Manager Client Care Jobs in Bothell, WA (NOW HIRING)

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Health insurance
• Home office stipend
• Opportunity for advancement
• Profit sharing
• Training & development

Who We Are:
 HomeWell Care Services is an in-home care agency built on “Trusted Care and True Compassion.”  We are building a culture of care for both our Clients and our People.  Through our culture of continuous learning, engagement and transparent communication paired with our Signature Programs we aim to develop and administer quality care with trusted expertise, true compassion and peace of mind.  
 
Who We Are Looking For:
HomeWell Care Services is opening a new agency based in Bellevue, Washington with service area responsibility covering the majority of the Eastside to the Cascades as well as South and West Seattle.  
 
We are looking for teammates who have a “Business Owner Mindset” to build and grow our agency through continuous improvement, data driven decisions and intentional actions aligned to our core goal of enabling individuals to maintain dignity and independence at home.
Care Manager Summary:
The Care Manager is responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with the company’s mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.
 
The Care Manager will work closely with HomeWell Agency leadership to develop and ensure cultural, organizational and business standards are aligned and empower the Caregiver to administer best in class in-home care where individual client needs are prioritized and accommodated.  
 
Minimum Qualifications:

• Two years of experience in home care, home health or related field.
• A reliable means of transportation with current insurance and a valid driver’s license.
• Must possess excellent written and verbal communication skills and be able to interact effectively with a diverse audience including clients, families, care providers and other professionals.
• Must possess impeccable follow up and attention to detail and be able to exercise initiative, problem solve, apply sound judgment.
• Able to supervise, assess and evaluate care providers and advocate on behalf of clients and families.
• Passionate about helping others live with dignity.
• Must present a positive and professional business image.
• Must pass a criminal background check.

Desired Qualifications:

• RN or LNP credential
• Five or more years in the in-home care industry
• Expert working knowledge of WellSky
• Previous small business experience

Essential Duties and Responsibilities:

• Complete Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
• Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative. Each care plan shall include:
  • Client’s functional limitations;
  • Nutritional needs and food allergies for meal preparation;
  • Home medical equipment and supplies relevant to the care plan;
  • Type and schedule of services to be provided, including frequency;
  • Non-medical tasks requested.
• Collect fees for initial services at the time of assessment or by the first day of service.
• Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver and set expectations for service delivery; ensure client in-home binder with a printed copy of the care plan is easily accessible in the client’s residence.
• Supervise client care provided by agency personnel to ensure:
  • Caregiver review the client’s care plan prior to service provision and whenever there is a change in the care plan.
  • Caregivers comply with the care plan.
  • Caregivers implement proper infection control practices.
  • Caregivers observe, recognize and immediately report changes in the client’s service needs or condition.
  • Caregivers are familiar with and implement emergency procedures
  • Caregivers possess the necessary skills required for service needs
  • All necessary supplies and equipment are available for on-site for safe client care
  • Provided services fall within the scope of the agency’s license.
• Regularly communicate with the client and/or designated client representative to follow-up on service delivery and ensure client satisfaction.
• Perform scheduled and non-scheduled in-home client support visits.
• Conduct reassessments according to the agency’s established frequency and as needed due to a change in client condition or recent event.
• Participate in coordination of services when more than one community service is providing care to a client such as another home care agency, home health agency, hospice agency or facility.
• Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third party services.
• Investigate issues related to client care and client or employee well-being.
• Document supervision of client care on the appropriate form and/or in the online management system in accordance with agency policies and procedures.
• Ensure client records are current and properly maintained in accordance with agency policies and procedures.
• Provide needed training and education to staff in the client’s home, via telephone and/or in the agency office.
• Report pertinent client and employee information to agency staff for effective service delivery, matching and scheduling of caregivers, and ongoing client and employee management.
• Assist with the development and revision of client care policies and procedures.
• Participate in personnel evaluations for caregivers.

Compensation
Total compensation includes wages, benefits plus performance bonuses.

•  Wages
  • $33 - $42 per hour depending on experience and credentials
  • This position may transition to salary once client consensus is built
• Performance Bonus
  • 5% and greater 
  • Calculated by benchmarked hours administered during pay period as well as quarter
• Benefits
  • 401k match – 5%
  • PTO – 2 weeks, 1st week deposited upon hire; increases to 3 weeks PTO after minimum service commitment 
  • Mileage reimbursement
  • Cellphone and Internet Stipend
  • On-call differential
  • Health Insurance; after minimum service commitment

This is a hybrid position and allows remote work.  There will be times where the Care Manager is expected to attend meetings in person at the agency office.  Expectation is the Care Manager spends 50% of their time in the field with clients and Caregivers

Flexible work from home options available.