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Loyalty Program Manager Jobs in New York (NOW HIRING)

Compass

Senior Technical Program Manager II

New York, NY · On-site

$128K - $193K/yr

This work directly drives agent efficiency and deeper client loyalty, ultimately leading to ... Manage the full life cycle of key programs including coordination of detailed functional plans ...

Michael Kors

Specialist, CRM & Loyalty

New York, NY · Hybrid

This role sits within the Global CRM team which oversees database growth, customer segmentation, the KorsVIP loyalty program and the instore clienteling app. The ideal candidate will have a strong ...

Compass

Senior Technical Program Manager II

New York, NY · On-site

$128K - $193K/yr

This work directly drives agent efficiency and deeper client loyalty, ultimately leading to ... Manage the full life cycle of key programs including coordination of detailed functional plans ...

Alviere

Co-Brand Program Growth Manager

New York, NY · Remote

$135K - $180K/yr

Job Summary: As Co-Brand Program Growth Manager, you are the person who makes co-brand programs ... Direct Co-Brand card or debit program experience, Loyalty or rewards program background, C-suite ...

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Loyalty Program Manager information

See New York salary details

$42.1K

$117.6K

$171.8K

How much do loyalty program manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for loyalty program manager in New York is $117,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $145,000.00 per year, depending on experience, location, and employer.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

Which brands have the best loyalty programs?

Loyalty Program Managers evaluate brands with strong loyalty programs such as Starbucks, Amazon Prime, and Sephora, which offer extensive rewards, personalized experiences, and easy-to-use digital platforms. These programs often feature tiered rewards, mobile app integration, and data analytics to enhance customer retention. Skills in data analysis, customer engagement, and program design are essential for success in managing such programs.

What are popular job titles related to Loyalty Program Manager jobs in New York?

For Loyalty Program Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Loyalty Program Manager jobs in New York look for?

The top searched job categories for Loyalty Program Manager jobs in New York are:

What cities in New York are hiring for Loyalty Program Manager jobs?

Cities in New York with the most Loyalty Program Manager job openings:

Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $117,565 per year, or $56.5 per hour.

Analyst Loyalty Revenue Insights

JetBlue Airways Corporation

Long Island City, NY • On-site

Full-time

Medical, Life, Retirement

Posted 10 days ago

JetBlue rating

7.6

Company rating: 7.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

10th of 26 rated airlines

Job description

Position Summary:
JetBlue's TrueBlue is an award-winning loyalty program with a rapidly increasing customer base and an expanding network of partnerships. JetBlue is looking for an Analyst, Loyalty Revenue Insights, to be based at JetBlue's Support Center in Long Island City, NY.
The Analyst, Loyalty Revenue Insights is responsible for developing, maintaining, and enhancing reporting and analytical frameworks that enable data-driven decisions across JetBlue's loyalty business. This role partners closely with Digital, Strategy, Financial Planning & Analysis, Accounting, Revenue Management, and Loyalty teams to ensure accurate reporting of loyalty revenue, accrual and redemption activity, customer behavior, and other key performance metrics.
As a data-driven thought partner, the Analyst transforms complex data into actionable insights that optimize loyalty revenue, enhance customer value, and support strategic growth and financial objectives.
Essential Responsibilities:
  • Develop, maintain, and enhance reporting, dashboards, and analytical frameworks to measure loyalty revenue performance, accrual and redemption activity, customer behavior, and key performance indicators.
  • Analyze customer, financial, and operational data to identify trends, evaluate program performance, and deliver actionable insights that support strategic and financial decision-making.
  • Partner cross-functionally across teams to ensure accurate reporting, improve data quality, and support key business initiatives.
  • Support forecasting, budgeting, and financial planning through performance reporting, trend analysis, and financial modeling.
  • Evaluate the performance of loyalty initiatives, promotions, and program enhancements through recurring and ad hoc analyses, recommending opportunities to improve revenue performance and customer engagement.
  • Enhance reporting capabilities by identifying opportunities to automate reporting, improve data accessibility, strengthen data governance, and increase operational efficiency.
  • Prepare executive-ready presentations and communicate business performance, risks, opportunities, and recommendations to stakeholders.
  • Other duties as assigned

Minimum Experience and Qualifications:
  • Bachelor's degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Two (2) years of analytical quantitative experience
  • Experience working with large datasets and translating data into business insights
  • Excellent verbal and written communication skills, as well as quantitative critical thinking skills
  • Strong attention to detail and commitment to data accuracy
  • Candidates must demonstrate Analysis, Problem-Solving, and Presentation skills in a work sample assessment.
  • Proficiency in SQL, Tableau, Microsoft Excel, PowerPoint, Access, and Word
  • Ability to work cross-functionally, collaboratively, and under pressure
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:
  • Master's degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field
  • Three (3) years of analytical quantitative experience
  • Experience supporting financial reporting, forecasting, or business performance analytics
  • One (1) year of Revenue Management (RM) experience
  • A proven interest in airlines, aviation, or transportation systems in schooling or prior work experience

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:
  • Computer and other office equipment

Work Environment:
  • Traditional office environment

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation:
  • The base pay range for this position is between $67,000.00 and $101,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

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