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Big Sky Office Manager, Job Description

This is a full-time time (32 hour plus per week), non-exempt position - Monday through Friday, based on 6.5 hours a day. This job is located at 114 Ousel Falls Rd., Big Sky Town Center.

The Managing Broker in our Bozeman office is the immediate supervisor along with the HR Director in the PureWest Kalispell Office. This position is to primarily assist all agents with daily opening and closing of office, maintain transaction files, answer phones, promote listings, teach agents the company provided software as well as being a conduit from management to our office location in Bozeman.

Job Requirements: Working knowledge of basic Microsoft Office programs, customer service experience, willingness to work independently, proven integrity and trustworthiness, be able to complete requested tasks and projects in a timely fashion in order meet deadlines, be receptive to new ideas, and candid in the sharing of information, and be professional at all times.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee in an office setting to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to reach items on or near the floor.

• Specific vision abilities required by this job include close vision requirements due to computer work.

• Light to moderate lifting is required occasionally, 10-25 pounds.

Job duties are as follows:

• Agent Services

o Maintain positive Agent Relationships. Foster an atmosphere of a fun, exciting and professional workplace. Provide top level service to all agents all the time.

o Promote listings for Agents by teaching how to use company software, such as Platform.

o Help agents print and collate marketing collateral.

o Work related travel to Bozeman as needed.

o Ensure outstanding Onboarding experience in collaboration with Integration Specialist.

o Maintain Agent Transaction files in Transaction Desk and train Agents to use Document Management system.

o Approve payment to Agents on completed Transaction Files.

o Communication Skills at all levels are a must – written and verbal.

• Administrative

o Exhibit stellar phone skills for inbound and outbound calls.

o Greeting and Directing Prospective Clients.

o Liaison between Agents and Marketing Department.

o Order office supplies as needed.

o Assist and maintain all vendor relationships.

o Track monthly agent charges for copies, postage, etc.

o Organize sales meetings and take minutes.

o Manage expenses for the office.

o Consult with Managing Broker on property management issues.

o Keep office tidy and presentable for clients.

• Events

o Plan for various office functions – Downtown Association, Chamber, etc.

o Rally agents to ensure participation.

o Decorate and plan for holiday and birthday events.

o Research and bring participation in the Community from the office.

• Marketing

o Assist with tracking advertising deadlines specific to the office.

o Compile and submit required property information to marketing for ad. creation in various publications, including PureWest annual magazine.

o Work with agents on reviewing their ads and submitting necessary edits to marketing and/or the publisher.

o Coordinate PWRE magazine distribution with the marketing team.

o Manage benefits and opportunities related to the local chamber of commerce membership or other associations.

o Possess clear communication, attention to detail, and writing skills.

o Communicate and promote marketing opportunities and initiatives to agents as needed.

o Assist agents with technology support in company-provided solutions such as the pl@tform suite.

• Technical

o Experience with MS Office Suite, familiarity with Windows and Mac operating systems.

o Maintain and keep clean office appliances, copiers, printers, computers, phone system and internet network.

• Any other tasks as deemed necessary by Management.