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Mta Dispatcher Jobs (NOW HIRING)

AMR

Operations Supervisor

Arverne, NY

$26.52 - $33.16/hr

Oversee and manage dispatcher duties ensuring all assigned passengers are transported in a safe and ... Daily Midnight Verification Report and MTA Log * Conduct new hire interviews * Follow proper hiring ...

AMR

Operations Supervisor

Brooklyn, NY

$26.52 - $33.16/hr

Oversee and manage dispatcher duties ensuring all assigned passengers are transported in a safe and ... Daily Midnight Verification Report and MTA Log * Conduct new hire interviews * Follow proper hiring ...

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How much do mta dispatcher jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for mta dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What does an MTA dispatcher do?

An MTA dispatcher coordinates and manages the scheduling, routing, and communication for transit vehicles and personnel. They monitor vehicle locations, respond to emergencies, and ensure adherence to safety and operational protocols, often using radio and computer systems. Strong communication skills and knowledge of transit operations are essential for this role.

What are the key skills and qualifications needed to thrive as an MTA Dispatcher, and why are they important?

To thrive as an MTA Dispatcher, you need a solid understanding of transit operations, route planning, and scheduling, often supported by a high school diploma and relevant experience in transportation or dispatching. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and transit management software is crucial. Strong problem-solving, multitasking, and communication skills help in making quick decisions and coordinating effectively with drivers, supervisors, and emergency personnel. These abilities are essential to ensure efficient transit operations, passenger safety, and minimal service disruptions.

What is the difference between Mta Dispatcher vs Bus Operator?

AspectMta DispatcherBus Operator
Required CredentialsHigh school diploma, dispatching certification, communication skillsHigh school diploma, commercial driver’s license (CDL), driving record
Work EnvironmentControl room, communication centers, office settingOn the road, bus routes, transit terminals
Industry UsagePublic transit agencies, transportation departmentsPublic transit agencies, private bus companies
Job FocusCoordinating vehicle movements, managing schedules, communicationDriving buses, ensuring passenger safety, route adherence

The main difference between an Mta Dispatcher and a Bus Operator is that dispatchers coordinate and manage transit vehicle movements from a control center, requiring communication and scheduling skills, while Bus Operators focus on driving buses, ensuring passenger safety, and following routes. Both roles are essential in public transit but serve different functions within the transportation industry.

How much do MTA dispatchers make?

MTA dispatchers typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and shift differentials. They often work in a control room environment, coordinating transit operations and using communication tools to ensure safety and efficiency.

What are some common challenges faced by MTA Dispatchers, and how can they effectively address them?

MTA Dispatchers often face challenges such as managing unexpected delays, coordinating with multiple teams during service disruptions, and ensuring clear communication among operators, maintenance staff, and emergency responders. To address these challenges, dispatchers must remain calm under pressure, make quick decisions, and utilize robust communication systems. Building strong relationships with colleagues and staying updated on operational procedures also help dispatchers effectively resolve issues and maintain safe, efficient transit operations.

How hard is the MTA exam?

The MTA dispatcher exam is considered moderately challenging and tests knowledge of transit operations, communication skills, and problem-solving abilities. Preparation typically involves studying relevant procedures, regulations, and using practice tests to improve performance. Success depends on familiarity with transit systems and attention to detail during the exam.

How much does a MTA crew dispatcher make?

A MTA crew dispatcher typically earns between $50,000 and $70,000 annually, depending on experience and location. They coordinate train and bus operations, often working in shifts that include nights and weekends, and may require specialized training or certifications.

What are MTA Dispatchers?

MTA Dispatchers are professionals responsible for coordinating and overseeing the movement of trains, buses, or other transit vehicles within the Metropolitan Transportation Authority (MTA) system. They monitor schedules, communicate with operators, and respond to service disruptions or emergencies to ensure safe and efficient transit operations. Dispatchers play a critical role in maintaining service reliability and passenger safety by quickly making decisions and providing instructions to drivers and other staff. Their work is essential to keeping public transportation running smoothly, especially during peak hours or unexpected incidents.
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What states have the most Mta Dispatcher jobs? States with the most job openings for Mta Dispatcher jobs include:
What job categories do people searching Mta Dispatcher jobs look for? The top searched job categories for Mta Dispatcher jobs are:
MTA Dispatcher jobs near you
Infographic showing various Mta Dispatcher job openings in the United States as of June 2026, with employment types broken down into 3% Internship, 59% Full Time, 35% Part Time, 2% Temporary, and 1% Contract. Highlights an 83% Physical, 11% Hybrid, and 6% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.
Hardware Maintenance and Operations Analyst - Automatic Vehicle Location, Emerging Talent Intern ...

Hardware Maintenance and Operations Analyst - Automatic Vehicle Location, Emerging Talent Intern ...

Metropolitan Transportation Authority

New York, NY • On-site

$21/hr

Internship

Posted 9 days ago

Metropolitan Transportation Authority rating

7.5

Company rating: 7.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

38th of 76 rated public transport

Job description

Description
Position at MABSTOA
Department: NYCT - Buses
Location: 2 Broadway, New York, NY 10004
Position Title: Hardware Maintenance and Operations Analyst, Emerging Talent Intern
Hourly Rate: $21.00 (Graduate)
All internship positions are onsite and require regular, in-person attendance at the designated work location.
OVERVIEW OF DEPARTMENT:
The Fleet Technologies Group leads a portfolio of innovative projects focused on enhancing operations, customer communications, and depot operations.
The Fleet Technologies Group has deployed Bus Hardware Subsystems (BHS) across all MTA buses to support the Automatic Vehicle Location (AVL) system. These onboard devices not only transmit periodic location and log-on data but also act as wireless gateways for other onboard systems. The intern will play a critical part in daily operations by reviewing system reports, bus block logs, and other diagnostic data to identify BHS units require maintenance visits. They'll track Subscriber Identity Module (SIM) card installations across the fleet and manage updates to Reliability, Availability, Maintainability, and Safety (RAMS) data for the BHS, which feed quarterly compliance and audit reports. The intern will also coordinate with vendors and internal MTA teams to resolve edge case repairs.
RESPONSIBILITIES:
  • BHS Repair Review - Assess daily automated reports covering roughly 300 flagged units to identify buses needing maintenance.
  • Non-Automated Data Aggregation - Gather supplemental data from Road Operations, SPEAR database, depot communications, and other channels to identify other failed units.
  • Daily Priority List Preparation - Consolidate data to compile a prioritized and well-organized list for vendor maintenance visits.
  • Repair Reconciliation - Compare and track vendor work reports against the prior day's list.
  • Edge Case Coordination - Identify, schedule and verify special repair cases (e.g., antenna replacements) with vendors and depots.
  • BHS Unit/SIM Tracking - Maintain an up-to-date database mapping BHS units and SIM cards to specific buses.
  • SIM Card Operations - Assist with replacement, activation, and deactivation of SIM cards, typically for New Buses.
  • RAMS Reporting - Prepare monthly and quarterly Reliability / Availability / Maintainability (RAMS) reports to evaluate system performance and vendor compliance with contracted Service level Agreements (SLA's).

PROJECTS:
  • BHS Repair Priority List- Develop and dispatch a daily report identifying "ghost" buses-vehicles whose Bus Hardware Subsystems (BHS) are wholly or partly non-reporting. Reconcile the vendor's post-repair data with vendor work reports.
  • SIM Card & Unit Tracking - Update and manage the BHS/SIM card tracking database to ensure accurate records of which units and SIM cards are installed in each bus.
  • Availability & Compliance Reporting - Use daily fleet data to update the Reliability / Availability / Maintainability (RAMS) database. Prepare quarterly reports on system availability, failure rates, and vendor compliance with Service Level Agreements (SLAs).

REQUIRED QUALIFICATIONS:
  • Proficiency in Microsoft Office Suite is a must.
  • The candidate should possess organizational, analytical and communication skills.
  • The candidate should be able to work well under pressure and prioritize tasks effectively.
  • The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION:
  • Matriculated in a graduate program in good standing with at least 2.8 GPA
  • Major(s) Preferred: Data Science, Operations Research, or related field.

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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