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Mac Tech Jobs in Ohio (NOW HIRING)

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

... Mac Desktop and Servers and network systems • Microsoft Certifications a plus BENEFITS • Health Insurance • Paid Time Off • Mileage Reimbursement Company Description TCC is an IT Support ...

MAC DISCOUNT LLC

Scanner Associate

Akron, OH · On-site

$14.25/hr

MAC.BID buys truckloads of customer returns and overstock products, then sells these items ... Must be tech-savvy * Must be able to follow written directions and company policies * Must have a ...

MAC DISCOUNT LLC

High Value Scanner

Warren, OH · On-site

$15 - $15.25/hr

MAC.BID buys truckloads of customer returns and overstock products, then sells these items ... Must be tech-savvy and able to troubleshoot * Must have a high level of integrity * Must be ...

MAC DISCOUNT LLC

Scanline Floater

Warren, OH · On-site

$14.25/hr

MAC.BID buys truckloads of customer returns and overstock products, then sells these items ... Must be tech-savvy * Must be able to stand and walk for hours at a time * Must be able to follow ...

MAC DISCOUNT LLC

Scanline Floater

Canton, OH · On-site

$14.25/hr

MAC.BID buys truckloads of customer returns and overstock products, then sells these items ... Must be tech-savvy * Must be able to stand and walk for hours at a time * Must be able to follow ...

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Mac Tech information

What are some common challenges Mac Techs face when supporting users in a mixed-device environment?

Mac Techs often encounter challenges when integrating Apple devices within predominantly Windows or cross-platform environments. Compatibility issues, network configurations, and software interoperability can require creative troubleshooting and a solid understanding of both Mac and non-Mac systems. Effective communication with users and collaboration with IT colleagues are key, as Mac Techs frequently need to bridge gaps between different operating systems and ensure a smooth workflow for all team members.

What does a Mac Tech do?

A Mac Tech, or Mac Technician, is responsible for troubleshooting, repairing, and maintaining Apple Mac computers and related hardware. They diagnose software and hardware issues, perform upgrades, data recovery, and ensure systems run smoothly. Mac Techs may work in retail, corporate IT departments, or as independent service providers, assisting clients with technical support and maintenance for all types of Apple devices.

What is the difference between Mac Tech vs Mac Support Specialist?

AspectMac TechMac Support Specialist
CertificationsApple Certified Mac Technician (ACMT)Apple Certified Mac Technician (ACMT) or similar
Work EnvironmentRepair shops, service centers, on-site supportHelp desks, customer support centers, retail stores
Job FocusHardware repairs, troubleshooting, diagnosticsSoftware support, user assistance, troubleshooting
Industry UsageCommon in repair and technical service industriesCommon in retail, corporate support, and customer service

While both roles require Apple certification and involve supporting Mac users, Mac Techs primarily focus on hardware repairs and diagnostics, often working in repair centers. Mac Support Specialists typically handle user support, software troubleshooting, and customer service, often in retail or help desk environments. The roles complement each other but differ mainly in their focus and work setting.

What are the key skills and qualifications needed to thrive as a Mac Tech, and why are they important?

To thrive as a Mac Tech, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant Apple certifications like ACMT (Apple Certified Mac Technician). Familiarity with diagnostic tools such as Apple Service Toolkit and experience using ticketing systems are commonly required. Strong problem-solving skills, attention to detail, and effective communication are vital soft skills for delivering quality technical support. These competencies ensure timely and efficient resolution of issues, resulting in improved user satisfaction and seamless device performance.
What are popular job titles related to Mac Tech jobs in Ohio? For Mac Tech jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Mac Tech jobs in Ohio look for? The top searched job categories for Mac Tech jobs in Ohio are:
What cities in Ohio are hiring for Mac Tech jobs? Cities in Ohio with the most Mac Tech job openings:
Mac Tech jobs near you
Infographic showing various Mac Tech job openings in Ohio as of July 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution.
Help Desk IT Support with Windows and MAC

Help Desk IT Support with Windows and MAC

Central Point Partners

Akron, OH • On-site

Other

Posted 10 days ago

Job description

Company in Akron OH

Flexible HOURS

worksome remte with travel to client sites in the akron OH area at times

Will start Part Time and move to more full time hours

Needed ASAP

Contract to hire

25. hour PAY RATE 

Position Summary

We are seeking a friendly, customer-focused Desktop Support Technician II to provide technical support for employees in a mixed Mac and Windows environment. This role is ideal for someone with solid desktop support experience who enjoys solving technical problems while delivering outstanding customer service.

Success in this role requires a balance of technical knowledge and interpersonal skills. The ideal candidate is patient, approachable, communicates clearly with users of all technical abilities, and takes ownership of issues from start to finish.

Key Responsibilities
  • Provide Level 2 technical support for Mac and Windows desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot hardware, software, operating system, and application issues.
  • Install, configure, and support macOS and Windows operating systems.
  • Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, Word, and Excel.
  • Set up and deploy new computers, monitors, mobile devices, and accessories.
  • Troubleshoot Wi-Fi, VPN, printer, and basic network connectivity issues.
  • Manage user accounts, password resets, and workstation provisioning.
  • Document support requests and resolutions using the organization''s ticketing system.
  • Escalate complex issues to senior IT staff when appropriate.
  • Maintain inventory of computer equipment and technology assets.
  • Participate in technology deployments, office moves, and hardware refresh projects.
  • Deliver timely, professional support both in person and remotely while maintaining a positive customer experience.
Required Qualifications
  • 1–3 years of desktop support, help desk, or technical support experience, or an equivalent combination of education and hands-on experience.
  • Experience supporting both macOS and Windows 10/11.
  • Comfortable installing, configuring, and troubleshooting Mac and Windows computers.
  • Familiarity with Microsoft 365 applications.
  • Basic understanding of networking concepts including Wi-Fi, VPN, TCP/IP, and printers.
  • Strong troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities while maintaining a high level of customer service.
Preferred Qualifications
  • Experience supporting Apple hardware including MacBook Pro, MacBook Air, and iMac.
  • Familiarity with Apple Business Manager, Jamf, Kandji, or Microsoft Intune.
  • Experience with Active Directory or Microsoft Entra ID.
  • Experience using an IT service management platform such as ServiceNow, Freshservice, Jira, or Zendesk.
  • CompTIA A+, Apple Certified Support Professional (ACSP), or similar certifications are a plus.
Technical SkillsmacOS
  • Install, configure, and troubleshoot macOS
  • Support Apple hardware and peripherals
  • Perform software installations and updates
  • Basic knowledge of FileVault, Time Machine, and Apple ID management
Windows
  • Install, configure, and troubleshoot Windows 10 and Windows 11
  • Support Microsoft 365 applications
  • Configure printers, network connections, and user profiles
General IT Skills
  • Desktop and laptop hardware support
  • Basic networking and connectivity troubleshooting
  • Mobile device setup and support
  • Remote support tools
  • Ticket management and documentation
Customer Service & Professional Skills

The ideal candidate understands that delivering exceptional customer service is just as important as solving technical problems.

We are looking for someone who:

  • Builds trust and positive relationships with employees at all levels of the organization.
  • Communicates technical information in a clear, patient, and easy-to-understand manner.
  • Demonstrates empathy and professionalism when assisting users experiencing technical issues.
  • Takes ownership of support requests and follows through until issues are resolved.
  • Remains calm and composed in high-pressure or fast-paced situations.
  • Has a positive attitude and a genuine desire to help others.
  • Works collaboratively with teammates while also managing work independently.
  • Is dependable, organized, and accountable for meeting commitments.
  • Demonstrates curiosity and a willingness to learn new technologies and improve existing skills.
  • Maintains confidentiality and professionalism when handling sensitive information.

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