Manager Business Process Mapping Jobs in Lowell, MA

We are looking for a motivated and results-driven Business Process Analyst to join the team of our exceptional client. This role focuses on identifying, analyzing, and implementing process improvement opportunities that enhance operational efficiency, customer experience, employee satisfaction, and business performance.

This position is ideal for a process improvement professional who enjoys partnering with stakeholders across the organization to solve operational challenges, streamline workflows, and drive continuous improvement initiatives. The ideal candidate brings strong analytical skills, business process expertise, and experience leading operational improvement efforts.

• Healthcare Medical, Dental, and Vision Insurance
• 401k

As a Business Process Analyst, you will:

• Develop a deep understanding of business systems, workflows, operational processes, and cross-functional interactions

• Identify opportunities to improve operational efficiency, customer experience, employee satisfaction, and business performance

• Analyze current-state processes and recommend practical, sustainable improvements

• Lead and support business process improvement initiatives using Lean, Continuous Improvement, and operational excellence principles

• Research industry best practices and evaluate opportunities to enhance organizational processes

• Partner with business stakeholders to design and implement solutions that address operational challenges

• Develop strategies and recommendations that improve process quality, efficiency, scalability, and effectiveness

• Support the launch of new products, services, and business processes through operational planning and readiness activities

• Create and maintain process documentation, workflows, standard operating procedures, and process maps

• Lead process-focused projects and operational improvement initiatives using project management best practices

• Facilitate process improvement workshops and Kaizen events involving multiple stakeholder groups

• Build frameworks, tools, and standard work documentation that support continuous improvement efforts

• Monitor outcomes and measure the effectiveness of implemented process improvements

• Bachelor''s degree in Operations Management, Business Administration, or a related field, or an equivalent combination of education and experience

• Up to 5 years of experience in business process analysis, operations management, process improvement, or related roles

• Proven experience identifying and implementing process improvement opportunities

• Strong analytical, critical thinking, and problem-solving skills

• Experience facilitating discussions and collaborating with cross-functional teams

• Strong leadership, organizational, and project coordination abilities

• Ability to work independently while managing multiple priorities

• Experience documenting workflows, business processes, and operational procedures

• Proficiency with Microsoft Office Suite

• Experience using process mapping tools such as Visio or similar applications

• Excellent verbal and written communication skills

• Strong stakeholder engagement and relationship-building capabilities

• Experience leading process improvement initiatives or operational transformation projects

• Experience facilitating Kaizen events, Lean workshops, or continuous improvement programs

• Knowledge of Lean, Six Sigma, Agile, or similar process improvement methodologies

• Experience supporting operational readiness and organizational change initiatives

• Technical writing and documentation experience

• Experience building process governance frameworks and standard operating procedures

• Exposure to customer experience, business operations, or organizational effectiveness initiatives

The strongest candidates are naturally curious problem-solvers who enjoy identifying inefficiencies and creating practical solutions that improve organizational performance.

Successful candidates typically bring:

• A continuous improvement mindset

• Strong process analysis and documentation skills

• Excellent communication and facilitation abilities

• Experience working collaboratively across departments

• A passion for operational excellence and business improvement

• The ability to translate complex business challenges into actionable solutions

This role is ideal for someone who enjoys driving meaningful change while helping teams work smarter, faster, and more effectively.

Market Street Talent is a specialized staffing and consulting firm focused on IT and technology positions. Our deep industry knowledge allows us to match exceptional candidates with organizations where they can thrive and make an immediate impact.

Our Vision: To promote and foster the growth of information technology (IT) in our world—one candidate, one client, one community at a time.

Our Goal: To guide clients and candidates through the placement process and build long-term, successful relationships.

Our Culture: At MST, we value excellence, respect, and empathy in everything we do.

Ready to help organizations improve processes, drive operational excellence, and deliver measurable business results? Click “Apply Now” and let''s start the conversation!