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Mall Guest Service Representative Jobs (NOW HIRING)

Happy Valley Casino

GUEST SERVICE REP

State College, PA · On-site

$15/hr

Happy Valley Casino has taken over in The Nittany Mall, bringing the area it's first ever gaming ... Our current opening is for a Guest Service Representative . This position will report directly to ...

Happy Valley Casino

GUEST SERVICE REP

State College, PA · On-site

$13.50 - $16.50/hr

Happy Valley Casino has taken over in The Nittany Mall, bringing the area it's first ever gaming ... Our current opening is for a Guest Service Representative . This position will report directly to ...

Hampton Inn

Guest Service Representative

North Olmsted, OH · On-site

$17 - $19/hr

Guest Service Representative North Olmsted, OH Hampton Inn is currently seeking part- and full-time Guest Service Representatives to join their team in North Olmsted, Ohio! In this role, you will be ...

COMFORT SUITES

Guest Service Representative

Prestonsburg, KY · On-site

$14.50 - $17.50/hr

Guest Service Representative We are looking for highly organized candidates with excellent people skills for the position of a Guest Service Representative. GSRs are responsible for being the contact ...

My Place Hotel

Guest Service Representative

Bismarck, ND · On-site

$13.25 - $16/hr

Guest Service Representative My Place Hotel in Bismarck, ND, is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for ...

Hampton Inn

Guest Service Representative

North Olmsted, OH · On-site

$17 - $19/hr

Guest Service Representative North Olmsted, OH Hampton Inn is currently seeking part- and full-time Guest Service Representatives to join their team in North Olmsted, Ohio! In this role, you will be ...

ASM Global

Guest Service Representative

Long Beach, CA · On-site

$25/hr

Guest Services Representative DEPARTMENT: Guest Services/ Operations REPORTS TO: Guest Services Supervisor/ Operations Manager FLSA STATUS: Non-Exempt HOURLY RATE RANGE: $25.00 per hour Legends ...

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Mall Guest Service Representative information

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How much do mall guest service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for mall guest service representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are popular job titles related to Mall Guest Service Representative jobs?

For Mall Guest Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Mall Guest Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Service Representative

Columbus, OH • On-site

Buffalo Lodging Associates, LLC
Hospitality Services • 1 - 5K employees
Learn more about Buffalo Lodging Associates, LLCexternal

$12.75 - $15.50/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Greet guests and complete check-in/check-out procedures using the property management system.

  • Handle guest requests, provide information about hotel services and amenities, and respond in a timely manner.

  • Take reservations from incoming callers, input, update, and cancel reservations in the hotel management system.

Job description

Hampton Inn & Suites - Polaris, 8411 Pulsar Place, Columbus, OH 43240

We are currently looking for Guest Services Representatives to join our Front Desk Team! Our Hampton Inn & Suites is located in the heart of the Polaris district, off I-71, across the street from Polaris Mall. Our guests can enjoy over 50 restaurants within a 5-mile radius and Top Golf, Ikea, Ohio State, and Otterbein University are nearby. With 118 guest rooms/suites our Hampton is always a welcoming place for all. A great place to stay, a great place to work. The Hampton Inn & Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: Full Time and Part Time Opportunities - 3pm to 11pm shift.

  • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
  • Handles cash, credit card information and goods at the property
  • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
  • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.  Updates and cancels reservations in the system as requested by the guest.
  • Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM,  Weekend Availability needed

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996.  While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels.  Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

  • Customer Service experience, in a hotel setting preferred.
  • Hilton experience is a plus.
  • High School diploma or equivalent is preferred.
  • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
  • Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

  • Paid Weekly (Every Friday!)
  • Medical, Dental & Vision Insurance
  • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
  • Paid Vacation and Sick Time
  • Paid Holidays
  • Tuition Reimbursement
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program
  • Hotel Discounts – for You, Your Friends and Family
  • Wellness Programs
  • Monthly Employee Appreciation Activities & Events
  • Learning and Development Opportunities
  • Employee Referral Program