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Mall Guest Services Jobs (NOW HIRING)

Crescent Services

Guest Service Agent

Short Hills, NJ · On-site

$16.25 - $20.75/hr

Located across the street from The Mall at Short Hills, the Hilton Short Hills features locally ... As a Guest Services Agent, you would be responsible for greeting and registering guests and ...

The Rittenhouse Hotel

Guest Service Agent

Washington, DC · On-site

$17 - $21.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Mall, Union Station, the Supreme Court, and the Library of Congress, Capitol Hill Hotel boasts a ...

Capitol Hill Hotel

Guest Service Agent

Washington, DC · On-site

$17 - $21.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Mall, Union Station, the Supreme Court, and the Library of Congress, Capitol Hill Hotel boasts a ...

Drury Hotels Company, LLC

Guest Service Agent

Saint Peters, MO · On-site

$14.25 - $18.25/hr

Drury Inn & Suites - 170 Mid Rivers Mall Circle , St. Peters, Missouri 63376 You belong at Drury ... Kickback service, which may include food preparation, set up, guest service (host or bartender ...

Whiteface Lodge

Guest Service Agent

Washington, DC · On-site

$17 - $21.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Mall, Union Station, the Supreme Court, and the Library of Congress, Capitol Hill Hotel boasts a ...

Drury Hotels

Guest Service Agent

Saint Peters, MO

$14.25 - $18.25/hr

Drury Inn & Suites - 170 Mid Rivers Mall Circle , St. Peters, Missouri 63376 You belong at Drury ... Kickback service, which may include food preparation, set up, guest service (host or bartender ...

Drury Hotels Company, LLC

Guest Service Agent

Saint Peters, MO · On-site

$14.25 - $18.25/hr

Drury Inn & Suites - 170 Mid Rivers Mall Circle , St. Peters, Missouri 63376 You belong at Drury ... Kickback service, which may include food preparation, set up, guest service (host or bartender ...

Hyatt House

Guest Representative

King Of Prussia, PA · On-site

$13.25 - $16.25/hr

Guest Service Representative Hyatt House Philadelphia/King of Prussia, an upscale extended-stay hotel off Highway 276 and just north of King of Prussia Mall, greets guests with 147 guest rooms and ...

LodgeWorks

Guest Representative

King Of Prussia, PA · On-site

$13.25 - $16.25/hr

Guest Service Representative Hyatt House Philadelphia/King of Prussia, an upscale extended-stay hotel off Highway 276 and just north of King of Prussia Mall, greets guests with 147 guest rooms and ...

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Mall Guest Services information

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How much do mall guest services jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for mall guest services in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What are mall guest services jobs?

Mall guest services jobs involve assisting shoppers with information, directions, and customer service needs within a mall environment. Common roles include guest services representatives, information desk attendants, and customer service associates, who often require good communication skills and a friendly attitude. These positions typically involve working during mall hours and may require basic computer skills or familiarity with mall operations.

What are popular job titles related to Mall Guest Services jobs?

For Mall Guest Services jobs, the most frequently searched job titles are:

Infographic showing various Mall Guest Services job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $33,084 per year, or $15.9 per hour.

Guest Services Agent- Ironworks Hotel, Indianapolis

Indianapolis, IN

Ironworks Hotel - Indianapolis
See more jobs at Ironworks Hotel - Indianapolisexternal

$17/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.


IRONWORKS HOTEL, INDIANAPOLIS

Ironworks Hotel is a boutique hotel located near the Keystone Fashion Mall in north Indianapolis and is inspired by America's industrial heritage. The Ironworks Keystone campus is home to some of the area's best restaurants including Provision, Ruth's Chris Steakhouse, Rize, Sangiovese Ristorante, Blue Sushi Saki & Grill and more The Ironworks Hotel is a place for people to work hard, play hard and come together.


PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.


YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here-use it to build the future, make an impact, and continuously improve the guest experience.


A guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.


WHAT YOUR DAY WILL LOOK LIKE

  • Process guest arrivals and departures, including all necessary payments
  • Handle and coordinate room assignments and pre-arrivals
  • Handle guests' concerns
  • Offer referral for services and handle requests for information
  • Handle and store luggage
  • Assist with the check-in and check-out of groups and tours
  • Assist other departments as required

GHG24

Requirements

WHAT IT TAKES TO SUCCEED

  • High school diploma or equivalent
  • Excellent communication skills and professional attitude
  • Effective conflict management and decision making
  • Ability to use a variety of computer applications
  • Knowledge of Opera system
  • Previous experience in customer service

MANDATORY REQUIREMENT

  • U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.

Apply