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Mall Guest Services Jobs (NOW HIRING)

Prime Outlets

Representative, Guest Services

San Marcos, TX · On-site

$12.25 - $15/hr

Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs

Prime Outlets

Representative, Guest Services

Elizabeth, NJ · On-site

$15.11 - $22.64/hr

Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs

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How much do mall guest services jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for mall guest services in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What are mall guest services jobs?

Mall guest services jobs involve assisting shoppers with information, directions, and customer service needs within a mall environment. Common roles include guest services representatives, information desk attendants, and customer service associates, who often require good communication skills and a friendly attitude. These positions typically involve working during mall hours and may require basic computer skills or familiarity with mall operations.

What are popular job titles related to Mall Guest Services jobs?

For Mall Guest Services jobs, the most frequently searched job titles are:

Infographic showing various Mall Guest Services job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $33,084 per year, or $15.9 per hour.

Guest Services Representative - Part Time

Bloomington, MN • On-site

Mall of America
Retail • 5 - 10K employees
Learn more about Mall of Americaexternal

$15.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Mall of America rating

6.5

Company rating: 6.5 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

Job description

PURPOSE:To act as an ambassador of Mall of America and provide solutions and support to guests so they have a positive experience in and around the Mall.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
  • Provide all callers and visitors to the guest service locations with prompt and courteous service.
  • Greet guests in a professional manner, uncover the guests' needs, and problem solve with them.
  • Assist guests with equipment rentals, Mall directions, and general questions about Mall of America.
  • Assist guests with trip planning, including giving guidance about the Mall and surrounding area.
  • Utilize all resources available to fully resolve guests' concerns.
  • Able to accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems.
  • Assist guests in-person at desks, on the phone, and online chat.
  • Actively listen and respond to guest concerns while maintaining a professional and calm demeanor.
  • Communicate clearly while working in a team environment.
  • Ensure overall cleanliness and safety of the work area, equipment, and rentals.
  • Follow Mall of America procedure to properly catalog and organize lost and found items.
  • Switch and reprioritize tasks based on guest and business need.
  • Persistently troubleshoot and problem solve while working on difficult tasks.
  • Cross train with other Mall departments and regularly be assigned to assist as needed.
  • Work a flexible shift, holidays, events, weekends, and high demand days.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Must be at least 16 years of age.
  • Outstanding guest service skills.
  • Excellent listening and written and verbal communication skills.
  • Previous guest service experience preferred.
  • Previous cash handling experience preferred.
  • Strong drive to provide excellent guest experiences and promote MOA LOVE! moments.
  • Proficiency in Microsoft Office Suite.
  • Basic computer literacy skills.
  • Able to adapt to varying situations on a day-to-day basis.

PHYSICAL JOB REQUIREMENTS:
While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli. Team member must be able to look at and focus on computer screens for extended periods of time.
  • Walk: Occasionally, about 50% of the time
  • Stand: Frequently, about 75% of the time
  • Sit: Infrequently, about 25% of the time
  • Bend/Stoop: Occasionally, about 50% of the time
  • Kneel/Squat: Infrequently, about 25% of the time
  • Reach Above Shoulders: Infrequently, about 25% of the time
  • Lift: Infrequently, about 25% of the time
  • Push/Pull: Occasionally, about 50% of the time
  • Twist: Infrequently, about 25% of the time
  • Move: Occasionally, about 50% of the time
  • Carry, up to 15lb: Infrequently, about 25% of the time
  • Dexterity: Continuously, about 90% of the time
  • Use of at least one hand

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.
Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America®

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