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Mail Services Team Leader information

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How much do mail services team leader jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for mail services team leader in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

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Infographic showing various Mail Services Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Mail Services Manager - Full-Time

Asheville, NC

Biltmore Estate
Hospitality Services • 1 - 5K employees

Full-time

Posted 8 days ago


Key responsibilities

  • Direct operations and work-flow for the mail services team

  • Coordinate with USPS, FEDEX, UPS, AMAZON, freight companies and local carriers

  • Carry-out administrative duties such as inventory and supply ordering, invoices, reports, employee evaluations, payroll, and safety inspections


Biltmore Estate rating

7.0

Company rating: 7.0 out of 10

Biltmore Estate

Based on 13 frontline employees who took The Breakroom Quiz

5.6

Company rating compared to similar companies: 5.6 out of 10

Hospitality employers average

Based on 104,518 frontline employees who took The Breakroom Quiz

The best things about working at Biltmore Estate

  • 89%

    89% say they enjoy their job

    say they enjoy their job

  • 80%

    80% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 67%

    67% say they have respectful managers

    say they have respectful managers

Featured by Biltmore Estate, based on 13 Breakroom Quiz responses from their frontline employees


Job description

Job Description

The Mail Services Manager effectively leads the daily operations for each of the specialized service areas making up the Mail Services department. The Employee will uphold mail room best practices aligned with USPS regulations and mailing/shipping industry standards in order to meet financial goals and drive efficiency. They will negotiate the purchase or lease costs for mail room equipment and keep software licenses and postal permits up-to-date.

The Employee must have strong interpersonal and leadership skills and function well in a fast paced environment. The Mail Services Manager is responsible for setting clear objectives for the Mail Services Team; managing their performance, workload, and scheduling. They will work with internal departments throughout the company to plan and coordinate projects and services, as well as maintain external vendor and business relationships.

The Mail Services Manager will align their actions with Biltmore's core values; ensuring impeccable service, maintaining safe and efficient environments and equipment, cultivating growth and development plans, properly managing expenses, and continually striving for improvement.

Essential Job Duties:

1. Direct operations and work-flow for the mail services team

2. Coordinate with USPS, FEDEX, UPS, AMAZON, freight companies and local carriers

3. Support and provide opportunities for staff growth and development

4. Build relationships with internal business partners, external vendors, shipping carriers, and delivery drivers.

5. Maintain required permits, licenses, leases, maintenance agreements, contracts, etc.

6. Execute the annual strategic plan, expense budget, employee survey action plan

7. Solve mail and package delivery issues, assist with mailing and shipping questions

8. Carry-out administrative duties: inventory and supply ordering, invoices, reports, employee evaluations, payroll, safety inspections, etc.

9. Purchase or lease mail room equipment as needed to comply with postal regulations

10. Interview, hire and oversee OJT training of new employees

Qualifications:

1. Minimum Education Requirements- 2 year Degree- Business or Hospitality management

2. Minimum Experience Requirements- 2 years working in the Mailing/Shipping Industry, 2 years of Leadership- preferably leading a team of at least 3-4 people

3. Knowledge Requirements- FEDEX, USPS, UPS, BCC Bulk Mail software systems

4. Skills Required- leadership, relationship/people, computer, mechanical, quick thinking

5. Abilities Required- be flexible, work at a fast pace, remain professional under pressure

6. Education Preferred- 4 year Degree- Business or Hospitality management

7. Experience Preferred- 4 years working in the Mailing/Shipping Industry, 4 years of Leadership- preferably leading a team of at least 4-6 people

Required Certifications (if any): None are required at time of hire

Mailing Industry Certifications can be earned while on the job- some examples are Certified Mail Manager (CMM), Executive Mail Center Manager (EMCM), Mail Design Professional (MDP), Certified Direct Mail Professional (CDMP)

Physical Requirements:

1. Driving

2. Bending, sitting, lifting- in office and in vehicles

3. Carrying up to 35 lbs at a time, daily

4. Warehouse/office work environment

5. Work is both indoors and outdoors

6. Move up to 2000 lbs at a time for short distances, using equipment

7. Good manual dexterity needed for computer work, folding, stuffing, sealing


Working at Biltmore Estate

Perks for frontline workers

From Biltmore Estate, via Breakroom

  • 40% discounts at estate food and beverage and retail locations

  • Year-round access to the estate gardens and grounds

  • Access to the Clinic on Biltmore Estate at no cost

  • Access to Employee Assistance Network, Biltmore Cares Chaplains program, and Eblen Charities

  • Company training and development programs

  • Paid sick/emergency leave (flexible & full-time employees)

  • Paid holidays (flexible & full-time employees)

  • Eligibility to participate in company profit-sharing program (based on seniority; for flexible and full-time employee)

  • Eligibility to contribute to 401(k) retirement savings plan with a company match (flexible and full-time employee)

  • Paid vacation (full-time employees)

About Biltmore Estate, in their own words

From Biltmore Estate

Completed in 1895, Biltmore was created as a grand estate for George and Edith Vanderbilt, their family, and friends. America’s Largest Home® was intended to be an escape, offering the pleasures of country life where every wish was anticipated and fulfilled.

That is the legacy that inspires our 2,000 employees: providing world-class service and gracious hospitality to every guest while preserving and protecting a beloved American icon.

Company values

From Biltmore Estate

Biltmore welcomes, respects, supports, and values diverse guests and employees, not only because it is the right thing to do, but also because it is essential for the preservation of this special place for generations to come. Through what we call a REACH mindset (Recognition, Empathy, Accountability, Curiosity, and Humility), we build relationships to create inclusive communities, develop and empower diverse leadership, and invest in team and community development.

Our company culture is guided by a legacy of serving our guests and each other with the gracious hospitality for which George Vanderbilt was known. Biltmore is still family-owned and remains passionate about fostering a welcoming and inclusive oasis from everyday life for our guests and each other.

Diversity and inclusion statement

From Biltmore Estate

By building equitable and inclusive practices, Biltmore attracts and empowers a workforce as diverse as the 1.7 million+ annual guests that we serve. Our efforts are aimed at empowering our current 2,000+ employees while concurrently creating the workforce of the future.

We’re fortifying these efforts through the establishment of clear and ambitious goals, along with developing strategies and pipelines to enhance diverse representation at Biltmore.


What Biltmore Estate employees say

Pay

Benefits

Hours and flexibility

Workplace

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