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Ltl Operations Manager Jobs in Worcester, MA (NOW HIRING)

IntelliSource

Senior Operations Manager

Worcester, MA · On-site

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

Deep knowledge of pick, pack, ship, and returns processes including wave management, sortation, carrier compliance, and parcel/LTL operations * Hands-on WMS experience - proficiency in outbound order ...

A. Duie Pyle

Terminal Operations Supervisor

Northborough, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities ... The Terminal Operations Supervisor is responsible for managing the terminal employees and ...

Old Dominion Freight Line, Inc.

Dock Supervisor

Webster, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As one of the nation's leading LTL carriers, we've earned our reputation by putting people first ... This position involves managing teams, utilizing innovative technology, and maintaining operational ...

Old Dominion Freight Line, Inc.

Dock Supervisor

Webster, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As one of the nation's leading LTL carriers, we've earned our reputation by putting people first ... This position involves managing teams, utilizing innovative technology, and maintaining operational ...

Aerotek

Warehouse Associate

Franklin, MA · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... warehouse operations. This job can start immediately following a successful interview ... Process customer orders for shipment through UPS, LTL, FedEx, and other carriers. * Verify and ...

LGC Group

Parcel Transportation Analyst

Milford, MA

$97K/yr

... managing logistics providers, freight forwarders, and parcel/LTL/FTL carriers. * Audit carrier ... operations. * Support risk assessments for new shipping lanes, packaging solutions, and ...

LGC Group

Parcel Transportation Analyst

Milford, MA · On-site

$97K/yr

... managing logistics providers, freight forwarders, and parcel/LTL/FTL carriers. * Audit carrier ... operations. * Support risk assessments for new shipping lanes, packaging solutions, and ...

Savvy Staffing Solutions, LLC

Be Seen First

Warehouse Associate

Franklin, MA · On-site

$21 - $22/hr

  • Medical

Coordinate parcel, LTL, and FTL shipments * Verify order accuracy before shipment * Track shipments ... Support warehouse operations as needed and assist team members * Communicate effectively with ...

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All JobsLtl Operations JobsLtl Operations Manager JobsLtl Operations Manager Jobs in Worcester, MA

Ltl Operations Manager information

See Worcester, MA salary details

$30.9K

$63.3K

$118.2K

How much do ltl operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for ltl operations manager in Worcester, MA is $63,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,300.00 per year, depending on experience, location, and employer.

What does an LTL Operations Manager do?

An LTL (Less Than Truckload) Operations Manager oversees the daily logistics and transportation activities for shipments that do not require a full truckload. They manage teams, coordinate freight movement, optimize routes, ensure compliance with safety and regulatory standards, and work to improve operational efficiency and customer satisfaction. Their responsibilities also include managing budgets, handling customer issues, and implementing process improvements to streamline operations.

What are the key skills and qualifications needed to thrive as an LTL Operations Manager?

To thrive as an LTL Operations Manager, you need strong logistics knowledge, leadership experience, and a background in transportation or supply chain management, often supported by a bachelor's degree. Familiarity with transportation management systems (TMS), route optimization software, and regulatory compliance tools is crucial. Exceptional problem-solving, communication, and team management skills help drive operational efficiency and effective collaboration. These skills ensure timely, cost-effective freight movement and high customer satisfaction in the competitive LTL shipping industry.

What are some common challenges an LTL Operations Manager faces, and how can they be addressed?

LTL Operations Managers often encounter challenges such as optimizing route efficiency, managing fluctuating shipment volumes, and maintaining high service levels while controlling costs. Balancing customer expectations with operational constraints requires strong problem-solving skills and effective communication with drivers, warehouse staff, and customers. Leveraging advanced transportation management systems and fostering collaboration within the team can help address these challenges, ensuring smooth operations and consistent service quality.

What is the difference between Ltl Operations Manager vs Freight Coordinator?

AspectLtl Operations ManagerFreight Coordinator
ResponsibilitiesOversees LTL freight operations, manages staff, ensures timely deliveriesCoordinates freight shipments, communicates with carriers and clients
Required CredentialsLogistics or supply chain certification, experience in freight managementLogistics knowledge, often with a background in transportation coordination
Work EnvironmentOffice-based with field oversight, warehouse interactionOffice setting, frequent communication with carriers and clients
Industry UsageCommon in transportation and logistics companiesUsed across freight and shipping companies for shipment coordination

The Ltl Operations Manager focuses on managing overall LTL freight operations, staff, and logistics strategies, while the Freight Coordinator handles shipment scheduling and carrier communication. Both roles require logistics knowledge but differ in scope and responsibilities.

Is Ltl Operations Manager a high paying job?

Ltl Operations Managers typically earn a competitive salary that reflects their experience, responsibilities, and the size of the company. Salaries can range from moderate to high, especially with industry experience and relevant certifications, making it a well-compensated role within logistics and transportation management. However, pay levels vary based on location and company size.

What are popular job titles related to Ltl Operations Manager jobs in Worcester, MA?

For Ltl Operations Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Ltl Operations Manager jobs in Worcester, MA look for?

The top searched job categories for Ltl Operations Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Ltl Operations Manager jobs?

Cities near Worcester, MA with the most Ltl Operations Manager job openings:

Ltl Operations Manager jobs near you

Senior Operations Manager

IntelliSource

Worcester, MA • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

Description
ABOUT INTELLISOURCE
IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target.
ABOUT THE ROLE
IntelliSource is seeking a results-driven Senior Operations Manager to own all back-half operations at a fulfillment and distribution center on a fixed-term contract engagement. Reporting directly to the Building Manager, this role carries full accountability for pick, pack, ship, and returns - the final mile of the building's promise to the customer.
This is a senior people leader and operational performance driver. The right candidate brings proven outbound expertise, a relentless focus on accuracy and on-time shipment, and the ability to build, develop, and push a high-performing supervisory team. They know how to read a wave, react to volume spikes, and still close the building on time.
Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
PRIMARY RESPONSIBILITIES
  • Operations Ownership
    • Own all back-half outbound operations outcomes including order picking, packing, shipping, and returns processing
    • Manage order wave release coordination with the WMS team to maximize labor efficiency and ensure all outbound SLAs are consistently met
    • Ensure parcel and pallet accuracy; maintain carrier pickup compliance across all outbound lanes and sort systems
    • Drive quality inspection standards to minimize mispicks, damages, short shipments, and customer-facing errors
    • Partner with the inbound team to manage replenishment velocity and maintain pick zone availability for continuous order flow

  • Supervisory Leadership
    • Lead, develop, and hold accountable a team of supervisors and frontline leads across all shifts
    • Set clear daily and weekly performance expectations; conduct regular coaching conversations and formal performance reviews
    • Build a culture of speed, accuracy, and pride of ownership within the outbound department
    • Partner with the Building Manager on headcount planning, wave staffing, and surge coverage models

  • Safety & Compliance
    • Champion a safety-first culture on the floor - model and enforce PPE compliance, conveyor and sortation safety, ergonomic best practices, and housekeeping standards
    • Facilitate daily safety topics and participate actively in building safety walks and hazard identification processes
    • Respond to and properly document all injuries, near-misses, and safety observations in the outbound area
    • Partner to implement corrective actions from safety audits and incident reviews

  • Train-the-Trainer Program
    • Serve as a certified trainer and active champion of IntelliSource's Train-the-Trainer (TtT) program within the department
    • Ensure all supervisors and leads are certified and executing structured onboarding, skill development, and performance coaching for new associates
    • Monitor trainer effectiveness; continuously update training materials to reflect process changes, productivity standards, and safety requirements
    • Identify high-potential frontline associates and develop clear pathways for advancement into lead and supervisory roles

  • KPI Management & Reporting
    • Own KPI performance; review metrics daily and drive corrective action plans when performance falls below target
    • Deliver accurate performance reports to the Building Manager on a defined cadence
    • Lead root cause analysis for performance gaps; implement and track structured improvement initiatives
    • Maintain accurate WMS records, timekeeping, carrier documentation, and compliance reporting across all operations

KEY PERFORMANCE INDICATORS (KPIS)
  • The completion bonus is tied to achieving 85% or greater across the following KPIs at project close:
    • Units Per Hour (UPH) throughout Building
    • Order & Receive Accuracy Rate
    • On-Time Shipment Rate
    • Dock-to-Stock Cycle Time
    • Inventory Accuracy
    • Safety Recordable Incident Rate (RIR)
    • Associate Retention (90-Day)
    • Train-the-Trainer Certification Rate
    • Schedule Adherence / Attendance Rate

QUALIFICATIONS
  • Required
    • 5+ years of progressive operations leadership with direct accountability for outbound / back-half operations at a fulfillment center, distribution center, or comparable high-volume facility
    • Proven track record managing outbound teams of 30+ associates across multiple shifts, with full ownership of shipment accuracy and on-time delivery
    • Deep knowledge of pick, pack, ship, and returns processes including wave management, sortation, carrier compliance, and parcel/LTL operations
    • Hands-on WMS experience - proficiency in outbound order management, wave release, and shipping modules required
    • Strong OSHA/safety compliance background with documented experience reducing outbound-area incidents
    • Experience participating in or delivering a structured Train-the-Trainer program

  • Preferred
    • Prior experience in a senior-level contract or project-based operations role
    • Experience with pick-to-light, put-to-light, sortation conveyors, or automated packing systems
    • Familiarity with multi-carrier shipping platforms and carrier compliance requirements (UPS, FedEx, USPS, LTL)
    • Experience leading outbound operations during facility ramp-up, startup, or peak-season periods
    • Lean, 5S, or Six Sigma awareness; experience with structured problem-solving and continuous improvement

  • Candidate Profile
    • A high-energy, performance-driven operations leader who thrives under daily shipment pressure and builds teams that deliver - consistently
    • Urgency without chaos: this leader knows how to push pace, maintain quality, and keep the floor safe all at once
    • Communicates with clarity and directness across all levels of the organization
    • Motivated by a defined-term contract with clear deliverables, a hard close date, and meaningful financial upside tied to performance

COMPENSATION & BENEFITS
  • Competitive base salary commensurate with Senior Operations Manager market benchmarks
  • Salary range from $100,000 - $120,000 + bonus
  • Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
  • Full benefits package including medical, dental, and vision coverage

Contract end date on or around December 31, 2026 with final dates based on business demands; potential for engagement extension based on mutual interest
WE ARE INTELLISOURCE
At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years.
EOE STATEMENT
IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.
Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.

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