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Lpn Call Center Jobs (NOW HIRING)

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

Overview UnityPoint Clinic RN Call Center Sioux City, IA Monday-Friday 11AM-7:30PM + every other ... Licenses/Certifications: * The IntelliCenter RN will have an unrestricted Iowa or practicing state ...

UnityPoint Health

RN Call Center

Sioux City, IA

UnityPoint Clinic RN Call Center Monday-Friday 11AM-7:30PM + every other weekend 3PM-11:30PM ... Licenses/Certifications: * The IntelliCenter RN will have an unrestricted Iowa or practicing state ...

Baptistjax

$19.75 - $27/hr

This Licensed Practical Nurse (LPN) supports the clinical and call center operations of a high-volume family medicine and pediatric primary care practice. As our LPN, you will ensure exceptional care ...

Baptistjax

$19.75 - $27/hr

This Licensed Practical Nurse (LPN) supports the clinical and call center operations of a high-volume family medicine and pediatric primary care practice. As our LPN, you will ensure exceptional care ...

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How much do lpn call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for lpn call center in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $33.65 per hour, depending on experience, location, and employer.

What is an LPN call center?

An LPN Call Center job involves providing remote patient support, answering medical inquiries, and assisting with care coordination over the phone. Licensed Practical Nurses (LPNs) in this role assess patient concerns, offer guidance based on medical protocols, and escalate urgent issues to healthcare providers. They may also assist with medication refills, appointment scheduling, and patient education. This position requires strong communication skills, clinical knowledge, and the ability to handle high call volumes efficiently.

What does an LPN call center do?

A typical day for an LPN in a call center involves answering patient calls, performing telephonic triage, and providing education or guidance based on established medical protocols. You will use computer systems to document interactions, access patient records, and escalate complex cases to registered nurses or physicians as needed. The pace can be fast, with frequent communication both with patients and within a collaborative healthcare team. You may also participate in quality assurance activities or ongoing training sessions. Overall, the environment is structured, supportive, and focused on efficient, high-quality patient service.

What are the key skills and qualifications needed to thrive in the LPN call center position?

To thrive as an LPN Call Center nurse, you need a valid LPN license, knowledge of nursing protocols, and strong clinical judgment. Familiarity with triage software, electronic health records (EHRs), and call center phone systems is often required. Excellent communication, active listening, and problem-solving skills help you address callers' concerns efficiently and compassionately. These abilities are crucial for providing safe, accurate health guidance and ensuring a positive patient experience over the phone.

Can I work remotely as an LPN call center?

LPN call center positions can sometimes be performed remotely, depending on the employer and job requirements. These roles typically involve handling patient inquiries and providing support via phone or online platforms, often requiring good communication skills and basic computer proficiency. However, some employers may require on-site presence for certain tasks or certifications.

What office jobs can an LPN do?

Licensed Practical Nurses (LPNs) can work in office-based roles such as medical office assistants, patient coordinators, or healthcare administrative staff. These positions often involve scheduling, patient communication, and record management, requiring familiarity with electronic health records and strong organizational skills.
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Lpn Call Center jobs near you
Infographic showing various Lpn Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $62,140 per year, or $29.9 per hour.

LPN - Call Center

UPMC Altoona Reg Health Srvcs

Altoona, PA

$19.97 - $29.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

UPMC's Altoona Regional Health Services is seeking an LPN to join their Call Center team! Call Center LPN's are responsible for answering all incoming calls and communicating questions and responses between physicians and patients. This full-time position will work day-shift, Monday through Friday, between the hours of 8:00am and 5:30pm.

This position offers flexibility, with the opportunity to work from home 50% of the time after successful completion of training.

Eligible candidates may qualify for a sign-on bonus up to $7,500.00 with a 2-year service commitment to UPMC.

The posted pay range for this position is $19.97/hour to $29.69/hour but based on departmental budget, the maximum pay range for this position is $25.50/hour.

What Can UPMC Do for You?

  • A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
  • Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
  • Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
  • Competitive pay for the work that you do

Responsibilities:

  • Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
  • Follows OSHA recommendations regarding housekeeping duties.
  • Handles the emails from patients and the responses back from the providers.
  • Documents appropriately.
  • Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
  • Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
  • Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
  • Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers.
  • Must follow parameters listed by each physician.
  • Handles incoming and outgoing faxes to and from facilities and pharmacies.
  • Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.

Qualifications:

  • LPN's must be a graduate of an approved LPN school and valid LPN license.
  • Six months related experience preferred.
    Licensure, Certifications, and Clearances:
  • Must complete licensure examination within FOUR MONTHS of hire or within one year of graduation, whichever comes first.
  • Though temporary permits are valid for one year from the date of graduation, not one year from issue of permit (or until the results of the examination are known at which time it becomes null and void), UPMC requires that GNs take the licensure examination within 4 months of their start date or they will be terminated or demoted from the GN position, at the discretion of the BU.
  • Licensed Practical Nurse (LPN)
  • Licensed Practical Nurse (LPN) OR Temporary Practice Permit (TPP)
  • Act 34

*Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
UPMC is an Equal Opportunity Employer/Disability/Veteran

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