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Manager Client Reporting Jobs in Springfield, VA

Global Impact

IT Manager - Client Support

Washington, DC · Hybrid

$95K - $110K/yr

IT Manager - Client Support About You   As the IT Manager, you will be responsible for overseeing and managing the day-to-day operations of Global Impact's Clients,IT systems, ...

MTM

Reporting Specialist

Washington, DC

$23.58 - $30/hr

... delivery of Client reports and coordinating with other departments to resolve Client inquiries ... Ability to prioritize tasks and manage multiple projects simultaneously * Willingness to adapt to ...

Hilldrup

Be Seen First

Client Services Manager

Stafford, VA · On-site

$55K - $70K/yr

Your responsibilities will also include delivering regular client reports, analyzing trends, monitoring financial performance, and managing aged receivables. The role requires identifying ...

Collabera

Financial Reporting Manager

Alexandria, VA

$109K - $148K/yr

As a half a billion dollar IT company, Collabera's client-centric business model, commitment to ... Financial Reporting Manager Duration: 6 month (may extend) Location: Alexandria, VA How to apply:

Hogg

Financial Planning & Reporting Manager

Fairfax, VA

$104K - $141K/yr

Financial Planning & Reporting Manager POSITION OVERVIEW OPNX Talent seeks to fill the full-time position of our client's Financial Planning & Reporting Manager, within the Accounting department ...

Hogg

Financial Planning & Reporting Manager

Fairfax, VA · On-site +1

$75K - $95K/yr

Financial Planning & Reporting Manager POSITION OVERVIEW OPNX Talent seeks to fill the full-time position of our client's Financial Planning & Reporting Manager, within the Accounting department ...

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Showing results 1-20

All JobsManager Client Reporting JobsManager Client Reporting Jobs in Springfield, VA

Manager Client Reporting information

See Springfield, VA salary details

$67.9K

$141.8K

$157.2K

How much do manager client reporting jobs pay per year?

As of Jul 3, 2026, the average yearly pay for manager client reporting in Springfield, VA is $141,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $145,200.00 and $145,200.00 per year, depending on experience, location, and employer.

What is the difference between Manager Client Reporting vs Client Service Manager?

AspectManager Client ReportingClient Service Manager
Primary FocusPreparing and analyzing client reports, data accuracy, reporting processesManaging client relationships, service delivery, client satisfaction
Required SkillsData analysis, reporting tools, financial knowledgeCommunication, client management, problem-solving
Work EnvironmentFinance, banking, investment firmsFinancial services, consulting, asset management
CertificationsFinancial certifications (e.g., CFA, CPA) often preferredCustomer service or client management certifications beneficial

While both roles involve client interaction, Manager Client Reporting primarily focuses on data analysis and report preparation, whereas Client Service Managers emphasize maintaining strong client relationships and service quality. Understanding these differences helps in choosing the right career path or job search focus.

How does a Manager Client Reporting typically collaborate with internal teams to ensure accurate and timely delivery of client reports?

A Manager Client Reporting regularly works with teams such as operations, finance, IT, and client services to gather data, verify information, and resolve discrepancies before reports are delivered to clients. Effective communication and coordination are essential, as deadlines are often tight and data needs can be complex. The manager may lead meetings, clarify requirements, and implement process improvements to streamline reporting workflows. This cross-functional collaboration helps ensure that client reports meet quality standards and client expectations.

What does a Manager Client Reporting do?

A Manager Client Reporting oversees the creation, review, and delivery of financial or performance reports to clients, ensuring accuracy and clarity. They coordinate with internal teams to gather data, analyze trends, and present findings in a way that meets client requirements and regulatory standards. This role often involves improving reporting processes, managing a team, and acting as a primary point of contact for clients regarding reporting matters. Their goal is to provide clients with timely, insightful information to support business decisions.

What are the key skills and qualifications needed to thrive as a Manager Client Reporting, and why are they important?

To thrive as a Manager Client Reporting, you need expertise in financial analysis, reporting, and data management, typically supported by a degree in finance, accounting, or a related field. Familiarity with reporting tools such as Excel, Power BI, Tableau, and financial systems like SAP or Oracle is essential, and professional certifications like CFA or CPA are advantageous. Strong attention to detail, communication, and leadership skills help manage teams and deliver clear, accurate reports to clients. These skills ensure that client deliverables are accurate, insightful, and timely, supporting client satisfaction and compliance with industry standards.
What job categories do people searching Manager Client Reporting jobs in Springfield, VA look for? The top searched job categories for Manager Client Reporting jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Manager Client Reporting jobs? Cities near Springfield, VA with the most Manager Client Reporting job openings:
Manager Client Reporting jobs near you
Contact Center Manager, Client Services

Contact Center Manager, Client Services

Titan Technologies

Rockville, MD • On-site

Full-time

Posted 8 days ago

Job description

***AWARD PENDING***
Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment.
Job description
The CCM is responsible for the operational leadership of a high-volume Service Desk and Contact Center supporting multiple communication channels and customer support functions. Reporting to the Titan Project Manager, this role oversees Service Desk operations, contact center technologies, workforce management, quality assurance, customer experience, and service performance. The CCM serves as the primary operational lead for Service Desk activities and works closely with client stakeholders to ensure support services align with contractual requirements, operational objectives, and customer expectations.
The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams. This role requires a combination of operational leadership, technical understanding, customer service expertise, and strong communication skills.
Duties and Responsibilities:
Service Desk and Contact Center Operations
  • Direct day-to-day operations of a 24x7x365 Service Desk and Contact Center environment, ensuring consistent service delivery across all support channels.
  • Manage workforce scheduling, staffing coverage, workload distribution, and escalation processes to maintain uninterrupted support services.
  • Ensure Service Desk personnel adhere to established operational procedures, customer interaction standards, documentation requirements, and service management processes.
  • Monitor service demand and adjust staffing, workflows, and operational priorities to address changing business needs and customer requirements.
  • Coordinate operational communications with client stakeholders regarding service performance, planned activities, staffing updates, operational risks, and improvement initiatives.
  • Support operational readiness during peak demand periods, emergency events, and business continuity situations.

Contact Center Technology and Platform Management
  • Oversee the operational administration and optimization of the CCaaS platform and associated technologies.
  • Manage contact routing strategies, IVR functionality, workforce management capabilities, customer self-service tools, and real-time operational dashboards.
  • Collaborate with technical teams and client stakeholders to enhance workflows, automation, reporting capabilities, and customer engagement processes.
  • Ensure accurate integration and utilization of ServiceNow and other supporting service management platforms.
  • Coordinate planned system changes, maintenance activities, and platform enhancements while minimizing operational impact.
  • Support compliance with applicable security, data protection, and technology governance requirements.

Performance Management and Continuous Improvement
  • Lead quality assurance and quality control activities, including interaction monitoring, ticket reviews, operational assessments, and performance evaluations.
  • Analyze operational trends, customer feedback, service metrics, and workforce data to identify improvement opportunities.
  • Develop and implement process enhancements, workflow improvements, knowledge management initiatives, and automation strategies.
  • Conduct root cause analysis for recurring service issues and collaborate with stakeholders to implement corrective actions.
  • Maintain continuous improvement plans and track progress against operational objectives and service delivery goals.

Customer Experience and Service Excellence
  • Promote a customer-focused culture centered on professionalism, responsiveness, accountability, and service excellence.
  • Oversee customer satisfaction programs, survey administration, feedback analysis, and service improvement initiatives.
  • Ensure consistent delivery of high-quality support experiences across all customer interaction channels.
  • Support enhanced service delivery requirements for executive, VIP, and specialized user populations as required.
  • Partner with client stakeholders to address customer concerns and improve overall service effectiveness.

Service Performance and Reporting
  • Monitor service performance and operational effectiveness against established contractual requirements and organizational objectives.
  • Ensure proactive management of service delivery risks through staffing adjustments, workflow optimization, coaching, and process improvements.
  • Prepare and deliver operational reports, dashboards, trend analyses, and performance summaries.
  • Communicate service performance, operational challenges, risks, and recommendations to project leadership and client stakeholders.
  • Participate in operational reviews, status meetings, governance sessions, and continuous improvement initiatives.

Team Leadership and Workforce Management
  • Lead, mentor, and develop Service Desk supervisors, analysts, and support personnel.
  • Oversee workforce planning, staffing strategies, recruiting support, onboarding activities, and employee performance management.
  • Promote employee engagement, accountability, professional development, and continuous learning.
  • Ensure personnel maintain required training, certifications, and compliance obligations.
  • Manage staffing transitions and succession planning to maintain operational continuity.

Training, Compliance, and Governance
  • Coordinate training activities to ensure personnel are prepared to support technologies, processes, customer service standards, and client requirements.
  • Maintain training records and support ongoing workforce development initiatives.
  • Ensure compliance with ITIL-based service management practices, contractual obligations, security requirements, accessibility standards, and applicable policies.
  • Support audits, inspections, reporting requirements, and governance activities.
  • Maintain operational procedures and documentation necessary to support consistent service delivery.

You MUST have:
  • 5+ years of experience in a Service Desk, Contact Center, or customer support environment.
  • 2+ years of experience leading or managing Service Desk, Contact Center, or customer support teams.
  • Demonstrated experience managing 24x7x365 operational environments.
  • Working knowledge of ITIL-based service management practices, including incident management, problem management, request fulfillment, and continuous improvement.
  • Experience managing cloud-based CCaaS platforms and contact center technologies - configuring routing rules, IVR call flows, ACD logic, and real-time reporting dashboards.
  • Experience administering quality assurance programs, performance monitoring processes, and customer satisfaction initiatives.
  • Proficiency with ServiceNow or comparable IT service management platforms.
  • Experience managing operational performance against established service delivery objectives and contractual requirements.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills with the ability to present operational information to leadership and client stakeholders.
  • Ability to pass a Level 2 background investigation.

It's GREAT if you also have:
  • ITIL Foundation certification or higher
  • HDI Support Center Manager (HDI-SCM) certification or equivalent contact center leadership certification.
  • Experience with Genesys Cloud CX or comparable CCaaS platforms including IVR scripting, ACD configuration, and AI chatbot management.
  • Experience with ServiceNow ITSM, Knowledge Management, Performance Analytics, and reporting capabilities.
  • Experience supporting government, public sector, or large enterprise managed services environments - Maryland State government experience is a plus.
  • Experience leading remote or hybrid workforce models.
  • Experience implementing customer experience, workforce optimization, automation, or self-service initiatives.
  • Familiarity with accessibility, security, and compliance frameworks applicable to public sector service delivery environments.

Education:
  • Associate's or Bachelor's degree in Information Technology, Business Administration, Management, or a related field, or equivalent professional experience.

Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service-Disabled Veteran Owned Business.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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