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Manager Call Now Jobs (NOW HIRING)

Optimum

Procurement Manager-Call Center

Bethpage, NY · On-site

Our successes, now and in the future, are powered by our amazing product, a commitment to our ... The ideal candidate will have experience managing procurement categories related to call center ...

09 Build

Call Center Manager

Doral, FL

$40K - $75K/yr

... Caribbean, now expanding into the South Florida home improvement market. As one of the most ... Call Center Manager to build and lead our appointment-setting team. This role will hire, manage ...

09 Build

Call Center Manager

Doral, FL · On-site

$40K - $75K/yr

... Caribbean, now expanding into the South Florida home improvement market. As one of the most ... Call Center Manager to build and lead our appointment-setting team. This role will hire, manage ...

09 Build

Call Center Manager

Miami, FL · On-site

$40K - $75K/yr

... Caribbean, now expanding into the South Florida home improvement market. As one of the most ... Qualifications • Proven experience managing a call center or appointment-setting/telemarketing ...

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Manager Call Now information

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$29.5K

$63.8K

$109.5K

How much do manager call now jobs pay per year?

As of Jul 26, 2026, the average yearly pay for manager call now in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What's a good job for overthinkers?

A managerial role like Manager Call Now can suit overthinkers as it involves strategic planning, decision-making, and problem-solving. These jobs often require strong organizational skills and attention to detail, which can help overthinkers channel their tendencies productively.

What is the highest paying call center?

The highest paying call center jobs are typically in management roles such as Call Center Manager or Customer Service Manager, with salaries often exceeding $60,000 annually depending on experience and location. These roles require strong leadership, communication skills, and knowledge of call center operations and tools like CRM software.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring strong leadership, strategic planning, and industry-specific skills. Salaries vary by industry and experience but typically range from $80,000 to over $150,000 annually, with senior positions in finance, technology, and healthcare offering the highest compensation.

What are Manager Call Now positions?

Manager Call Now positions typically involve overseeing customer service call centers or teams that handle inbound and outbound calls. Managers in these roles are responsible for supervising staff, optimizing call processes, ensuring high-quality customer interactions, and meeting organizational goals. They may also handle escalated customer issues, train new employees, and analyze call data to improve performance. Strong communication, leadership, and problem-solving skills are essential for success in this position.

What is the difference between Manager Call Now vs Customer Service Manager?

AspectManager Call NowCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree often preferred; experience in customer service management
Work EnvironmentCall centers, customer support departmentsOffice settings, customer service departments
Industry UsageTelecommunications, retail, service industriesRetail, hospitality, corporate sectors
Common Search/ComparisonCustomer support roles, call center managementCustomer service leadership, client relations

The comparison between Manager Call Now and Customer Service Manager shows that both roles focus on customer interactions but differ mainly in scope and credentials. Manager Call Now typically involves overseeing call center operations with a focus on immediate customer support, while Customer Service Managers often handle broader client relations and team management. Understanding these differences helps job seekers find the right role based on their experience and career goals.

What are some typical challenges faced by a Manager in a call center environment, and how can they be addressed?

Managers in call center environments often face challenges such as high employee turnover, maintaining team motivation, and ensuring consistent customer service quality. To address these, successful managers focus on fostering a supportive team culture, providing ongoing training, and setting clear performance metrics. Regular feedback sessions and open communication channels also help managers quickly resolve issues and boost team morale, leading to improved performance and reduced attrition.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need experience in customer service, leadership, and workforce management, often supported by a bachelor's degree or equivalent experience. Familiarity with call center software, CRM systems, and performance analytics tools is crucial. Strong communication, problem-solving, and motivational skills help in managing teams and resolving escalated issues. These capabilities ensure efficient operations, high customer satisfaction, and effective team performance in a call center environment.

How to become a call center manager?

To become a call center manager, candidates typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in business, management, or related fields. Relevant experience in customer service or call center operations is essential, along with strong leadership, communication, and problem-solving skills. Certifications in management or customer service can enhance prospects, and experience with call center software is often beneficial.
More about Manager Call Now jobs
What cities are hiring for Manager Call Now jobs? Cities with the most Manager Call Now job openings:
What are the most commonly searched types of Call Now jobs? The most popular types of Call Now jobs are:
What states have the most Manager Call Now jobs? States with the most job openings for Manager Call Now jobs include:
What job categories do people searching Manager Call Now jobs look for? The top searched job categories for Manager Call Now jobs are:
Manager Call Now jobs near you
Infographic showing various Manager Call Now job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Manager, Call Center Technology

Customer Operations

Charlotte, NC • Hybrid

Full-time

Posted 10 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking for a role where your expertise in billing and business systems powers innovative solutions? Join Spectrum’s Billing Operations & Technology team, where you’ll lead the charge in delivering reliable voice operations that keep millions connected. As Manager, Call Center Technology, your leadership will ensure operational stability, drive strategic initiatives, and elevate the customer experience through advanced telephony solutions. Make a tangible impact on how Spectrum delivers excellence every day.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Oversee carrier relationships, telephony infrastructure and call center platforms to ensure reliable enterprise voice services supporting business continuity and customer satisfaction
  • Lead and mentor voice engineers and call flow engineers, fostering scalable telephony solutions that address evolving business needs
  • Establish and enforce voice standards and architectural direction across SBCs, SIP routing and ACD environments to enhance operational consistency and reduce risk
  • Collaborate with voice engineering, network operations and incident management teams to resolve voice issues efficiently and prevent recurrence
  • Drive continuous improvement by conducting incident triage, root cause analysis and proactive system optimization to strengthen voice operations
  • Coordinate troubleshooting for voice incidents, guide engineers on call flow changes and prioritize voice initiatives aligned with IT and organizational goals
  • Engage with vendors and carriers to support operational planning and ensure alignment with Spectrum’s telephony strategy

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience

  • Bachelor’s degree in Information Technology, Computer Science, Management Information Systems or a related field, or equivalent work experience

Experience

  • 3+ years of IT work experience
  • 1+ year of project management experience

Skills

  • Demonstrated expertise in enterprise telecommunications and voice operations, including SIP-based architectures, carrier interconnects, SBCs, SIP proxy/core routing and call center platforms such as ACD systems
  • Experience managing and supporting Linux-based systems in production environments
  • Familiarity with cloud deployment and containerization technologies like Kubernetes and Docker
  • Proficiency with observability, monitoring and incident response tools such as Datadog and AppDynamics
  • Strong troubleshooting and root-cause analysis skills for real-time communications systems
  • Ability to work collaboratively with stakeholders across voice engineering, network teams, incident management, vendors and carriers
  • Capable of translating complex technical information into clear communications for technical and non-technical audiences
  • Ability to organize resources, set priorities and enforce operational standards in complex environments
  • Proven leadership skills guiding technical teams and providing direction and coaching
  • Skilled at proactively managing multiple initiatives and operational priorities in a fast-paced production environment
  • Adept at responding quickly to voice incidents, ensuring efficient triage and restoration for both single-user and multi-user issues
  • Able to adapt to and support evolving technologies, platforms and operational models within enterprise voice environments

Preferred Qualifications

Experience

  • Experience leading or supporting transformational change initiatives in enterprise voice or telecommunications environments
  • Experience deploying or operating CCaaS solutions, including migrations from on-premises or hybrid call center platforms
  • Experience modernizing voice platforms, including cloud-based or hybrid architectures
  • Experience working with vendors and carriers during major platform transitions or service redesigns

Skills

  • Familiarity with automation, infrastructure-as-code or CI/CD concepts as applied to voice or real-time communications systems

#LI-JV1
IGN535 2026-74590 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience

  • Bachelor’s degree in Information Technology, Computer Science, Management Information Systems or a related field, or equivalent work experience

Experience

  • 3+ years of IT work experience
  • 1+ year of project management experience

Skills

  • Demonstrated expertise in enterprise telecommunications and voice operations, including SIP-based architectures, carrier interconnects, SBCs, SIP proxy/core routing and call center platforms such as ACD systems
  • Experience managing and supporting Linux-based systems in production environments
  • Familiarity with cloud deployment and containerization technologies like Kubernetes and Docker
  • Proficiency with observability, monitoring and incident response tools such as Datadog and AppDynamics
  • Strong troubleshooting and root-cause analysis skills for real-time communications systems
  • Ability to work collaboratively with stakeholders across voice engineering, network teams, incident management, vendors and carriers
  • Capable of translating complex technical information into clear communications for technical and non-technical audiences
  • Ability to organize resources, set priorities and enforce operational standards in complex environments
  • Proven leadership skills guiding technical teams and providing direction and coaching
  • Skilled at proactively managing multiple initiatives and operational priorities in a fast-paced production environment
  • Adept at responding quickly to voice incidents, ensuring efficient triage and restoration for both single-user and multi-user issues
  • Able to adapt to and support evolving technologies, platforms and operational models within enterprise voice environments

Preferred Qualifications

Experience

  • Experience leading or supporting transformational change initiatives in enterprise voice or telecommunications environments
  • Experience deploying or operating CCaaS solutions, including migrations from on-premises or hybrid call center platforms
  • Experience modernizing voice platforms, including cloud-based or hybrid architectures
  • Experience working with vendors and carriers during major platform transitions or service redesigns

Skills

  • Familiarity with automation, infrastructure-as-code or CI/CD concepts as applied to voice or real-time communications systems
Employment Type: Full Time

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