• The Parking Manager is responsible for ensuring the parking policies and procedures meet expectations and the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.

Communication

• Effective communication is vital for the Shift Manager role. They must maintain constant communication property management, site manager, customers, and guests.

Family

• We consider our team and guests as part of our extended family. The Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.

Exceptional Service

• Our commitment to exceptional service is non-negotiable. The Parking Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.

Profitability

• While the Parking Manager's primary role is management, they should also be mindful of operational efficiency. The Parking Manager is responsible for overseeing many parts of a location’s operation.

About YOU:
 To work at our company, you should possess the following experience and attributes:

• A 4-year college degree is preferred but not required.  
• Must have at least 3 years of managerial experience. 
• Experience preparing and working within a budget.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Knowledge of and working skills in Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to remain calm and effective in high-pressure situations.
• Excellent problem-solving and decision-making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift heavy items (up to 50 lbs.)
• Previous valet or customer service experience is a plus.
• A willingness to do whatever it takes to earn a "Thank You"
• Availability to work flexible shifts/hours, including days, evenings, weekends and holidays

What We Can Offer You for All Your Hard Work:

• $30.00 - $33.00 per hour plus potential bonus
• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.