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Manager Client Implementation Jobs in Missouri (NOW HIRING)

PayIt

Client Implementation Manager

Kansas City, MO · On-site

$60K - $90K/yr

Own each client implementation effort by providing project management, gathering of business rules, implementation activities using PayIt Platform tools, and working with other teams where ...

PayIt

Client Implementation Manager

Kansas City, MO · On-site

$60K - $90K/yr

Own each client implementation effort by providing project management, gathering of business rules, implementation activities using PayIt Platform tools, and working with other teams where ...

PayIt

Client Implementation Manager

Kansas City, MO · On-site

Own each client implementation effort by providing project management, gathering of business rules, implementation activities using PayIt Platform tools, and working with other teams where ...

Hcfraudshield

VP of Implementation

Chesterfield, MO · On-site

The role combines people leadership, project and program management, technical and data implementation experience, and executive client engagement. The ideal candidate is able to build scalable ...

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Manager Client Implementation information

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What are the most commonly searched types of Client Implementation jobs in Missouri?

The most popular types of Client Implementation jobs in Missouri are:

What cities in Missouri are hiring for Manager Client Implementation jobs?

Cities in Missouri with the most Manager Client Implementation job openings:

Manager Client Implementation jobs near you

Client Implementation Manager

Kansas City, MO

PayIt
Software Development • 51 - 200 employees
Learn more about PayItexternal

Full-time

Posted 24 days ago

Job description

What You'll Be Doing:

  • Lead implementation of SaaS solutions with government agency teams.
  • Own each client implementation effort by providing project management, gathering of business rules, implementation activities using PayIt Platform tools, and working with other teams where appropriate. 
  • Develop and configure prototypes using Platform tools based on clients' business need. Build and iterate to continually incorporate feedback from client.
  • Deliver any requirements requiring engineering or other teams to those teams, following the process and coordinating timelines with PMO.
  • Manage test planning creation as well as the alignment of requirements with Product teams including logging and coordination of implementation issues and bugs, and validation of test plan and requirements with client.
  • Work cross-functionally to ensure delivery of configuration meets both client and PayIt product specifications.
  • Support clients in maintaining good platform hygiene (customer friendly workflows, naming conventions, data set organization, etc.). Proactively problem solve by identifying potential configuration issues, user experience issues
  • Serve as the primary connection point for steady-state hand off to Client Success, Operations, and Support.
  • Develop training for various PayIt departments on user experience and unique client FAQs.
  • Maintain, update, and develop client-related documentation internally and externally.
  • Be a key player in coordinating efforts with client stakeholders.

What You'll Need to Have:

  • 3+ years of professional experience working for a software-based organization. Hands-on experience in supporting or implementing applications using web technologies and/or working in a client-facing Business or Solution Analyst capacity.
  • Ability to lead large enterprise implementations across multiple stakeholder groups internally and externally.
  • A proactive, logical, and collaborative approach to solving complex problems.
  • Resiliency and the ability to handle multiple tasks and thrive in a fast-paced, dynamic environment.  This is a growth company, so flexibility to adapt to (and likely effect change yourself) approaches & processes is critical!
  • Strong technical aptitude, with the ability to influence clients while managing evolving SaaS requirements.
  • Experience with the full project management lifecycle. Specifically to articulating product roadmaps and deliverables in a client-facing capacity. 
  • Experience with Project Management and Collaboration Tools (i.e Confluence, Trello, Teams, Slack, Jira, etc.) Diagram and Visualization Solutions (i.e. Draw.IO, LucidChart, etc.), and Microsoft Office.
  • Willingness to travel 10-20%, travel varies based on project assignment requirements and client needs

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