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Loyalty Program Associate Jobs (NOW HIRING)

Loyalty Ambassador

Asheville, NC · On-site

$13.50 - $17/hr

Conduct Loyalty Program training with other Front Office and hotel associates. * Conduct monthly Loyalty meetings with relevant hotel associates. * Promote the Select Guest program to guests that are ...

Conduct Loyalty Program training with other Front Office and hotel associates. * Conduct monthly Loyalty meetings with relevant hotel associates. * Promote the Select Guest program to guests that are ...

Loyalty Ambassador

Louisville, KY · On-site

$14.25 - $17.75/hr

Conduct Loyalty Program training with other Front Office and hotel associates. * Conduct monthly Loyalty meetings with relevant hotel associates. * Promote the Select Guest program to guests that are ...

Loyalty Ambassador | Guest Services

Frisco, TX · On-site

$11.25 - $15.25/hr

Conduct Loyalty Program training with other Front Office and hotel associates. * Conduct monthly Loyalty meetings with relevant hotel associates. * Promote the Select Guest program to guests that are ...

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Loyalty Program Associate information

See salary details

$25K

$52.4K

$90.5K

How much do loyalty program associate jobs pay per year?

As of Jun 12, 2026, the average yearly pay for loyalty program associate in the United States is $52,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Loyalty Program Associate, and why are they important?

To thrive as a Loyalty Program Associate, you need a solid understanding of customer relationship management, data analysis, and marketing principles, often backed by a degree in business, marketing, or a related field. Familiarity with CRM software, loyalty program management platforms, and basic data analytics tools is typically required. Strong communication skills, attention to detail, and a customer-focused mindset set top performers apart in this role. These skills are crucial for effectively engaging customers, optimizing program performance, and driving brand loyalty.

What does a Loyalty Program Associate do?

A Loyalty Program Associate is responsible for supporting and managing a company's customer loyalty program. Their duties typically include enrolling customers, answering questions about rewards, tracking member activity, and promoting program benefits to increase customer retention. They may also analyze customer feedback, generate reports on program performance, and collaborate with marketing teams to improve engagement strategies. This role is important for building long-term relationships with customers and ensuring they feel valued by the brand.

What are some common challenges faced by Loyalty Program Associates when engaging customers?

Loyalty Program Associates often face the challenge of effectively communicating the benefits of the program to customers who may be unfamiliar or skeptical. They need to tailor their approach to different customer personalities and ensure they stay updated on current promotions and program changes. Additionally, associates must collaborate closely with marketing and customer service teams to provide consistent and accurate information, making strong communication and adaptability key to overcoming these challenges.
What cities are hiring for Loyalty Program Associate jobs? Cities with the most Loyalty Program Associate job openings:
What are the most commonly searched types of Loyalty Program jobs? The most popular types of Loyalty Program jobs are:
What states have the most Loyalty Program Associate jobs? States with the most job openings for Loyalty Program Associate jobs include:
Infographic showing various Loyalty Program Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 97% Full Time, and 2% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,360 per year, or $25.2 per hour.
Manager, Loyalty Reporting & Analysis (Cobrand)

Manager, Loyalty Reporting & Analysis (Cobrand)

Marriott

Bethesda, MD

$148K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago


Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,137 frontline employees who took The Breakroom Quiz

50th of 105 rated hotels


Job description

JOB SUMMARY

As an integral member of the Loyalty Accounting and Reporting team, the Manager, Cobrand Accounting and Reporting will have responsibility for a wide range of financial reporting activities for Marriott's Loyalty Program. The Manager will be responsible for collaborating with the Cobrand FBP and others to calculate accurate GAAP quarterly reporting related to certain Cobrand credit card and other partnership agreements.  In addition, the Manager will help develop enhanced processes, models and reporting templates for new partnership agreements / business ventures that include Bonvoy (MI's Loyalty Program) points, including maintaining adequate internal controls over each process to support the accurate calculation, recording, and reporting of the Loyalty Program revenues and expenses in accordance with GAAP. This role will also monitor, quantify, and incorporate the impacts of contract and economic changes on GAAP reporting.  This position will report to the Director, Cobrand Loyalty Accounting & Reporting. 

EXPECTED CONTRIBUTIONS                                                                                                                                  

  • Contribute to Cobrand credit card and partnership financial reporting processes. Ensure financial reports related to new and existing partnerships are completed accurately, on a timely basis, and in accordance with Generally Accepted Accounting Principles (GAAP).
  • Review and analyze detailed Income Statement, Balance Sheets and Statements of Cash flows related to certain Bonvoy credit card and partnership accounts to ensure that activity is accurately reported, and material variances and changes are explained, with a focus on meeting internal and external stakeholder requirements.
  • As part of the quarterly close process, validate accuracy of life-of-contract forecasts and the related assumptions on which GAAP estimates are dependent.  For each contract, identify triggering events which would indicate changes to estimates are required and work with the Director to maintain documentation regarding current assumptions.
  • Assist with the creation and execution of new tools to support the calculation, recording, and reporting of partner-based Loyalty Program revenues and expenses, ensuring appropriate governance, controls, and compliance with GAAP.  As Marriott enters into new Cobrand Credit Card & Partnerships involving Bonvoy points and FNC's, participate in the development of financial reports and presentation materials for review with senior management.
  • Collaborate with the Finance Business Partner (FBP) organization to understand and document the assumptions made in forecasting cycles, including monthly forecasts and annual LRP/budget planning.  Maintain and enhance financial models to adjust cash flow forecasts to GAAP presentations.
  • Ensure the integrity and accuracy of data and reports produced through the systemic monitoring of key performance measures and the auditing of key reports on a sample basis.  Identify unusual financial and process performance trends and investigate and resolve any problems and/or inconsistencies as appropriate.
  • Manage the Reimbursed Revenue calculation related to certain Cobrand credit card and Partnership agreements for company financial statements, record Loyalty revenue to the ledger, provide variance analysis and reporting to Financial Reporting team. 
  • Work with the company's external auditors in matters pertaining to their testing of Cobrand and other partnership activity.
  • Write memos to summarize quarterly adjustments to cobrand life-of-contract forecasts, document accounting treatment for new cobrand/partnership agreements, and maintain narratives/policies for cobrand/partnership processes.
  • Complete quarterly reconciliations for cobrand credit card and partnership balances, including all related MIP-66 requirements.
  • Assist with the set-up of new Chartfield strings to manage the accounting for new partnerships or cobrand agreements.
  • Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement.
  • Perform other duties as assigned to meet business needs.

CANDIDATE PROFILE                                                                                                                                    

KEY TALENTS AND EXPERIENCE

  • Minimum 5 years of accounting and/or finance experience in a global organization with increasing responsibility including complex accounting, data analysis, process management and financial modeling.
  • Familiarity of financial management tools (particularly Excel, Peoplesoft, and SmartView), methodologies, governance frameworks and processes; ability to drive process improvements and implement best practices.
  • Strong quantitative and qualitative analysis skills - ability to take large volumes of complex information and present it in a clear and concise manner appropriate for senior management decision-making; uses data and logical problem-solving methodology in decision making and impact assessment.
  • Excellent modeling skills, including the ability to design and develop complex revenue recognition calculations with strong controls and flexibility for an expanding business.
  • Results oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure. Ability to assess, plan and prioritize to complete projects at high quality levels; ability to work both independently and as part of a team. 
  • Responsive; ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders.
  • Strong interpersonal skills; able to maintain effective relationships with internal and external customers.
  • Communicates effectively, both orally and in writing; listens to others and effectively comprehends information; creates an environment allowing timely information flows throughout the organization.
  • Ability to consistently make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; comfortable challenging organizational norms and accepted thinking to improve effectiveness; escalates issues as appropriate.
  • Active learner: able to enhance personal, professional, and business growth through new knowledge and experiences.
  • Strong data analytics skills: Tableau and/or PowerBI experience preferred.
  • Experience in Marriott business, processes, and contracts a plus.
  • Strong knowledge of generally accepted accounting principles, policies, and controls.
  • Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
  • Strong service orientation; collaborative team player.
  • Highly organized and able to handle multiple priorities.

EDUCATION AND PROFESSIONAL CERTIFICATION

  • Baccalaureate degree in accounting 
  • CPA preferred

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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