Mail Processing Associate Jobs in Augusta, GA (NOW HIRING)

About ApolloMD

ApolloMD partners with more than 130 leading hospitals and health systems nationwide to provide Emergency Medicine, Hospital Medicine, Anesthesia and Radiology services, treating more than 3.9 million patients each year. ApolloMD physicians operate with local autonomy backed by the support, security and resources of a national group. Learn more about our growing team at www.apollomd.com.

The Practice Coordinator serves as the primary onsite coordinator at Wellstar Columbia County Medical Center in Grovetown, GA. This role works collaboratively with providers, hospital staff, and the operations team to ensure adequate documentation is obtained from the hospital electronic medical record for billing and coding, including manually processing electronic records where applicable. The coordinator is responsible for day-to-day administrative duties and provider communication around chart completion, and serves as the liaison between the hospital, providers, and the corporate office.

Education

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree in Business or Healthcare Administration preferred.

Experience

• Minimum one year in a medical office, physician practice, or hospital setting required.
• Medical terminology required.
• Medical billing and/or medical office policies and procedures experience preferred.
• Minimum one year experience with electronic health records required.
• Proficiency in standard business software: Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with Ingenious Med and provider scheduling a plus.
• Comfortable communicating directly with physicians, APCs, and PAs.

Skills

• Strong interpersonal and effective communication skills.
• High emotional intelligence.
• Strong organizational, time management, and decision-making skills.
• Dependable, autonomous, and highly professional with the ability to manage multiple sites and handle sensitive and confidential information.

Hospital Requirements

• Must be able to pass a background check, drug screen, TB skin test.
• Copy of Immunization Records

Work Setting

• Fully onsite at the Grovetown, GA location.
• Must have reliable Wi-Fi connection and designated home office workspace for any remote administrative needs.
• Eligible for monthly cell phone reimbursement.

• Monitor and ensure all documentation is importing correctly into the third-party platform across all four Novant sites.
• Perform daily census reconciliation for Brunswick and remotely for the three additional Novant sites.
• Communicate collaboratively with providers at all four sites regarding documentation requirements and chart completion.
• Meet month-end goals for payroll.
• Assist with provider orientation.
• Manage scribe partnerships at designated hospitals, including scribe scheduling and payroll deductions.
• Attend departmental meetings in-person or virtually; may be asked to record and distribute meeting minutes.
• Maintain daily, weekly, and monthly reports required by the facility and/or operations team for all sites.
• Assist medical directors and operations team with provider scheduling across all Novant locations, including updating Shift Admin.
• Provide administrative support to providers, medical directors, operations team, credentialing, and recruiting as needed.
• Collaborate with hospital HIM departments to assist with provider queries and deficiencies.
• Support patient experience initiatives.
• Perform daily administrative office tasks at Brunswick including incoming calls, mail, faxes, home health orders, death certificates, pharmacy calls, and ordering and maintaining office supplies.
• Coordinate remotely with staff at additional Novant sites to ensure consistent administrative workflow.
• Maintain strictest confidentiality adhering to all HIPAA guidelines and regulations.
• Schedule paid time off a minimum of two weeks in advance to maintain consistent workflow.

• Provide the highest quality of service to hospital staff, providers, operations team, and patients.
• Develop and maintain positive relationships with hospital staff and providers across all sites.
• Support and participate in activities that promote customer and patient satisfaction.
• Demonstrate courteous, polite, friendly, respectful, and cooperative behavior toward others.
• Demonstrate and support a culture of diversity, equity, and inclusion.
• Assume accountability and responsibility for actions.
• Ability to work with diverse populations under difficult and stressful situations.
• Maintain a professional appearance through adherence to dress code and personal hygiene; wear hospital ID badge when onsite.
• Maintain an uncluttered and litter-free workplace.
• Keep all sensitive information strictly confidential without exception.
• Adhere to policies regarding attendance, tardiness, breaks, and time clocks.
• Ensure personnel and supplies are used in a cost-effective manner.
• Maintain high productivity and perform tasks efficiently.
• Respond to difficult situations with self-control and a positive attitude.
• Make decisions independently and know when to ask for assistance; exercise good judgment.
• Must follow hospital guidelines related to COVID-19 vaccination requirements.

Independent Physicians Resource, Inc. is committed to the principles of equal employment opportunity and strives to avoid all discrimination. All qualified employees and applicants are entitled to equal opportunities and treatment regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, or physical or mental disability (subject to the ability to perform essential functions of the job).