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Manager Application Support Engineer Jobs in Arizona

... operational support BMC Control-M and/or Automic Application Automation Engine Strong business process, analysis and problem diagnosis background. Experience with computing infrastructure ...

MSP Support Engineer L1

Phoenix, AZ ยท On-site

$40K - $50K/yr

MSP Support Engineer - L1 Position Overview : We are seeking an ambitious MSP Support Engineer to ... 365 management, password resets, drive mapping, and application support. Assist clients mainly ...

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Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What are the most commonly searched types of Application Support Engineer jobs in Arizona? The most popular types of Application Support Engineer jobs in Arizona are:
What are popular job titles related to Manager Application Support Engineer jobs in Arizona? For Manager Application Support Engineer jobs in Arizona, the most frequently searched job titles are:
What cities in Arizona are hiring for Manager Application Support Engineer jobs? Cities in Arizona with the most Manager Application Support Engineer job openings:
Application Support Engineer - Remote

Application Support Engineer - Remote

smart folks inc

Phoenix, AZ โ€ข On-site

Full-time

Posted 14 days ago


Job description

Job Title: Application Support Engineer โ€“ AMI (Utilities Domain)

Location: Phoenix, AZ/Remote

Duration:ย Full-time

Start Date:ย ASAP

Job Description: Seeking an Application Support Engineer to manage and support AMI systems for a utility client. The role includes Support for AMI Project upgrades, system monitoring, incident handling, integration checks, user access management, and ensuring reliable AMI operations across environments.

Key Responsibilities:

Advanced metering Project Support

  • AMI upgrade project Support
  • Monitor HES, MDMS, communication networks, and data flow.
  • Track integration status and job performance.ย 
  • Proven experience with Windows Server 2019, including installation, configuration, and maintenance.
  • Proficiency in Red Hat Enterprise Linux, such as system administration, package management, and security hardening.
  • Basic understanding of network communications, including protocols like TCP/IP, DNS, and firewalls.
  • Fundamental scripting skills (e.g., PowerShell, Bash) for automation and routine tasks.
  • Strong troubleshooting abilities to diagnose and resolve hardware, software, and network issues efficiently.

ย User Access & Security

  • Handle user setup, removal, and password resets.
  • Ensure compliance with security and access policies.

Reporting & Documentation

  • Validate data loads, VEE processes, and reconciliation reports.
  • Prepare weekly/monthly operational summaries.
  • Maintain SOPs and technical documentation.

Collaboration

  • Coordinate with network, server, functional, and vendor teams.
  • Support deployments, patching, and maintenance windows.ย 

Required Technical Skills:

  • Windows Server 2019 โ€“ installation, configuration, administration
  • RHEL โ€“ system admin, patching, security hardening
  • Networking basics โ€“ TCP/IP, DNS, firewalls
  • Scripting โ€“ PowerShell, Bash
  • Strong troubleshooting for hardware/software/network issues
  • ServiceNow incident management
  • SQL/MSSQL scripting
  • Integration monitoring and server diagnostics

ย Domain Knowledge (AMI / Utilities):

  • AMI ecosystem: HES, MDMS, meters, communication networks
  • Understanding of VEE, billing determinants, interval data
  • Knowledge of firmware updates, remote connect/disconnect, event monitoring
  • Familiarity with CIS, OMS, GIS integrations
  • Exposure to utility billing and field operations workflows

ย Additional Requirements:

  • Strong communication and problemโ€‘solving skills
  • ITIL Foundation (preferred)
ย 
Regards,
Raja Srinivas
email: srinivas@smartfolksinc.com

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About Smart Folks

Sourced by ZipRecruiter

Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

McKinney, TX, US

Year founded

2011

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