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Manager Banking Operations Jobs in Worcester, MA

Clinton Savings Bank

Relationship Banker

West Boylston, MA · On-site

$17.86 - $23.81/hr

Manages safe deposit box area in accordance with bank standards by retrieving boxes for customers ... Complies with bank operations and security procedures.Customer service, cash handling, attention to ...

Clinton Savings Bank

Loan Operations Manager

Clinton, MA · On-site +1

$66K - $90K/yr

Loan Operations Manager Pay Range $66,971 - $90,413 annually Hybrid with 2 days remote. Standard ... Clinton Savings Bank is an EOE /Vet/Disability. Member FDIC/DIFEssential Duties and ...

Berkshire Bank

Branch Manager I

Wellesley, MA · On-site

$55K - $102K/yr

Regional Manager Status: Exempt/Officer Grade: 10 Salary Range: $55,588 - $102,474 Actual ... Branch Operations & Compliance • Oversee branch operations audit process. • Follow all bank ...

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All JobsBanking Operations JobsManager Banking Operations JobsManager Banking Operations Jobs in Worcester, MA

Manager Banking Operations information

See Worcester, MA salary details

$30.9K

$63.3K

$118.2K

How much do manager banking operations jobs pay per year?

As of Sep 5, 2026, the average yearly pay for manager banking operations in Worcester, MA is $63,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,300.00 per year, depending on experience, location, and employer.

What is a Manager Banking Operations?

A Manager in Banking Operations oversees the daily activities and processes within a bank's operations department. They are responsible for ensuring compliance with regulations, optimizing workflow efficiency, and managing teams that handle transactions, account maintenance, and customer service. Their role includes implementing new procedures, resolving operational issues, and coordinating with other departments to ensure smooth banking services. This position requires strong leadership, analytical, and communication skills to maintain operational excellence and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Manager Banking Operations?

To thrive as a Manager Banking Operations, you need in-depth knowledge of banking procedures, regulatory compliance, financial analysis, and typically a degree in finance, business, or a related field. Familiarity with core banking systems, risk management software, and often certifications like Certified Treasury Professional (CTP) are valuable. Leadership, problem-solving, and strong interpersonal communication are essential soft skills for managing teams and coordinating complex workflows. These competencies ensure efficient, compliant operations that minimize risk and support organizational goals in a dynamic financial environment.

How does a Manager Banking Operations typically interact with other departments within a bank?

A Manager Banking Operations plays a central role in collaborating with multiple departments such as compliance, IT, risk management, and customer service to ensure smooth and efficient operations. Regular coordination with these teams is necessary to implement new processes, resolve transactional issues, and maintain regulatory compliance. Strong communication skills are essential, as the manager often leads cross-functional projects and works closely with senior management to align operational goals with the bank's strategic objectives.

Is a manager banking operations a high paying job?

A manager in banking operations typically earns a competitive salary that varies by location, experience, and the size of the institution. These roles often include additional benefits and bonuses, reflecting their seniority and responsibility within the bank's operational management. Overall, it is considered a well-paying position within the banking industry.

Is manager banking operations a stressful job?

Manager banking operations can be stressful due to the responsibility of overseeing financial transactions, compliance, and team management. The role often involves tight deadlines, regulatory pressures, and the need for accuracy, which can contribute to work-related stress.

What are popular job titles related to Manager Banking Operations jobs in Worcester, MA?

For Manager Banking Operations jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Manager Banking Operations jobs in Worcester, MA look for?

The top searched job categories for Manager Banking Operations jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Manager Banking Operations jobs?

Cities near Worcester, MA with the most Manager Banking Operations job openings:

Manager Banking Operations jobs near you
Infographic showing various Manager Banking Operations job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,318 per year, or $30.4 per hour.

Assistant Banking Center Manager

Fidelity Co-Operative Bank

Princeton, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Supervises, mentors, and oversees the staff at the Banking Center, including scheduling, communicating goals, and coaching.

  • Provides customer service by addressing inquiries, resolving problems, and performing banking transactions such as deposits, loan payments, check cashing, and issuing money orders.

  • Introduces and advises customers on bank products and services, and assists in preparing loan applications for various consumer loans.

Job description

Salary Grade :15

SUMMARY:

The Assistant Banking Center Manager (ABCM) supervises the staff at a Fidelity Banking Center.  Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers.  As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals.  As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.     

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

  1. Oversees, supervises and mentors Banking Center staff for purposes of the day-to-day administration of job duties, including scheduling, communicating overall goals, operations, and coaching reinforcing principles and values.
  2. Monitors and decisions management reports.
  3. Develops a rapport with customers, greeting customers by name, possesses an understanding of account ownership types and authority, as well as, being responsive and timely with correspondence and problem resolution.
  4. Provides backup to the Banking Center Manager.
  5. Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.  
  6. Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption.
  7. Fulfills all Banking Center opening and closing activities.
  8. Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs. 
  9. Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc. Maintain a working knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc.
  10. Confidently discuss customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.
  11. Safeguards customer trust by upholding the duty of customer confidentiality.
  12. Complies with all required laws, regulations, policies, and procedures.
  13. Timely completion of all assigned learning activities.
  14. Proficient in vault custodian duties.
  15. Actively participate in Banking Center meetings and one-on-one coaching sessions.
  16. Participates/volunteers in community groups and events.
  17. Completes specialized training courses and certification programs as assigned and within allotted timeframes.
  18. Additional duties as assigned.

EDUCATION & CERTIFICATIONS: 

  • Bachelor’s degree preferred, or combination of secondary education and four years of progressive retail banking experience
  • Nationwide Mortgage Licensing System (NMLS) registration  
  • Notary Public commission
  • Completion of Medallion signature guarantee training required

KNOWLEDGE, SKILLS & ABILITIES:

  • Three or more years supervisory experience and proven leadership capabilities required, including minimum of one year retail banking supervisory experience.
  • Conversant in all Bank business lines
  • Ability to independently complete and mentor others in transactions and all platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc.
  • Ability to execute more complex account openings and transactions independently
  • Ability to supervise staff 
  • Critical thinking, decision making and problem-solving skills
  • Demonstrated high level of judgement and decision-making ability
  • Demonstrated ability to fulfill the opening/closing activities of the Banking Center
  • Prior customer relationship building experience
  • Must have a supervisory aptitude
  • Demonstrated management and leadership skills
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

  • Managerial Courage
  • Technology Savviness/Digital Enthusiast
  • Financial Comprehension
  • Adaptability  and Flexibility
  • Sales Aptitude
  • Eager and Agile Learner

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