Mail Scanning Jobs in Virginia (NOW HIRING)

Role: Scanning Operator

Location: Virginia Beach, VA
Duration: 18+ months strong possibility for extension

1st Shift: 7 AM - 3 PM, $19.57/hr PR

2nd Shift: 3 PM - 11 PM, $20.01/hr PR
Job Description:
Purpose:

• Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.

Scope:

• The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning.
• This position is key for meeting contractual SLA’s and ensuring customer orders are complete per specifications.

General:

• Ensure customer issues and escalations are resolved or further escalated as appropriate.
• Conduct quality checks on own work to ensure accuracy and required output is to standards.
• Adhere to all safety procedures.
• Adhere to all logical and physical security requirements.
• Able to work independently and be part of a team.
• Perform backfile duties for absent coworkers.
• Perform other duties as assigned by Lead or Manager.

Mail/Shipping:

• Receive, sort and process mail documents, packages, and supplies. Notify recipients as appropriate.
• Deliver and pick-up mail on scheduled mail runs.
• Perform outgoing postal and courier duties utilizing shipping/ postal systems ensuring most efficient and cost-effective method.
• Track, trace and resolve mail or courier issues.
• Fully operate, clean, and maintain all shipping and mail equipment.
• Contact third party service provider for mail and shipping equipment if required.

Document Preparation

• Validation/Reconciliation of boxes/files received.
• Prepare a wide array of document types and conditions for scanning.
• Prepare document for scanning by removing staples, clips, rubber bands or any type of bindings.
• Ability to use handheld scanner to scan the box barcode.
• Insert slip sheets at the appropriate level (physical division) to establish document separation.
• Identify the location of oversized document and out-sort for wide format scanning.
• Identify the undersized documents that may need special handling.
• Escalate exception items identified during production to the lead.

Imaging:

• Operate high speed scanning equipment to convert paper documents to digital (scan, file)
• Perform visual quality check inspection of each image to ensure that the image meets the following criteria.
• Look for double feeds.
• Folded corners that obscure content information.
• Look for very light/dark threshold.
• Look for barcode slip-sheets that did not get processed. This would indicate a merged documents of multiple files.
• Convert scan documents/microfilm/microfiche to digital formats outlined in the Statement of Work.

Essential Functions:

• Prepare customer documents for the digital imaging process.
• Check physical documents for quality issues that may complicate the scan process.
• Prepare a wide array of document types and conditions for scanning.
• Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services.
• Other duties may be assigned to meet business needs.

Physical demands:

• Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required.
• Project prep and scan work will require finger dexterity and movement between machines for different types of documents.

Mental demands:

• Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.

Education Requirements:

• Minimum High School Diploma.

Candidate Background: Skills, Knowledge and Abilities:

• Experience in a Customer Service environment (minimum 1 year)
• Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset)
• Experience with MS Office and data programs.
• Familiarity with administrative duties.
• Typing speed and accuracy.
• Excellent knowledge of correct spelling, grammar and punctuation.
• Strong attention to detail.
• Confidentiality.
• Organization skills, with an ability to stay focused on assigned tasks.
• The ability to carefully handle and manage large volumes of individual documents.
• The ability to work effectively under deadline.
• A willingness to learn new skills, as well as adaptability when priorities change.

Operational Soft Skills:

• Planning, organizing, executing, and controlling skills.
• Ability to assess issues, define causes, and prioritize/execute solutions.
• Self-initiative and results oriented while being a team player.

Additional Role Requirements: Core Competencies:

• Describe the physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment)
• Some moving of boxes and loading paper into machines will be required.
• Project prep and scan work will require finger dexterity and movement between machines for different types of documents.