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Managed Service Provider Jobs in Spring, TX (NOW HIRING)

Pwc

Managed Services - Microsoft Director

Houston, TX · On-site

$155K - $410K/yr

Working in this area, you will provide consulting services to clients, analysing their needs ... The Opportunity As part of the Managed Services Microsoft Dynamics team, you will lead the ...

VIVA USA INC

Provider Relations Coordinator

Houston, TX · On-site +1

$30.70 - $35.70/hr

This position is responsible for supporting provider services, provider operations and provider ... Maintain communication with management regarding development within areas of assigned ...

Kastle Systems

Account Executive

Houston, TX · Remote

Build, manage, and develop a sales pipeline to achieve targets for new logo business and upsell ... service provider and win opportunities * Navigate complex quoting, proposal, contract, and ...

Kastle Systems

Account Director

Houston, TX · Remote

Build, manage, and develop a sales pipeline to achieve targets for new logo business and upsell ... service provider and win opportunities * Navigate complex quoting, proposal, contract, and ...

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$13

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How much do managed service provider jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for managed service provider in Spring, TX is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.83 per hour, depending on experience, location, and employer.

What is a Managed Service Provider job?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

What are the key skills and qualifications needed to thrive in the Managed Service Provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What is a typical day like for someone working as a Managed Service Provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.
More about Managed Service Provider jobs
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Managed Service Provider jobs near you
IT Service Delivery Manager - Americas

IT Service Delivery Manager - Americas

Bristow Group, Inc.

Houston, TX

Other

Posted 13 days ago

Job description

Job Description:

The IT Service Delivery Manager - Americas is accountable for theendtoend delivery, performance, and continuous improvement of IT enduser, workplace services, and related technologysupport across North and South America in support of missioncritical, safetysensitive aviation operations.

This role acts as asenior operational leader within Infrastructure & Operations, partnering closely withpeer I&O managers (Endpoint, Identity, Network, Cloud, Security) to ensure service consistency, operational resilience, and alignment to modern workplace and endpoint strategies.

The Service Delivery Manager ownsservice quality, user experience, lifecycle execution, and vendor performance, while driving modernization of the endpoint environment, standardized support processes, and metricsdriven continuous improvement.

PRINCIPAL RESPONSIBILITIES:

Service Delivery & Regional Operations Leadership

  • Own regional delivery of Service Delivery team, field support, and site IT services across the Americas.
  • Serve as the primary escalation point for service delivery failures and userimpacting operational risk.
  • Partner with global Service Delivery peers to maintain consistent standards, tooling, and service experience.
  • Build strong working relationships with regional business leaders and operational stakeholders.
  • Assist with the gathering of IT technical requirements for new initiatives

Endpoint & Modern Workplace Operations

  • Own operational delivery of the enterprise endpoint environment, including Windows, iPads, mobile devices, peripheral, and related systems.
  • Partner with Endpoint Engineering to support Intune, Autopilot, SCCM, and cloudmanaged device strategies
  • Ensure execution of hardware refresh, patching, encryption, configuration compliance, and software lifecycle standards.

ITSM, Metrics & Continuous Improvement

  • Own ITILaligned service management processes including Incident, Request, Problem, Change, and Knowledge Management
  • Use service metrics, KPIs, and customer experience data to identify trends, root causes, and improvement initiatives.
  • Drive repeatable, documented, and auditable service workflows.
  • Support audits by maintaining service documentation, metrics, and operational evidence.

Vendor & Partner Governance

  • Manage managed service providers and regional field support partners.
  • Conduct service reviews, track SLA performance, and lead remediation and improvement plans.
  • Partner with Procurement and I&O leadership on vendor lifecycle decisions and cost optimization.

PERSON SPECIFICATION: (minimum education requirements, key skills and experience)

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.

Experience:

  • 5+ years in IT service delivery or IT operations leadership, including regional or global environments and thirdparty providers

Skills:

  • Service ownership mindset
  • Strong knowledge of ITIL framework
  • Strong documentation, analytical, and stakeholder communication skills.
  • Comfortable operating in regulated, missioncritical operational environments.
  • Ability to travel domestically & internationally

Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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