Manager Commercial Operations Jobs in Spokane, WA

Where you will work

Clearwater Paper stands out as a premier independent supplier of paperboard packaging products to North American converters. Corporate Headquarters is in Spokane, Washington, our corporate team works to support our operations while creating a thriving environment for employees and customers alike,

If you are based out of Spokane, you’ll enjoy our collaborative office space, regular team and community events and a city known for its natural beauty and outdoor recreation. For our remote employees, we work well across multiple time zones, respecting your schedules and setting up opportunities for you to get to know co-workers and see our operations firsthand. 

Guided by our core values of commitment, collaboration, communication, courage and character, we create an environment where everyone feels respected, valued and empowered to do their best work. 

This is a remote role. For employees based in Spokane, WA there will be a hybrid work model. 

What you will do

This role serves as a strategic business partner to the commercial organization, leading commercial operations, advanced analytics, and governance of key pricing, customer, rebate, freight, and master data processes. Drives data integrity, reporting excellence, and process optimization across business systems while transforming complex data into actionable insights that support decision-making and commercial strategy execution. As a subject matter expert, this position collaborates closely with sales, finance, supply chain, customer service, and other cross-functional teams to enhance business performance, streamline operations, and ensure effective execution of commercial objectives.

Analytics & Business Support

• Develop and deliver advanced reporting, dashboards, and analytics that provide actionable insights into sales performance, revenue, pricing, inventory, order activity, customer profitability, and commercial effectiveness
• Analyze commercial and operational data to identify trends, risks, opportunities, and performance drivers, providing recommendations to sales leadership
• Lead complex ad hoc analyses and business modeling efforts to support strategic planning, pricing decisions, customer initiatives, and operational improvements
• Investigate data and report discrepancies, determine root causes, and drive timely resolution to minimize business impacts
• Support audit activities through preparation of accurate reporting, documentation, and analytical evidence
• Serve as a trusted advisor to commercial leadership by translating data into strategic recommendations that drive business outcomes

Operations & Systems Management

• Govern commercial pricing, freight, customer agreements, payment terms, rebates, and Commercial Information Request (CIR) processes to ensure compliance, accuracy, and timely execution
• Lead rebate administration activities including validation, calculation, reporting, approval management, and payment processing
• Manage commercial master data, customer setup, routing, pricing, product configurations, and related system data to ensure accurate execution and reporting
• Establish and monitor controls, documentation, and governance standards to maintain data integrity, consistency, and compliance across commercial systems
• Serve as a primary escalation resource for complex commercial operations issues and partner with relevant teams to resolve issues and improve processes
• Identify and implement process improvements, automation opportunities, and system enhancements that increase efficiency, scalability, reporting capabilities, and data quality

Cross-Functional Collaboration

• Serve as the commercial operations subject matter expert for systems, processes, reporting, and business data
• Build strong partnerships across functions to achieve commercial objectives and resolve complex operational, data, and customer-related issues
• Influence stakeholders through insights, recommendations, and data-driven solutions that support business decision-making
• Deliver training, guidance, and knowledge-sharing while championing process governance, standardization, and continuous improvement

Other duties as assigned. 

Requirements:

• Bachelor's degree in related field required. May consider equivalent work experience in lieu of degree
• 5+ years of experience in commercial operations, sales operations, business analytics, or related functions
• 2+ years of experience with pricing administration, rebate management, master data and commercial analytics
• Advanced proficiency in Excel and data analysis tools used for reporting, modeling, and business decision support
• Proficiency with ERP, CRM, reporting, and commercial operations systems, with the ability to quickly learn and optimize new technologies and processes (i.e. Elixir, CRM/SalesTrackR, Candesce, EdiStok)
• Travel <10%

Physical Demands

• Work primarily in an office environment with extended periods of sitting, frequent computer use, repetitive hand and arm movements, and periodic standing, walking, and movement throughout office and meeting areas
• Entry into manufacturing, warehouse, or operational areas requires compliance with safety procedures and use of personal protective equipment (PPE), including eye and hearing protection, hard hat, and steel-toed footwear
• Occasional physical activities such as lifting, carrying, bending, reaching, or moving materials, as required by the role

Total Rewards

We prioritize an exceptional workplace experience, offering a comprehensive total reward package. Compensation ranges are estimates based on market data.  Actual offers account for internal equity and the candidate’s job-related knowledge, skills, education, and experience. Benefits, including medical, dental, vision, and more, generally begin after 30 days. Our paid time off includes vacation days, personal days, and company holidays. For more on our compensation philosophy, please contact our Talent Acquisition Team at Talent.Acquisition@clearwaterpaper.com.

Clearwater Paper will not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position.  Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require Clearwater Paper's sponsorship to continue to work legally in the United States.

#ClearwaterPaper  #Remote

This role will be open for a minimum of 2 weeks or at the point a successful candidate is selected.