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Mac Help Desk Jobs in Georgia (NOW HIRING)

Stefanini Group

Deskside Technician II

Savannah, GA

$19 - $24/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 10/11 operating systems * Support mobile devices ...

Stefanini Group

Deskside Technician II

Savannah, GA

$19 - $24/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 10/11 operating systems * Support mobile devices ...

Stefanini Group

Deskside Technician II

Savannah, GA · On-site

$19 - $24/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 10/11 operating systems * Support mobile devices ...

Fulton County

ENDPOINT SUPPORT ENGINEER

Atlanta, GA · On-site +1

$59K - $89K/yr

Diagnoses and resolves issues reporting through the IT help desk for end point devices provisioned ... Maintains advanced knowledge of PC and Mac operating systems and general competency with office ...

Stefanini

Deskside Technician II

Savannah, GA · On-site

$18.75 - $24/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... Exposure to Mac infrastructure, Orka, VDI, and CI/CD pipelines * Familiarity with Confluence, Slack ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

Deploy, configure, image, and support Windows PCs and Apple Mac devices. * Maintain inventory and ... help desk, or technical support role in a corporate environment. * Hands-on experience supporting ...

MIS Solutions

IT Support Specialist

Suwanee, GA · On-site

$45K - $55K/yr

We are seeking a Support Desk Specialist who will provide phone and remote technical support to ... Citrix, VMware, MS Office products, and Mac OS * Terminal server environments, networking, LAN, WAN ...

MIS Solutions

IT Support Specialist

Suwanee, GA · On-site

$52 - $68/hr

We are seeking a Support Desk Specialist who will provide phone and remote technical support to ... Citrix, VMware, MS Office products, and Mac OS * Terminal server environments, networking, LAN, WAN ...

Ocozzio

Front End Web Developer

Augusta, GA · Hybrid

Our sole focus is helping our clients grow their business. We understand that creating messaging ... Confident in a Mac based environment and knowledgeable in Windows. * Self-motivated, proactive, and ...

First Quality Retail Services

End User Tech

Macon, GA · On-site

Collaborate with Service Desk, Lead\Divisional IT Leads\IS\FQ Businesses. * Understands concepts of ... Mac support experiences a plus. * Fluent in English; second language would be preferred. * Ability ...

First Quality Enterprises, Inc.

End User Tech

Macon, GA · On-site

Collaborate with Service Desk, Lead/Divisional IT Leads/IS/FQ Businesses. * Understands concepts of ... Mac support experiences a plus. * Fluent in English; second language would be preferred. * Ability ...

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All JobsMac Help Desk JobsMac Help Desk Jobs in Georgia

Mac Help Desk information

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

Are Mac Help Desk jobs still in demand?

Mac Help Desk jobs remain in demand as organizations increasingly rely on Apple products and require technical support for macOS and hardware issues. These roles often require knowledge of Apple-specific tools and certifications, and demand can vary based on industry and location.

What are popular job titles related to Mac Help Desk jobs in Georgia?

For Mac Help Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Mac Help Desk jobs in Georgia look for?

The top searched job categories for Mac Help Desk jobs in Georgia are:

What cities in Georgia are hiring for Mac Help Desk jobs?

Cities in Georgia with the most Mac Help Desk job openings:

Mac Help Desk jobs near you

Deskside Technician II

Stefanini Group

Savannah, GA

$19 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
                              
What will you do?
  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 10/11 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

 

Requirements

  • 2+ years corporate deskside support or equivalent experience
  • Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience
  • Excellent troubleshooting capability
  • Ability to maintain composure while handle challenging, dynamic, rapid-response user support
  • Experience with Microsoft Office / Office 365 suite
  • Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
  • Experience with endpoint protection and encryption (Bitlocker) support
  • Familiarity with using remote desktop support tools
  • High School Diploma or equivalent
  • Maintain valid driver's license
  • Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds 
  • Physical presence at a Stefanini or Client location during shift
  • Demonstrate high level of professionalism and strong personal interaction skills
  • Maintain neat and professional work area and appearance in compliance with site policies
  • Ability to pass standard panel drug screening and background check
  • Adhere to assigned shift schedule 

Desired Characteristics

  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • Windows architecture including permissions and file structure
  • Mac/Apple experience, a plus 
  • Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship) 

What you'll get
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
 
Why we're different
  • Brazilian and privately owned company
  • Agility, flexibility, and innovation are in our DNA
  • Flat organizational structure which enables faster communication and decision making
#LI-ONSITE 
#LI-KG1
Education:OtherEmployment Type: FULL_TIME

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