Manager Business Process Mapping Jobs in Boston, MA

The Business Process Analyst for Manufacturing & Sourcing Operations is responsible for analyzing, designing, and optimizing end-to-end business processes to ensure corporate strategy is translated into coordinated, cross-functional execution. This role specifically addresses the critical need to bridge the gap between Manufacturing and Sourcing operations and the IT organization. The Analyst serves as a process architect and systems thinker, focused on uncovering bottlenecks, improving handoffs, identifying automation opportunities, and driving operational discipline across the supply chain.

The BPA serves as a process architect and systems thinker, focused on improving service delivery, reducing friction at cross-functional handoffs, enabling scalability, and enforcing operational rigor across the post-sales lifecycle. This role sits within Business Operations and partners closely with Global Services & Support leadership while working horizontally across the organization.

Key Responsibilities:

• Process Design & Optimization

  • Own the end-to-end design, documentation, and governance of assigned business processes, including change control and ongoing optimization (e.g., lead to cash, procure to pay, plan to produce, and record to report).

  • Modernize and automate highly manual and outdated supply chain processes to increase scalability and reduce lead times.

  • Identify inefficiencies, friction points, and redundancies across workflows; recommend and drive process improvements, particularly at cross-functional handoffs.

  • Facilitate alignment and decision-making when tradeoffs arise, balancing speed, scalability, and control.

  • Ensure processes support internal controls, audit readiness, and operational rigor.

  • Lead the recovery and stabilization efforts following the recent MRP migration to restore operational efficiency and data integrity.

  • Drive continuous improvement initiatives beyond IT systems, identifying and implementing operational efficiencies to streamline day-to-day manufacturing and sourcing workflows.

• Cross-Functional Collaboration

  • Partner with cross-functional stakeholders to align processes with business objectives.

  • Serve as the primary bridge between business stakeholders and IT to identify and drive critical improvements to the ERP system, ensuring functional requirements translate into effective technical solutions.

• Systems Evolution

  • Own the business intake and prioritization of system enhancements in partnership with IT.

  • Translate process requirements into clear, actionable system requirements that meet company standards.

  • Collaborate with the BizOps Insights team to define, track, and operationalize key metrics that inform optimization and accountability.

  • Oversee user acceptance testing and support enablement efforts to ensure successful adoption of new processes and tools.

• Change Management & Governance

  • Drive structured change management when introducing new processes or tools.

  • Establish and enforce process governance standards to maintain operational discipline and audit readiness.

Qualifications:

• Bachelor's degree in business, operations, or a related field.

• Experience owning or materially contributing to enterprise-scale process design and/or system implementations.

• Experience operating in a scaled, audit-aware, or regulated environment.

• Strong working knowledge of CRMs, MES, ERPs, MRPs, MAPs, and related enterprise systems.

• Demonstrated ability to work through ambiguity, manage competing priorities, and drive alignment across teams.

• Exceptional communication, organization, and attention to detail.

• Lean manufacturing exposure desired

The base pay range for this position is between $89,000 to $110,878 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.

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