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$37K

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$128K

How much do macys online jobs pay per year?

As of Jul 20, 2026, the average yearly pay for macys online in the United States is $89,985.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $109,000.00 per year, depending on experience, location, and employer.

What is Macy's Online?

Macy's Online refers to the digital platform of Macy's, a major American department store chain, where customers can shop for a wide variety of products including clothing, home goods, beauty items, and more. The online store offers the convenience of browsing and purchasing items from anywhere, with options for home delivery or in-store pickup. Macy's Online also provides exclusive deals, promotions, and access to a broader selection compared to some physical locations. Customer support, order tracking, and easy returns are additional features available through the website.

What are some common challenges faced by team members working in Macy's Online, and how does the company support employees in overcoming them?

Team members in Macy's Online often face challenges related to adapting to rapidly changing e-commerce trends and ensuring a seamless customer experience across digital platforms. The fast-paced environment requires strong communication and collaboration with various departments, such as marketing, IT, and customer service. Macy's supports employees through ongoing training, access to advanced digital tools, and fostering a collaborative culture that encourages innovation and problem-solving. This helps staff stay updated and effectively address any issues that arise in the online retail space.

What is the difference between Macys Online vs Macys In-Store Associate?

AspectMacys OnlineMacys In-Store Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or warehouse settings; digital platformsRetail store; in-person customer interaction
Employer & Industry UsageUsed for online order fulfillment, customer support, and digital marketingEngages with customers directly in physical stores
Common Search & ComparisonOnline retail roles at Macy'sIn-store retail roles at Macy's

Macys Online roles focus on digital and remote tasks like order processing and customer support, while Macys In-Store Associates work directly with customers in physical stores. Both roles require customer service skills but differ in work environment and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Macy's Online Customer Service Representative, and why are they important?

To thrive as a Macy's Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and order processing tools is typically expected. Patience, adaptability, and a positive attitude help you excel in resolving customer inquiries and delivering a high-quality experience. These skills are crucial for maintaining customer satisfaction and supporting Macy's brand reputation in a competitive online retail environment.
More about Macys Online jobs
What cities are hiring for Macys Online jobs? Cities with the most Macys Online job openings:
What are the most commonly searched types of Macys jobs? The most popular types of Macys jobs are:
What states have the most Macys Online jobs? States with the most job openings for Macys Online jobs include:
What job categories do people searching Macys Online jobs look for? The top searched job categories for Macys Online jobs are:
Macys Online jobs near you
Infographic showing various Macys Online job openings in the United States as of July 2026, with employment types broken down into 29% Locum Tenens, 4% Internship, 27% As Needed, 2% Part Time, 32% Temporary, and 6% Nights. Highlights an 100% Physical job distribution, with an average salary of $89,985 per year, or $43.3 per hour.
Macy's Entry Level Leadership Opportunities Hiring Event - Cross County

Macy's Entry Level Leadership Opportunities Hiring Event - Cross County

Macy's

Yonkers, NY • On-site

$17 - $29.90/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Macy's rating

6.2

Company rating: 6.2 out of 10

Based on 853 frontline employees who took The Breakroom Quiz

7th of 21 rated department stores

Job description


Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Macy's is hiring exciting entry-level leadership positions in Sales, Support, Beauty, Customer Experience and more! Attend our Hiring Event on Friday, July 24th from 11:00 a.m. to 7:00 p.m. and become part of an extraordinary story.
Click Apply today to complete your application and reserve your spot with us!
Macy's Cross County
800 Central Park Ave, Yonkers, NY
Interviews will be held on the second level, behind BCBG Apparel, directly across from the escalator
Opportunities available in this location:
  • At Your Service Captain
  • Ready to Wear Captain
  • Fragrance Counter Manager

What makes the entry level leadership role special....
In this high-impact career-building hourly role, you'll be a champion for the customer and a role model for your colleagues, helping shape the in-store experience while building your skills and influence.
What you'll do:
  • Deliver an outstanding customer experience and build lasting connections that drive brand loyalty
  • Drive results through selling, merchandising, and execution of promotions across in-store and omni channels
  • Support your team by clearly communicating priorities, expectations, and daily focus areas
  • Partner closely with a People Leader to keep the team aligned, energized, and focused on results

What makes you stand out:
  • Passion for customer experience and selling
  • Ability to influence and motivate peers through example
  • Confidence in balancing execution with team support

What's next: This role is designed to grow your career, with opportunities to move into positions such as Personal Stylist or Sales and Customer Experience Manager.
Why join us: You won't just support the business-you'll help shape the experience for customers and colleagues alike while building a strong foundation for your career.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement

Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

What Macy's employees say

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About Macy's

Sourced by ZipRecruiter

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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