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Manager Client Implementation Jobs in Missouri (NOW HIRING)

Coordinate enterprise client implementations from post-sale transition through launch, ensuring ... Maintain accurate CRM records, implementation notes, customer documentation, and administrative ...

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As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product ... Track record of successfully guiding client relationships through all phases of deployment - from ...

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product ... Track record of successfully guiding client relationships through all phases of deployment - from ...

Job Summary As a PatientPoint Implementation Manager, you will lead the end-to-end installation and ... Track record of successfully guiding client relationships through all phases of deployment - from ...

Job Summary As a PatientPoint Implementation Manager, you will lead the end-to-end installation and ... Track record of successfully guiding client relationships through all phases of deployment - from ...

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product ... Track record of successfully guiding client relationships through all phases of deployment - from ...

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product ... Track record of successfully guiding client relationships through all phases of deployment - from ...

Client Service Associate

Brentwood, MO · On-site

$13.50 - $18.75/hr

Build and maintain client relationships aimed at client retention; manage new client implementation process, coordinate, and direct client activities with other team members and assist as necessary

Client Service Associate

Brentwood, MO · On-site

$13.50 - $18.75/hr

Build and maintain client relationships aimed at client retention; manage new client implementation process, coordinate, and direct client activities with other team members and assist as necessary

HOW A PROJECT/IMPLEMENTATION MANAGER WILL MAKE AN IMPACT Provides comprehensive technical ... Coordinates directly with client customers and client stakeholders to ensure seamless mission ...

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Manager Client Implementation information

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What are the most commonly searched types of Client Implementation jobs in Missouri?

The most popular types of Client Implementation jobs in Missouri are:

What cities in Missouri are hiring for Manager Client Implementation jobs?

Cities in Missouri with the most Manager Client Implementation job openings:

Program Implementation Manager - Construction

Kansas City, MO • On-site

Burns & McDonnell
Civil Engineering Construction • 10K+ employees

Full-time

Re-posted yesterday


Burns & McDonnell rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz


Job description

The Program Implementation Manager will support utility, industrial, and infrastructure owners in strengthening their organizational and process readiness for capital program success. Partnering with Senior Program Implementation Managers, they will manage the proposal development through final reporting as well as supporting program implementations and PMO services as needed. They will provide expertise and oversight to a team of project managers, engineers, project controls professionals and support lines of business managers for the day-to-day execution of the overall program and individual project safety, quality, schedule, cost control, contracts, subcontractors, suppliers, proposals, estimates, documentation management, client relations/management, field staff and other duties required to successfully execute the overall program. In some instances, they will function in the execution role vs. a support or consulting role, depending on the program need. They will also co-facilitate industry-leading frameworks and best practices, work directly with utility executives, and build expertise in program and project readiness consulting. This role may be performed from any Burns & McDonnell U.S. office location, and relocation is not required.

    Draft proposal narratives, scope descriptions, and methodology sections
    Coordinate proposal reviews and manage submission process
    Periodically assigned to client programs during implementation phases
    Work alongside Program Managers supporting PMO standup and/or ongoing program execution.
    Apply assessment insights to real-world program execution
    Plan and coordinate client interviews, workshops, evaluations, etc.
    Main point of contact for information inquiries and Library promotion
    Customize assessment tools and templates for each engagement
    Ongoing updating of the GPMO Library of Documents, Tools, and References
    Customize assessment tools and templates for each engagement
    Ongoing improvement of the GPMO Library
    Research client capital programs, organizational structures, and industry context
    Plan and coordinate client interviews, workshops, evaluations, etc.
    Manage workshop logistics (scheduling, materials, technology, travel)

    Participates in the development of program lessons learned and provides insight for successful program execution and timely completion of all projects within budget.
    Advises on internal and external program and individual project risk reviews. Internally would be considered risks to Burns & McDonnell and external risks would be those associated with the client, the program, or client subcontractors.
    Evaluates the content, completeness and supports the development and implementation of the Program Execution Plan, including procurement and construction execution, the quality management plan, safety & health management plan, subcontracting plan, project staffing plan, organizational chart, and procurement plan.
    Provides insight and reviews the program risk register and supports communication to client.
    Supports the internal/external risk mitigation and communication plans.
    Manages excellent client relations.
    Analyzes issues and communicate standards, lessons learned and best practices for program and project status, risks, schedule, and costs to all internal and external stakeholders.
    Present reports to internal and external executive management, as required.
    Conducts project safety, quality, progress and financial audits and assessments as required to ensure scope and contract requirements are being met.
    Participates in identifying advancement opportunities.
    Trains new project team members on the PgEP.
    Performs other duties as assigned.
    Complies with all policies and standards.

    Bachelor's degree in engineering, Construction Management, or related field and 7 years direct program/project management experience required. 
    Applicable experience may be substituted for degree requirement.
    Ability to excel in ambiguous and fluid environments.
    Ability to work independently, think creatively and analytically, and make quick and sound decisions.
    Excellent ability to train, mentor, and support multiple team members.
    Excellent written and verbal communication skills.
    Expert user of Microsoft Office.
    Excellent interpersonal skills.
    Excellent understanding and knowledge of Program/Project Management Tools, Project Management Information Systems (PMIS), Integration, and Data Management.
 


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About Burns & McDonnell

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Burns & McDonnell assists clients of all sizes and industries by providing extensive physical services ranging from assessments, integrated security solutions, and large security architecture designs. Services we typically provide include security and safety system design, threat, risk, and vulnerability assessments, security surveys, security master planning, compliance to federal security programs, independent validation and verification of integrated security system operations, management of installation and maintenance, and staff augmentation to develop and implement facility management and protection processes.

Industry

Civil engineering construction

Company size

10,000+ Employees

Headquarters location

Kansas City, MO, US

Year founded

1898

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