Office Experience Lead
Plano, TX · On-site
Job Summary: Due to our continued growth and expanding business opportunities, we are seeking an Office Experience Lead to elevate the guest, client, and associate experience across our professional ...
Office Experience Lead
Plano, TX · On-site
Job Summary: Due to our continued growth and expanding business opportunities, we are seeking an Office Experience Lead to elevate the guest, client, and associate experience across our professional ...
Account Manager
Houston, TX · On-site
Job Summary: * Responds to Client's inquiries, maintains documentation of communications, existing issues, and issue resolutions * Supports implementation of new lines of coverage by setting up ...
Account Manager
Houston, TX · On-site
Job Summary: * Responds to Client's inquiries, maintains documentation of communications, existing issues, and issue resolutions * Supports implementation of new lines of coverage by setting up ...
Job Summary: * Serve as the primary point of contact for private equity clients, building trusted relationships and delivering strategic guidance. * Lead the development and execution of client ...
Job Summary: * Serve as the primary point of contact for private equity clients, building trusted relationships and delivering strategic guidance. * Lead the development and execution of client ...
Job Summary: The Benefits Specialist works closely with the benefits consulting teams who help place employee benefit plans for our clients. We handle administration of these benefit plans including ...
Job Summary: The Benefits Specialist works closely with the benefits consulting teams who help place employee benefit plans for our clients. We handle administration of these benefit plans including ...
Lockton information
What skills and qualifications are needed to thrive as an insurance broker at Lockton?
To thrive as an insurance broker at Lockton, you need a strong understanding of insurance products, risk assessment, and industry regulations, typically supported by a bachelor's degree and relevant state licensing. Familiarity with insurance management software, CRM systems, and digital communication tools is important for managing client relationships and policies. Outstanding interpersonal skills, negotiation abilities, and attention to detail set top performers apart in this client-focused role. These skills ensure clients receive tailored insurance solutions, fostering trust and driving business growth in a competitive market.
What exactly does Lockton do?
Lockton is a global insurance brokerage firm that provides risk management, insurance, and employee benefits consulting services. Employees in this role analyze client needs, develop insurance solutions, and negotiate policies, often using industry tools and certifications to ensure comprehensive coverage. The company serves a variety of industries and requires strong communication and analytical skills.
What are common challenges faced by insurance professionals at Lockton, and how can new hires prepare for them?
At Lockton, insurance professionals often manage complex client portfolios and rapidly evolving risk scenarios. New hires may find it challenging to quickly understand clients’ unique needs and keep up with regulatory changes. To prepare, it's helpful to develop strong organizational skills, proactively seek mentorship from experienced colleagues, and stay current with industry news. Lockton's collaborative environment encourages ongoing learning and knowledge sharing, which can help new team members adapt and grow.
Is Lockton a good company to work for?
Lockton is a well-established insurance brokerage firm known for a collaborative work environment and professional development opportunities. Employees often cite positive company culture and strong leadership, though experiences can vary by role and location.
What is Lockton?
Lockton is a global professional services firm specializing in insurance, risk management, and employee benefits. The company provides services such as insurance brokerage, risk consulting, and tailored employee benefits solutions to businesses of all sizes. Lockton is known for its client-focused approach, independence, and expertise in various industries. With offices around the world, Lockton helps organizations manage risk and protect their assets while supporting employee well-being.
What are popular job titles related to Lockton jobs in Texas? For Lockton jobs in Texas, the most frequently searched job titles are:
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Lockton rating
9.0
Based on 47 frontline employees who took The Breakroom Quiz
36th of 304 rated insurance
Job description
Job Summary:
Due to our continued growth and expanding business opportunities, we are seeking an Office Experience Lead to elevate the guest, client, and associate experience across our professional office environment. This role goes beyond traditional hospitality operations, serving as the architect of moments that matter. Inspired by the principals of Will Guidara, the Office Experience Lead creates thoughtful, personalized, and memorable experiences that differentiate our workforce and our brand. You will lead front of house hospitality operations, set the tone for service excellence, andembed a culture where anticipation, personalization, and intentionality define every interaction.
Experience Leadership
• Lead and supervise day-to-day front-of-house hospitality operations to ensure a welcoming, organized, and professional, high functioning environment
• Serve as the primary contact for guests, visitors, clients and associates, ensuring a high touch, white glove, quality experience from arrival to departure
• Proactively anticipate needs and identify opportunities to create unexpected, memorable moments that matter
Unreasonable Hospitality in Action
• Design and deliver personalized touches that elevate routine interactions (i.e. Tailored meeting experiences, thoughtful guest recognition, curated details)
• Empower and coach team members to go beyond standard service and create above and beyond moments with intention
• Balance creativity with judgement - knowing when and how to elevate experiences in a way that aligns with brand and audience
Operation & Execution
• Oversee meeting room readiness, catering coordination, and event execution to ensure flawless delivery
• Maintain exceptional standards across all front facing spaces cleanliness, organization, and aesthetic consistency, bringing in office services accordingly
• Support EAs and internal stakeholders in planning & executing meetings, events and office functions
• Assist with physical setup and breakdown of meetings and events, as needed
Team Leadership
• Train, mentor, and provide directions to Hospitality Coordinators setting clear expectations for service excellence
• Foster a culture of ownership, pride and attention to detail within the team
• Lead by example, demonstrating composure, responsiveness, and professionalism in all interactions
Vendor & Stakeholder Management
• Manage relationships with vendors such as caterers and event service providers, including scheduling, service quality, and issue resolution ensuring high quality service and accountability
• Collaborate cross functionally with internal teams to deliver seamless experiences
• Address and resolve service issues quickly, with a solution-oriented mindset
Standards & Continuous Improvement
• Develop and maintain hospitality procedures, standards, and best practices
• Continuously assess and refine the workplace experience through feedback and observation
• Ensure consistent execution while identifying opportunities to innovate and elevate
#LI-LL1
Requirements:
• High school diploma or equivalent (associate or bachelor's degree preferred in Hospitality, Business Administration, or related field)
• 3-5 years of experience in hospitality, guest services, or customer service
• Strong leadership, communication, and interpersonal skills
• Excellent attention to detail and a proactive, service-oriented mindset
• Excellent organizational, problem-solving, and multitasking abilities
• Ability to remain composed and make decisions in a fast-paced environment
• Proficiency with Microsoft Office and scheduling
• Demonstrated commitment to providing exceptional customer service
EXTRAS THAT LEAD TO SUPER STRETCH
• You don't just manage hospitality & experience; you create experiences people remember
• You see every interaction as an opportunity to build connection and brand; you help us WIN
• You bring creativity, judgement, and heart to how work "feels," not just how it functions
Due to our continued growth and expanding business opportunities, we are seeking an Office Experience Lead to elevate the guest, client, and associate experience across our professional office environment. This role goes beyond traditional hospitality operations, serving as the architect of moments that matter. Inspired by the principals of Will Guidara, the Office Experience Lead creates thoughtful, personalized, and memorable experiences that differentiate our workforce and our brand. You will lead front of house hospitality operations, set the tone for service excellence, andembed a culture where anticipation, personalization, and intentionality define every interaction.
Experience Leadership
• Lead and supervise day-to-day front-of-house hospitality operations to ensure a welcoming, organized, and professional, high functioning environment
• Serve as the primary contact for guests, visitors, clients and associates, ensuring a high touch, white glove, quality experience from arrival to departure
• Proactively anticipate needs and identify opportunities to create unexpected, memorable moments that matter
Unreasonable Hospitality in Action
• Design and deliver personalized touches that elevate routine interactions (i.e. Tailored meeting experiences, thoughtful guest recognition, curated details)
• Empower and coach team members to go beyond standard service and create above and beyond moments with intention
• Balance creativity with judgement - knowing when and how to elevate experiences in a way that aligns with brand and audience
Operation & Execution
• Oversee meeting room readiness, catering coordination, and event execution to ensure flawless delivery
• Maintain exceptional standards across all front facing spaces cleanliness, organization, and aesthetic consistency, bringing in office services accordingly
• Support EAs and internal stakeholders in planning & executing meetings, events and office functions
• Assist with physical setup and breakdown of meetings and events, as needed
Team Leadership
• Train, mentor, and provide directions to Hospitality Coordinators setting clear expectations for service excellence
• Foster a culture of ownership, pride and attention to detail within the team
• Lead by example, demonstrating composure, responsiveness, and professionalism in all interactions
Vendor & Stakeholder Management
• Manage relationships with vendors such as caterers and event service providers, including scheduling, service quality, and issue resolution ensuring high quality service and accountability
• Collaborate cross functionally with internal teams to deliver seamless experiences
• Address and resolve service issues quickly, with a solution-oriented mindset
Standards & Continuous Improvement
• Develop and maintain hospitality procedures, standards, and best practices
• Continuously assess and refine the workplace experience through feedback and observation
• Ensure consistent execution while identifying opportunities to innovate and elevate
#LI-LL1
Requirements:
• High school diploma or equivalent (associate or bachelor's degree preferred in Hospitality, Business Administration, or related field)
• 3-5 years of experience in hospitality, guest services, or customer service
• Strong leadership, communication, and interpersonal skills
• Excellent attention to detail and a proactive, service-oriented mindset
• Excellent organizational, problem-solving, and multitasking abilities
• Ability to remain composed and make decisions in a fast-paced environment
• Proficiency with Microsoft Office and scheduling
• Demonstrated commitment to providing exceptional customer service
EXTRAS THAT LEAD TO SUPER STRETCH
• You don't just manage hospitality & experience; you create experiences people remember
• You see every interaction as an opportunity to build connection and brand; you help us WIN
• You bring creativity, judgement, and heart to how work "feels," not just how it functions