We are a leading logistics company nationwide that specializes in transportation, warehousing, and supply chain management. Our mission is to provide our customers with exceptional service by delivering their products on-time and with the utmost care. We are seeking a Logistics Operations Account Manager to join our team and help us continue to grow and innovate.
Job Description: As the Logistics Coordinator, you will be responsible for managing a portfolio of key accounts, ensuring that we provide exceptional service and build long-term relationships with our customers. You will be responsible for overseeing the daily logistics operations and working closely with the customer to ensure their needs are met.
Responsibilities:
- Manage a portfolio of key accounts, ensuring customer satisfaction and identifying opportunities for growth.
- Oversee daily logistics operations, including dispatching drivers, managing inventory, and coordinating with other departments to ensure timely delivery.
- Develop and maintain relationships with key customers and vendors to ensure smooth operations and high levels of customer satisfaction.
- Analyze data to identify trends and opportunities for improvement in logistics operations and customer service.
- Work closely with the sales team to identify new business opportunities and develop proposals and pricing strategies.
- Ensure compliance with all state and federal regulations regarding transportation and logistics.
- Collaborate with other departments, such as finance and operations, to ensure that all customer needs are met and issues are resolved promptly.
- Provide regular reports to customers on performance metrics and address any concerns or issues they may have.
Requirements:
- Bachelor's degree in logistics, supply chain management, or a related field.
- 2+ years of experience in logistics operations, preferably in the transportation or warehousing industry is a plus. Entry level will be trained.
- Bilingual English/Chinese is a PLUS!
- Strong customer service skills and experience managing key accounts.
- Excellent communication skills, both verbal and written.
- Strong analytical skills and experience using data to make informed decisions.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficient in Microsoft Office