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Manager Cloud Operations Jobs in Minnesota (NOW HIRING)

Socket.dev

Architect - Cloud Technologies N 4D

Edina, MN · On-site

$80 - $100/hr

... Asset Management, Financial Leasing, Google Cloud Operations, Google Cloud Platform, IBM Cloud, Inclusion, Information Technology (IT) Infrastructure, IT Service Management (ITSM), Lending ...

Genpact

Architect - Cloud Technologies N 4D

Minneapolis, MN · On-site

$67.75 - $86.25/hr

... Asset Management, Financial Leasing, Google Cloud Operations, Google Cloud Platform, IBM Cloud, Inclusion, Information Technology (IT) Infrastructure, IT Service Management (ITSM), Lending ...

Deloitte

Cyber - Cloud Architect - Manager

Minneapolis, MN

$67.75 - $86.25/hr

As a Cloud Architect, Manager, you will support clients with cloud security strategy, architecture, implementation, and operations across leading cloud platforms. This role offers the opportunity to ...

Pwc

ServiceNow Deployment- Manager

Minneapolis, MN · On-site

$99K - $232K/yr

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for ...

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Manager Cloud Operations information

What does a Manager Cloud Operations do?

A Manager Cloud Operations is responsible for overseeing the deployment, performance, and maintenance of cloud-based infrastructure and services. They ensure system reliability, security, and scalability while managing cloud resources efficiently. This role involves coordinating with IT teams, optimizing cloud costs, and implementing best practices for cloud governance. Additionally, they troubleshoot incidents, enforce compliance policies, and support business continuity. Their goal is to maintain a highly available and resilient cloud environment that meets organizational needs.

What are the main challenges faced by a Manager Cloud Operations, and how is success measured in this role?

Managers of Cloud Operations often deal with challenges such as ensuring system uptime, optimizing cloud resource costs, and maintaining data security and compliance. Success in this role is typically measured by the reliability and performance of cloud services, efficiency in incident response, and effective implementation of automation and process improvements. You will also collaborate closely with development, security, and support teams to align cloud strategies with organizational goals. Navigating technical complexities while leading teams and managing stakeholder expectations is a key part of the day-to-day experience. Demonstrating proactive problem-solving and fostering continuous improvement are important for career growth in cloud operations management.

What are the key skills and qualifications needed to thrive in the Manager Cloud Operations position, and why are they important?

To thrive as a Manager Cloud Operations, you need expertise in cloud platforms (such as AWS, Azure, or Google Cloud), systems administration, and IT infrastructure management, supported by a bachelor’s degree in computer science or a related field. Familiarity with cloud management tools, automation frameworks (like Terraform or Ansible), and certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator are highly advantageous. Strong leadership, organizational skills, and the ability to communicate technical concepts to both tech and non-tech stakeholders set top performers apart. These combined skills ensure the smooth operation, scalability, and security of cloud environments critical to business operations.

What are the most commonly searched types of Cloud Operations jobs in Minnesota?

The most popular types of Cloud Operations jobs in Minnesota are:

What are popular job titles related to Manager Cloud Operations jobs in Minnesota?

For Manager Cloud Operations jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Manager Cloud Operations jobs in Minnesota look for?

The top searched job categories for Manager Cloud Operations jobs in Minnesota are:

What cities in Minnesota are hiring for Manager Cloud Operations jobs?

Cities in Minnesota with the most Manager Cloud Operations job openings:

Manager Cloud Operations jobs near you
Infographic showing various Manager Cloud Operations job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Director of IT | Service Reliability & Operations Governance

Epicor

Minneapolis, MN • Hybrid

Full-time

Posted 17 days ago

Key responsibilities

  • Establish and maintain frameworks for identifying, categorizing, and analyzing incident causes, recurring issues, service performance trends, and customer impact.

  • Connect operational data, product reliability signals, and customer outcomes across Support, Customer Success, Product, Engineering, and Cloud Operations to inform improvements.

  • Translate operational insights and root cause analysis into prioritized improvement plans to reduce incident recurrence and enhance service stability.

Job description

Help shape the future of cloud reliability and operational excellence.

As Director of Service Reliability & Operations Governance, you will establish a clear and consistent view of service performance, operational health, incident drivers, and change effectiveness across our cloud environment. You will connect insights across Support, Customer Success, Product, Engineering, and Cloud Operations to reduce operational risk, improve service stability, and strengthen the customer experience. We are seeking applicants with strong cloud operations expertise, cross-functional leadership skills, and the ability to turn complex operational data into clear, actionable improvements.

What you will be doing:

  • Lead the development of service reliability insights, reporting, standards, and performance measures across cloud services.

  • Establish consistent frameworks for identifying, categorizing, and analyzing incident causes, recurring issues, service performance trends, and customer impact.

  • Partner across Support, Customer Success, Product, Engineering, and Cloud Operations to connect operational data, product reliability signals, and customer outcomes.

  • Translate operational insights and root cause analysis findings into prioritized, accountable improvement plans that reduce incident recurrence and improve service stability.

  • Own governance of change control practices, including change quality, deployment readiness, change success rates, risk assessment, and analysis of failed deployments or change-related incidents.

  • Define and monitor reliability metrics, performance thresholds, and progress indicators, providing executive-ready insights on trends, risks, customer impact, and improvement progress.

  • Drive continuous improvement across incident, problem, and change management practices to strengthen operational discipline, decision-making, and service reliability.

What you will likely bring:

  • 11+ years' experience in cloud operations, service reliability, technical support operations, customer operations, product operations, or a related field, including 6+ years' management or people leadership experience.

  • Strong knowledge of cloud operations, service reliability, operational performance measurement, and ITIL Service Management disciplines, including Incident, Problem, and Change Management.

  • Experience leading reliability, incident analysis, operational insights, service performance, or continuous improvement programs.

  • Experience developing governance frameworks for change control, release quality, operational readiness, and service reliability.

  • Advanced analytical, problem-solving, and root cause analysis skills, with the ability to synthesize complex information into clear recommendations and action plans.

  • Strong cross-functional leadership and communication skills, with the ability to influence stakeholders across Support, Customer Success, Product, Engineering, Cloud Operations, and senior leadership.

  • Bachelor's degree or equivalent experience.

What could set you apart:

  • Master's degree.

  • Experience working in SaaS, cloud, enterprise software, or technology operations environments.

#LI-HYBRID #LI-MB2

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.


Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

  • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

  • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

  • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

  • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

  • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

  • Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $163,000 USD Maximum: $277,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

Matthew Brady

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