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Freight, Logistics & Billing Specialist

Location: Archbold, Ohio

Employment Type: Full-Time

Position Summary

Bil-Jax is seeking an experienced Freight, Logistics & Billing Specialist to support our logistics, shipping, and invoicing operations. This position plays a critical role in ensuring customer shipments are executed efficiently, freight costs are managed accurately, and invoices are processed and reconciled in a timely manner.

The ideal candidate will possess 3-5 years of freight, logistics, transportation, billing, or supply chain experience and be capable of stepping into a fast-paced manufacturing environment with minimal supervision. This individual will serve as a key liaison between customers, carriers, internal departments, and third-party logistics providers to ensure seamless order fulfillment and accurate financial processing.

This position is based in Archbold, Ohio. To support our onsite operations and collaboration needs, preference will be given to candidates residing within a 60-mile radius of Archbold or those able to commute daily. Relocation assistance is not available for this position. Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Bil-Jax does not provide visa sponsorship or visa transfer assistance for this role. Bil-Jax offers competitive base compensation commensurate with experience, along with a comprehensive benefits package. Medical, dental, and vision insurance coverage begins on your first day of employment, helping you and your family enjoy immediate access to important healthcare benefits. We are committed to providing a supportive work environment that values teamwork, accountability, and professional growth.

Freight & Logistics Management

• Point of contact to proactively communicate delays, exceptions, and delivery updates to internal stakeholders and customers.
• Investigate and resolve freight-related discrepancies, claims, shortages, damages, and carrier issues using strong problem-solving and customer service skills.
• Work with Shipping to identify opportunities to improve freight processes, reduce costs, and enhance operational efficiency through a continuous improvement mindset.

Billing & Financial Administration

• Audit freight invoices, identify discrepancies, and resolve billing issues in a timely and professional manner.
• Match freight bills against carrier agreements, shipping records, purchase orders, and customer contracts to ensure accurate invoice and cost allocation.
• Process, reconcile, and validate freight expenses within established timelines while maintaining accurate financial records.
• Support month-end closing activities by ensuring freight and billing transactions are recorded accurately and completed on schedule.
• Respond to customer billing inquiries professionally and promptly, demonstrating strong customer focus and communication skills.
• Maintain confidentiality of customer, carrier, and financial information while exercising ownership and accountability for assigned responsibilities.

Customer & Operational Support

• Partner collaboratively with Customer Service, Sales, Production, and Shipping teams to ensure accurate and timely order fulfillment.
• Prepare logistics, freight, and cost-analysis reports for management review and decision-making.
• Effectively manage multiple priorities and deadlines in a fast-paced manufacturing environment while maintaining accuracy and responsiveness.
• Proactively identify and implement process improvements that enhance efficiency, reduce errors, improve profitability, and increase customer satisfaction.
• Serve as a dependable resource for freight, transportation, and billing matters, demonstrating strong teamwork, communication, and problem-solving capabilities.
• Make an immediate impact on customer satisfaction and operational performance by independently managing freight and billing activities with minimal supervision that enhance efficiency, accuracy, and customer satisfaction.

Qualifications Required

• Minimum of an associate's degree in business, Supply Chain, Logistics, Accounting, or related field, or equivalent work experience.
• 3-5 years of experience in freight coordination, logistics, transportation, customer service, billing, or supply chain operations.
• Experience working in a manufacturing environment.
• Strong understanding of freight terms, transportation modes, and shipping documentation.
• Experience managing carrier contracts and negotiating favorable freight rates, service levels, and terms.
• Experience auditing and processing freight invoices.
• Advanced Excel skills required.
• Experience using ERP systems. Epicor experience preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines with minimal supervision.